Atmosphere, Location. A/C is perfectly setup. Great Shower/Bathroom combo Room next to the ice machine and elevators was rather loud. Pillows felt used and hard. Bed was not comfortable.
Location, & staff. Carpet in my room smelled.
The staff were the most friendly and helpful of most of the hotels I've expetienced. We stayed there due to a close relative being in Cal Pacific Medical Center unexpectedaly from out of the area. They were so accommodating and extended our stay when complications arised. The restaurant was great and we loved Bill the bartender. We never felt like we were not welcome. The shuttle to the hospital was invaluable and saved us money in extra parking fees. I would not hesitate to stay here again under similar circumstances. We also enjoyed the restaurants in Japan town. They were wonderful. The only thing we didn't like was the road noise in the room. Our home is in an area that u Is extremely quiet so we are not used to city noises. Mew have traveled extensively and stayed in noisy cities where hotels are much quieter. I must say we are more sensitive to noise so take that into account. We would stay there again if we needed too.
- Quiet location - Deep tub - Free wi-fi
We liked the friendly staff. Rooms were clean and comfortable. I would definitely come back and stay with my family .
- Very pleasant check-in experience - Attractive lobby - Attractive rooms - Nice area of town - Decent rates - Exercise room is about what you'd expect from a hotel - Free WiFi is slow, urges you to "upgrade" for a fee
I liked that it was really close to everything, we walked everywhere and got to see everything we wanted so that was really convenient. They had construction going on, yes they did stop at 5pm but it would have been since with out the noise.
The Japanese decor is calming. Nice neighborhood, walking distance to nice restaurants. Room is oddly designed. TV not easily viewed from bed. And the bathroom is not typical -- I think it has a Japanese influence so perhaps it is a comforting design for those familiar with Japan, but for others it seems strange. A deep thin tub with shower, no shower curtain, then the sink in a middle area that has wall to wall carpeting, and then the toilet in another room that you have to step up and over to enter.
bar and restaurant were closed rooms were nice
Beds are comfortable and is in a good location. Under renovation, the AC wasn't working so we had to sleep with the door open, which is loud outside
The shower provided NO hot water
We had a great view. Parking was reasonable, and actually pretty easy on the street for our friend who visited us. refrigerator in the room was nice. pretty spacious room. Walking distance to great restaurants. A bit of a far walk for a nice cup of coffee. same for a bottle of wine. lobby was a little boring and they charged for the faster internet even in the lobby!
Went to the front desk to ask for plates and cutlery for a birthday cake I had picked up for my girlfriend. Mind you, this was during the complementary wine/sake happy hour in the lobby. She said she could get that together for me, and returned to us sipping sake with plates, flatware, birthday wishes and a bottle of Champagne!! That's hospitality. Thank you all.
professional staff and great place to stay within walking distance to great restaurants. need more space for personal items and better lighting in bathroom
Hotel Tomo is close to restaurants, it's convenient and decent. Traffic noise.
Fun design, good food at Mum's restaurant All was good.
Funky modern design, good location for Japantown. Nice view Check in was slow and room is pretty spartan, if "funked up" with Japanese kitsch. Although we ordered a King we got two small Queens
This was the first time that we stayed in a hotel in such close proximity to Japantown and we were not disappointed. The feel of the hotel was that of a boutique-style hotel where the staff was very attentive to our needs. The decor of the rooms were nothing that we have seen before and was such a pleasant surprise. We would definitely recommend this hotel to other travelers to the San Francisco area.
The newly renovated rooms are nice, large, and clean, but the lack of hot water (with no notice) was unacceptable. Despite calling ahead to ask whether we would be affected by the ongoing renovations at the Buchanan, and being assured we would not notice a thing, we had no hot water during our stay. We weren't informed that the hot water had been shut off until the morning after we had checked in, after two unsuccessful attempts at a shower.
Very nice and modern rooms with Manga on the walls - perfect!
Very well located...professional staff, very clean and friendly hotel. Japantown is the best and safest way to discover San Francisco. Free Wifi and lcd Tv: Simply perfect Rates are excluding taxes and city tax, so please pay attention to final total
The staff was very helpful and courteous. The downstairs common areas were very spacious and comfortable. The complimentary Internet service did not quite reach my room - the signal was weak and therefore I was unable to conduct any electronic business.
The rooms were clean and comfortable. Friendly staff. Nice morning breakfast to start the day. Love the cozy and warm ambience. Hope to stay again on a future trip.
My wife & myself stayed at Queen Anne for 5 nights during our trip. We are so pleased with the service. Although it is like an old historic house, everything is tidy & clean. Giving us a feeling of warmth & like home. Furniture & things are all like antique. Roberto and Rita, the concierge was superb giving us very very good recommendation & always helpful tips. People there were very nice & friendly, the kind that we couldn't get from those chain hotels. Will certainly stay there again next time we visit San Francisco. Cheers, you guys at Queen Anne are great.
The room was large as was the bed. The sheets and pillows were fabulous. The decor is totally themed Victorian but with modern bathrooms and TV. I moved to a back room which was very quiet. Staff was helpful. Breakfast included was fine - even had a fresh waffle-making machine. Originally I was in a room on the 2nd floor facing Sutter Street which was noisy so I switched to a back room that was quiet.
I loved the location, and overall appearance of this hotel. The staff was awesome. I enjoyed the tea, and coffee, and continental breakfast. The beds had plastic liners which were noisy when rolling over or changing positions.
The place really has a charm, and the moment you walk through the door you feel like there is nothing the staff won't do for you - and do it with a smile. It is very cosy and welcoming. The afternoon tea/coffee/sherry and cookies is a lovely touch too. Also, the cinnamon scent throughout constantly made us stop and sniff appreciatively. There weren't a lot of restaurants nearby - but then again, the ones that were close were lovely (especially the Persian).
coziness in the hotel, fireplace on, 4 pm sherry time
Courtious staff, reasonable price and good location
The staff was very helpful
the location, the staff, the decor, other guests The darkness of the room facing a wall across a narrow space
Queen Anne is a beautiful place to stay in San Francisco. The staff and service were great. The location is the best I was able to walk and enjoy the many scenes of San Francisco. I love the history of Queen Anne and love that they have the history printed out for you to look at. I also love their tea, sherry and treats that they give out at 4pm every day. It was great to wake up and enjoy breakfast in this wonderful establishment. I hope to visit again soon. Wish they had bacon for breakfast. The smell of bacon gets me up in the morning.
Very accommodating staff. Pretty central location with decent breakfast options. Afternoon sherry, tea and cookies enjoyable. No fan in room so needed to open windows for air movement and then had some traffic noise. Better bedside lighting for reading. Maid service was just ok but not through.
Our friends live on Grove Street, so the price and location were perfect. The hotel has history (a gold rush rooming house), and charm, and a nice included breakfast. Worked for us. Nice bay windows facing the street. There were some things to overlook, or know about: if you have big bags or mobility issues, take a room on ground floor, as there is a large Victorian staircase. Showers/bathrooms are tiny, the room is crowded, as well, but not terrible for a night or two.
It's like you're really staying in someone's mansion! The feel is not like you're in a hotel but in a fancy home. I liked how quiet it was, and tables to use downstairs. Also loved how big my room was with a desk I could use! Most hotels these days dont have workspace. Loved that there was a fridge in the room but the microwave was downstairs in a kitchen area so you ate down there - that way the room didn't smell. Couldn't figure out the thermostat
The staff was very pleasant and helpful, both at the desk and in the breakfast room.
Good breakfast which was worth the extra $10 per person. Close to restaurants and convenience store. The mattress was uncomfortable and the walls were extremely thin.
very cool place,staff was very friendly,great breakfast,great value. parking is tight
The hotel is very charming, conveniently located, with great street parking. The walls are a little thin and the bathroom in our room was slightly strange (no stand-up shower, just a removable shower head over a square bathtub in the room).
It's a small, clean, charming hotel with a friendly staff. Breakfast is nice with fresh fruits, yogurt and choice cereals. They opened cafe earlier for us than the set time because of early departure, which we appreciated. We weren't advised of the check-out process. Since we had to depart early, no one was there to take the key. It gave us a bit insecure feeling of leaving it at the front door unattended.
Great staff, great breakfast.
A beautiful and fascinating building very different from the blandness of most city hotels but rather out of the way.
Fantastic personal service of the staff. Very friendly and helful. Went the xtra mile to make our stay enjoyable. Lovely breakfast provided and complementary afternoon tea. Close to shopping, restaurants no
The breakfast was fantastic! The staff was very friendly and helpful. The house has got a great atmosphere with old antique furniture. And the location is great.
Good appearance and style Small room for the money and no AC.
Furniture, decoration and bath tub old style . very comfortable in general. The lobby,bar and restaurant beautiful ! Some more maintenance in room, one curtain not working properly, one light not working, fridge a bit noisy and one spider in one corner of the ceiling
The bed was comfortable and the old school feel It is an old hotel in need of upgrades, Overpriced because of the conference I was out, 30 mins from Moscone center.
The friendly staff and antiquated-design style. The bathtub was leaking water.
the late check in at 3pm. it would b nice to see that info somewhere. i could have missed it though. Earlier check in would b nice. Otherwise nice place.
Loved it, can't wait to go back
Very artistic No airconditioning There is only one elevator. Can get busy.
How unique it is... Rooms small but well organized and works.
I really like the old-time feel of the building and it has been very well maintained. The office staff were kind and helpful.
The decor was magnificent. Only problem was in the bathroom the shower was either too hot or too cold. The temperature is difficult to control. Also, they don't offer complimentary breakfast that you would get at a normal hotel. Plus the parking fee was $35/night which was definitely out of our budget. It was convient in location because it's only about 15 mins from fisherman's wharf and 10 mins from Chinatown. I would say my experience was alright with the hotel but I wouldn't stay at this hotel again.
Could be a nice place, but shower did not work at all.
Rooms were clean and staff was helpfull. Reminded me of a quaint European hotel Staff was disorganized, restaurant was expensive, no air condition.
Venligt personale. Rengøring fin. Vores værelse var meget varmt. Det var som om værelsey lå oven på et keddelrum (gulvet var virkelig varmt) og der var desværre ingen air condition eller blæser. Det var nødvendigt at åbne vinduet for at få lidt luft - det betød desværre at man måtte finde sig I meget støj fra gaden.
central beliggenhed, rent
Dejligt, rent værelse med de nødvendige fornødenheder. Lidt langt væk fra centrum, men det kunne godt lade sig gøre på gåben
The free parking and destinations within a few blocks. Not much in the immediate vicinity.
Decent hotel room. Comfy bed/pillows with very clean linen. Slight mildew buildup in spots in shower. Free parking, but limited. Park early and walk/take a cab. Over all would stay again. Mildew in shower.
I appreciated the proximity of the facility to the building in which I attended a conference. I was able to walk there if necessary, or be transported with ease by colleagues. The rooms were clean and well-arranged. I was prepared for typical downtown noise and heard very little of that. I felt safe on the property. My only criticism concerns the breakfast offered. I think for the price that perhaps a few selections could be added without "breaking the bank," e.g., a griddle or waffle maker or variety of fruit.
I like how the front desk guy told me, since I stay here so much I should know when they advertise free parking they mean some time or when available. But, I didn't know in fact it is the reason I stayed loyal to the motel. I feel more of an effort should have been made to keep my reservation, instead he shrugged me off and I un check in and stayed at the same if not better motel on Lombard for a lower price and parking for all there guests. I didn't like the mis advertising of free parking. You should state limited free parking.
renovated bed rooms with nice decor & comfortable bed; clean close to Hayes Valley, a true SF neighborhood currently under construction, paint works going on resulting in smells & noise; NOT disclosed on web site prior to booking! close to projects; doors are open during cleaning/painting and homeless people wandering around the lot, resulting in safety concerns; no safe in room bathrooms need renovation, stained tub and toilet; 70s decor night staff rude, seemed to have little hospitality training/experience
Bed was comfy Employees were very unhelpful
Was pleasantly surprised by the room (everything is brand new) and by the end of 5-night stay it felt like home. Housekeeping does a great job. Rooms aren't the most spacious but it's perfect for a vacation where you'll only be in the room to sleep. Breakfast could have had more variety. same stuff every day but hey it's free and that's a big plus in San Francisco.
good location older worn out building
room was very big and clean, staff friendly. Its not a brand new hotel but everything was clean. good value. the area is not great, but safe during the day. if you travel by car you are safe anyway, wouldn't recommend walking at night there.
Everybody was very nice, and I could take the pubic tranportations easily. The elevator was not clean
Only dislike was the fluctuating water temperature while showering.
Close to everything, price was perfect!
Room was clean very well and staff very helpfull good value for money. no
It has HBO I think this hotel should be removed from booking.com. It is in a scary area, and: we couldn't sleep because there where men hanging around in front of our rooms' door for all night, and both rooms next to us where full of men talking loud and screaming. We felt scared and left the hotel in the middle of the night to find another hotel.
check in was a breeze the cockroach on the pillow .
No hot water for showers both mornings. Very loud, hard to relax and sleep. People talking loud, parking garage is below the rooms and not covered so you can hear people taking, car doors slamming, cats coming and going etc. The empty the garbage dumpster between 5am and 6am through the garage and that is very fricking loud. Walls are very thin and toy can hear people talking in the next room. Not a place to get rest and relaxation. Parking lot is small and you will most likely have to park on the streets which are full of homeless drunks and druggies.
good location, almost in downtown, big clean room hotel has only limited number of park places so if you come late (as we did) you must park on street which isn't for free.
The price and the free parking. Terrible internet service that did not work most of the time. Stairway smelled like urine. Rooms were kinda gross looking.
The room looked and smelled like they just used cheap carpet powder. It had bedbugs and the staff was very rude!!