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The location and our room size No complaints
The location is wonderful, the bed was good No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.
While the yellow carpet in the halls is a bit dated and worn, the rest of the Stanford court is updated, quirky, and fun. The staff is great, and the location is only half a block from the top of nob hill. Great weekend escape.
I liked the lady at check in helping resolve an issue with billing. Somehow, the hotel reservations people decided I should pay for an extra night when I had cancelled that night the previous week. The lady at check in was very helpful and was able to resolve the issue, but I was disappointed I had the issue in the first place. It was not clear to me why this happened. The room was nice - but quite expensive in my opinion.
Steve, one of the staff members, was very friendly and helpful. Aside from that, nothing. Nearly everything. The rest of the staff seemed unimpressed with the hotel themselves and in fact mocked the hotel for intentionally using "false advertising" to lure customers into staying there. Upon arriving we received a "complimentary upgrade," which off the batt seemed wonderful, but once we entered the room we were appalled; we couldn't even imagine what our original room would have looked like. When I called down to complain about the striking difference from the pictures on the website the woman at the front desk replied that what I saw online was called "photoshop." The room was spacious, but empty; there was no headboard, safe or amenities. The hotel offered nothing, but rooms and was not the kind of place you looked forward to returning to at the end of a long day. I would not recommend this hotel to anyone and I would never return myself. For a couple hundred dollars more I could have stayed at the nicest hotel in San Francisco. This hardly ranks with the top hotels in the city, despite its high prices and false four star advertising online.
GREAT CUSTOMER SERVICE, EVERYONE IN THE LOBBY WAS VERY HELPFUL AND KIND. HOTEL WAS CLEAN, AND PROVIDES A FRESH SMELL AS YOU WALK IN. I LOVED THE WATER BOTTLES TO GET PURIFIED WATER AS YOU WALK IN OR LEAVE.
Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall. Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.
Mood Took too long to check-in
Very comfortable bed. Free wifi. Good gym. Very friendly staff and they sell oddities water for $1 a bottle. A little bit dated interior
Window view was loud but nice, room was clean and service was very good. Nice location. Jeffery was a great bartender showing professionalism with an intoxicated female needing assistance at the bar Urban tax fee is a shady charge that was not explained at check in, The fee is for bike rental and internet, yet the Wi fi was listed as free and you would be insane to ride a bike down the hills. I had to argue to get it removed.
Nice location Slow service from check in to check out Uncomfortable beds (pillows were worn flat, requested new ones and got two more flat/worn out pillows) Towel was dirty (not stained--it had actual chips of dirt on it) slow wifi Very low quality food
Location Mandatory "urban bundle fee" of $20+ per night, even if you don't use or want the services. Housekeeping was bad -- there was a half full highball glass in the hallway outside our room for our entire stay. When we arrived on a December evening the room temperature was set to 54 degrees with cold air blasting in. Overall not a friendly or welcoming environment, unfortunately.
Dejligt hotel med en fantastisk udsigt ud over San Francisco. Det ligger på det absolut højeste sted i SF (tæt ved et antal luksushoteller) og turen til fods tilbage til hotellet er en udfordring - ikke mindst efter en lang dags sight-seeing til fods. Det er muligt at tage sporvognen fra Market Street og Fisherman's Wharf - hvis det altså er muligt at komme ombord på den (køen er hele dagen meget lang og der er ofte 45 minutters ventetid!). Hotellet ligger i en ældre men solid bebyggelse; vi var der i 4 nætter og hørte aldrig naboerne. Værelset var stort nok til at kufferterne kunne ligge opslået og badeværelset var OK, uden at være prængende. Det er en hård tur for lunger og benmuskler hvis du gerne vil gå hjem til hotellet om aftenen.
Utrolig serviceminded personale. Luksus på alle måder!!! Absolut intet negativt.
Værelserne store og velindrettede. Hotellet er meget karakteristisk og hyggeligt.
Vi nød et stort hjørmeværelse med en fremragende udsigt. God rengøring. Meget hyggelig bar. At vi blev "oversolgt" på et glas rødvin til 20$
Historisk hotel med super beliggenhed på Nob Hill
Great place to stay if you want to be treated like royalty at a very reasonable price. We highly recommend staying here and also having drinks at the Top of the Mark. Excellent views of the "city by the bay" and the music and service is awesome! Do yourself a favor and stay here. We do every year for almost 20 years. You won't regret it!
Historic Great location Staff was super friendly and helpful especially the valet Noise level in the rooms. Windows do not block out the noise from the streets so you can hear Grace Cathedral bells and the cable cars which is great but also the loud drunks in the middle of the night as well.
Comfortable room and good location. Noise level was fine despite being on the same street as the cable car. A bit run down in appearance and small old elevators. Poor customer service upon check. We were given a hard sale to sign up for hotel program upon arrival.
Location is good, close to everything I booked this reservation months in advance for a large group, and still, upon check-in there was alot of miscommunication and confusion about the reservation (how many rooms, names on the reservation, etc). Staff was not warm or particularly helpful at all, there was an obvious lack of hospitably and willingness to help that you receive at most hotels. The hotel itself is average, its very old and outdated inside, the walls are thin so u hear conversations next door, and the rooms are small. There were very limited hours for the restaurant/lounge downstairs, and overall was just someolace you'd go to sleep and thats it. It really was just ok. Many other hotels in the area that offered more for the price. I wouldnt stay there again.
Decent location, nice hotel. Don't like the weekend charge for "top of the mark" tourist trap.
A great location and views A little pricey
The location of this hotel is great with walking access to the waterfront, Union Square, cable cars, and public transport. The staff was excellent and very attentive. The room was everything we wanted, plus a great view. The restaurant had a good selection. The night club was really fun. We would definitely stay here again.
Room service was good, bed, pillows & frette Sheets were excellent. Dark bathroom, dated room in general...for the money I prefer the Fairmont.
Staff was considerate and helpful in every way. Food in the Nob Hill Club was excellent. Great views from Top of the Mark. Furniture in lobby needs cleaning or reupholstering. Looks dated. Bathroom was small and dark. I was there 5 days and one of the elevators was out of service for 3 of those days.
Nice people. This place would be great, but it need a renovation. It just looks like it hasn't been kept up in some time. Needs some fresh paint and some updates. It's in an area that not much is going on also
Friendly Staf, clean rooms. City c Highly expensive parking!!!
the staff were the best. Baker on reception was a great help nothing to add
Very good value. Nice looking and simple hotel for a very reasonable rate. Just what I was looking for. Nice breakfast and good views. Took my wife and baby with me on a business conference trip. Room worked well for the baby with enough space for the crib provided unlike other hotels I saw. Overall very solid hotel. Location was not the best but I knew that going in. Some of the surrounding streets were a little sketchy at night. Not a big deal for me but maybe for some others. Parking pricey at $45 a night but all hotels in SF are about this expensive.
Convenient location especially the cable car stop adjacent to the hotel. Room temp was difficult to manage.
One of the best business travel experiences ever Nothing
Nothing in particular. If you reserve with Booking they give you the room next to the elevator which is very noisy during all the day. The staff is not very professional; I asked to change the room and they told me that in that day the were complete and the move to the other room was possible only the day after. These was completely false because a friend of mine reserved a room for the same day 30 min. after. Parking very expensive, in the nearby street you can find easy parking for the half price. The zone is not very beautiful, the only nice thing is the cable car stop next to the exit.
simple place for business. very clean, beautiful view of the city and part of the bay. staff was helpful. good for late checkins, as checkin is 3pm, so make sure to call or check in prior to arrival. pool was closed for renovations, but that really isn't a complaint since they will be upgrading it which is great. maybe breakfast was kind of expensive, i payed $19 for the buffet when it was just me. so kind of high, $15 would have been more reasonable given the limited choice in food.
The room service was good and the beds were comfy We booked it becuase of the pool but when we got there we found the pool was closed for the whole of our stay. The location wasn't particularly good for sightseeing.
Front desk was extremely helpful. I needed to cancel my reservation to relocate closer to the hospital where my family member was undergoing surgery for a brain tumor. However, I had booked the room through Expedia. The manager assured me that the hotel would not charge a cancellation fee, given that Expedia advertises no cancellation fees except as subject to the hotel. He was willing to be put on the phone with Expedia to explain the waiver. While on the phone with Expedia, I was put on hold for 30 minutes, then reprimanded by the Expedia representative that I would be charged a cancellation fee of the first night's stay. She refused to let me speak to the manager, and also refused to speak to the hotel manager who had happily obliged to discuss the matter with her. I was continually placed on hold, only to have her come back to the phone to reprimand me. I am grateful to the hotel manager for his hospitality which was in stark contrast to my telephone encounter with Expedia. Expedia and the false advertising of no cancellation fees, as well as the rude telephone spokesperson.
I like the view and the complimentary wine tasting.. Our room at the 20th floor had a great view of the city at night.. Even tho it was a short stay on our 10th year aniversarie it was a great one..
The room itself as well as the bathroom were very spacious and comfortable, certainly value for money (although a bit old-fasioned styled). The staff at the hotel was very friendly, but not able to check previous charges on the credit card (already confirmed by my bank), "the system is down now" was the suspicious answer I got. This is probably just holiday inn's policy and may have nothing to do with the staff's skills, who were always very helpfull. The parking is extremely expensive compared to the public parkings around.
well the first day i opened my curtains and had a panoramic view of the bay. it was an absolutely georgous view of the city and bay, it could not have been better. nothing
Kind hospitality, There is no coffe machine in the rooms
the free breakfast. Quite a quaint place to stay. No window view at all in our room.
The ambience and location. A very different experience and obvious pride in which the owners had tastefully decorated each and every room. Lack of Tea/coffee making facility in the room.
Everything about the hotel, it was charming, very clean, the people were very nice, the room was comfortable. Loved the decor and the French influence. I would defintely stay there again and would recommend it to family and friends. Loved the old elevator, reminded me of the one when I lived in San Francisco many years ago. I am planning on another trip to San Francisco in the near futrue and would like ot stay there again. Close to Union Square and stores and restaurants. Want to try their dinner next time. Dont have any dislikes whatsoever
Staffs are very friendly
Location, just perfect Restaurant schedule
We were very pleased about the location. The hotel was very cozy and comfortable and we would definitely consider staying here again next time we'll be in San Francisco. Only that the wireless internet connection should be working in all rooms and maybe the breakfast could be improved with more fruit/ healthy alternatives to the eggs and french toasts, which was good but very rich!
The service was spot on as well as the entire decor of the place. Very beautiful and clean. The room was quaint and delightful. I enjoyed the bathtub very much. The heater was a little hard to use.
Convenient, charming and reasonably priced. Includes a well-prepared complementary breakfast. Would have tried the restaurant but it was quite expensive. No fridge in room.
There is French music playing near the office. Each floor has the works of a French artist, and we stayed on the Chagall floor - one of my favorites. The elevator was prompt and I enjoyed the old style gate that closed after the doors closed. Very charming. Quite close to Union Square. American breakfast was included in our price; nicely done. -
It was very nice to get an American Breakfast with your room rate. No blow dryer in the room - had to ask for one, and go to the office to get it.
I liked the friendliness of the staff and the attention to making the hotel a comfortable place to stay.
Great, central location. The Nob Hill neighborhood is nice, plenty of places to eat and shop nearby. Everyone on staff at the Inn was incredibly friendly and helpful. The building itself is gorgeous. We had a really enjoyable stay here! Neighborhood is a little noisy, but it's the middle of the city so it's to be expected.
The staff were incredibly helpful, and the location was perfect Traffic noise as vehicles made it up the very steep slope outside my window
Quaint. Charming. Right in the city. Did a lot of walking. Close to Union Square and Chinatown. Great eating places nearby Loved the hotel staff. They were helpful, informative and always considerate. Friends all said that this would be a place that they would return with their spouses and children.
Service, breakfast, location, room None; coffee maker didn't work
Quiet, comfortable, clean and pleasant staff.
location unfriendly staff. bad breakfast
Felt European but was in the heart of San Fran
Family feel as a whole. Complimentary drink was surprisingly good. Staff is helpful and friendly.
Heritage building, cool elevator Noise, room by the old elevator, very hard mattress.
The common areas are very comfortable and the fires throughout the Inn are a nice touch. The Inn wasn't in the best of decor condition and the rooms were very tired, especially the extremely dirty curtains. The bath towels were also very small and thin and were definitely in need of replacement!Our bed was very noisy - creaking every time one of us turned!
The room was lovely - very nicely done. The afternoon wine and nibbles was also very nice! They didn't put the cushions back on the bed everyday. Small point but would have been nice.
Great rate with a free room upgrade. The room was probably bigger than many in SF call home. I mean, it had three sinks: one main bathroom, one wet bar, and one in a separate vanity area. The staff is super nice. Old building with original single-pane windows, so you'll probably hear some street noise.
The White Swan was decorated in an English style and our room was very big, with it's own fireplace (which in SF in August - 18°c max - was great) and also a kitchenette. The breakfast was good and the small buffet and complimentary wine in the late afternoon was very nice. It's a short walk to Union Square (where all the shops are) and only about 1-2 blocks from the closest cable car stop.
Very nice Hotel with excellent service and staff. Great location
very relaxed and friendly hotel
The staff was very nice. The room was nice. Wine in evening was nice, and gave a chance to meet other travelers. Breakfast was good.
Nice hotel, quite friendly staff definetly needs renovation!!!!!!!!!!!!
motel med god belighed og rent og kan anbefales
hotellets beliggenhed, parkeringsmulighederne,værelsernes størrelse,Personalets hjælpsomhed og venlighed. Lidt bedre morgenmad, en elkedel på værelserne, te til tedrikkere,rigtige glas istedet for plastic
Mulighed for parkering - centralt beliggende - elevator med nem tilgængelighed til værelser. Roligt kvarter og en sikker fornemmelse for at færdes udendørs om aftenen. mnorgenmad er noget under forventet niveau - når der reklameres med samme.
For en familie på 4 på storbyferie i San Francisco var hotellet godt, rent og med god beliggenhed. Vi kan anbefale det til andre Morgenmaden var sparsom, men tilstrækkelig til at vi kunne komme i gang