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Rene, komfortable værelser og virkelig god beliggenhed. Gratis trådløst internet ville være et enormt plus.
Stort og travlt hotel med international atmosfære.Meget centralt beliggende med alle faciliteter. Restauranten er ret dyr, men der findes mange billigere alternativer lige udenfor døren. bl.a. Starbucks Cheesecake Factory på Union Square.
Wine and cheese reception. Location. Room decor.
Very clean hotel. Comfortable beds, friendly staff. Big spacious rooms. Breakfast was good, wine in the afternoons was a plus. I recommend this hotel to everyone. Overall I loved this hotel and would stay over and over again. Only thing that was a bit of a nuisance was the street noise when the windows were open but it is to be expected. We are in the city.
The staff was friendly and greeted us each time we returned. Happy hour was a nice opportunity to meet other guests and unwind before dinner. The rooms could use some simple updates (ie. New bed spreads)
Desk service, cleanliness, wine and cheese, coffee and fruit
- location was nice - did a complementary happy hour which was nice - expensive for the amenities and services - no air conditioner, so had to keep windows open which was noisy facing a busy street - uncomfortable bed with only two pillows -mediocre breakfast (not very good pastries) -expensive parking -expensive room occupancy tax
Close to all main San Fran attractions. Hotel has no Bar or Dining facilities & the partner 'Pub' the White Horse is a dirty let down.
Very spacious room, good housekeeping service. Nice common area for breakfast and evening wine (complimentary). Decent location on the edge of the Tenderloin, no problems walking up Post St from Union Square around midnight. Very old carpets, very poor wi-fi connection.
Great location, lovely hotel, comfortable and clean rooms, friendly staff. Really adds great value to a nice San Francisco holiday. Pretty close to everywhere in downtown as well.
Close to shopping and away from touristy areas like fisherman's wharf.
Comfortable bed; easy to take advantage of sightseeing; walking is convenient; complementary breakfast and afternoon wine and cheese is very satisfying. Noise outside building; very small bathroom; closet inside bathroom; use of bathroom light requires also use of noisy fan.
The room has potential to be a great SF destination. plenty of room. Mini Kitchen stocked with reasonably priced snacks and drinks. The front desk was very helpful and friendly. Wow! The place was noisy. There was a loud group on the street that so loud that I could not sleep. That is the only reason that I did not give excellent reviews for comfort. I called the front desk, but the group never quieted down. And the group was using the N word like Donald Sterling.
Location is perfect and room was a good size
The location The staff wasn't very helpful at all. Requested to have our bags taken up to the room after a hour of waiting had to go back down and get my own bags.
The staff is very friendly and helpful Poor ventilation in bathroom
The decor was cool and the game room was a great feature. The walls were EXTREMELY thin...we could hear people talking in the lobby below us, and could hear every word people spoke in the hallways. That's my only complaint.
Moved us from our first assigned room which was musty and cigarette selling into a club level room. Service was above average. Hotel is not up to kimpton standards. Carpeting and elevators were frankly dingy. Room was average at best.
All of the fixtures (bed, shower tile, bathroom sink, desk, desk chair, lights, desks, etc) were top notch. Room had water damage down the corner and smelled bad. AC didn't work well. Lighting was very dim and had to turn on all lights to make it decently lit. Front desk didn't tell me about the amazing adult arcade that's in the back of the building.
I loved the game room and all of the stylish touches to the room! The color schemes felt good and the staff was very pleasant. I did not like the elevator. Way too small. I also could smell a stinch throughout the hotel like old moth balls. Just being honest. Also, just my opinion, but I think the hotel should offer breakfast. While I do appreciate the espresso in the room (which was delicious), I'd rather have food; if I can't have both.
Was very confusing to get around to our room (was in another building) and there were a few scuff marks here and there on the walls and also the remote control had a chip/crack in the back.
It was totally worth the money in the location that it was in. I really like the old charm it brought out. Staff was very helpful and professional. Not an issue with me, but I do understand the complaints about the one elevator when there is two in the lobby.
A bit cramped but functional
The game room downstairs is fantastic. The rooms are mod in decor and the beds extremely comfortable. The staff is top notch. The place is just cool.
We loved this hotel. The game room downstairs was a huge hit with the whole family. The location cannot be beat.
Staff was extremely professional and super nice! The hotel was centrally located to everything and the room was really cool! Loved it!!
Use the jaccuzzi, would have used the restaurant but it was too pricey. The people there seemed a bit stuffy, including the staff. When I asked a question it was like I was putting them out.
This hotel is well-located -- easy to walk to Union Square and Chinatown, walkable to the waterfront/Embarcadero, and a quick drive to the Mission, Golden Gate Park, etc. The staff could not be more pleasant and helpful. The lobby area is a nice place to lounge, and the rooms are comfortable. It would be really helpful to have coffee makers in the room or room service -- there is coffee in the lobby, but if you are traveling with kids or have an early morning, it is useful to have it in your room. I didn't care for the fact that the water bottles in the room had price tags. It would also be nice if the wine service rotated wines.
Great hotel - feels very luxurious, good staff, and complementary wine hour! Highly recommended. Our second visit and we'll definitely stay there again when in SF. Rooms could be larger. Area - although only a couple of blocks from Union Square - gets more edgy late at night, but that's how San Francisco works.
The staff really was fantastic and pretty much bent over backwards to accomodate us in almost anyway possible. Plus I learned after the fact they are really pet friendly. Thats good to remember for the future. When I booked through booking.com the description said that the room I was booking would have a jacuzzi tub. I was going on a romantic get away and booked this room for this price becaue I thought it would have a jacuzzi tub. The room was beautiful, but no jacuzzi tub and the bathroom was a bit small at that.
Location. Rooms were clean. Rooms small, older building, odd furnishings, no views. San Francisco has many great hotels but this is not one of them.
Hotel Monaco used to be one of my fav hotels in SF. This new Marker is horrible. They closed the spa, breakfast is extra charge. Parking costs 58 dollars. Short on staff to take phone calls. Take your business somewhere else.
It nicely located near Union Square. The staff were very helpful. The hotel was clean and well kept. Our room was very nice except no view but that was ok. The hotel has complementary bikes for guest to use (great way to get around the city). Very comfortable place to stay. Would stay there again.
The decor was cute, and the room cleanliness we immaculate. Hotel rooms in San Francisco are pretty small, and this is no exception. However, the reception area was luxurious and beautiful, perfect during their evening wine receptions. I could go on about the wonderful staff- really, all of them acted like they were my friends, excited to tell me all about the good shopping, eating, et nearby that I HAD to try ; ) They were right too!
I've stayed at this property several times and it's convenient and a great property. My room had a moldy smell that got worse over the two nights I stayed -- I haven't had this experience at a Monaco before ....
Doggy Birthday Party Oliver's 3rd birthday. Benefit for animals that assist. Great get together. My toilet clogged the 1st night. very uncomfortable sitiutation. I am not a large person. (get my drift). so it wasnt anything that should have caused a problem.
The staff were very nice and helpful. The room was clean and the rooms style was not bad. The hotel is close to union square and great area to walk around. The decor pillows on our bed were dirty. My bathroom shower towel was only changed once during my four night stay. I found the restaurant prices high and the waiters were not so nice.
Location and decor.
Excellent location. Good value for price. A bit out-of-date and needs makeover. Bathroom clean and modern. Furniture old. Noisy if room is near Tavern. Breakfast adequate. Lack of AC not an issue most of the year.
close to union square
The staff was great. Everyone was very friendly and helpful. The elevator worked, the beds were comfortable, there was ample closet space, as well as a dresser and mini-fridge. There were coffee shops, pharmacies, and restaurants within a block or two of the hotel, which made it a great location. And the price, of course, was hard to beat. It's an old building, which comes with both charms and inconveniences. The old radiators, for example, pump out quite a bit of heat, which must be great on those cool, foggy days. If you stay over warmer days like I did, shutting them off and opening the window will bring the room back down to a comfortable level, albeit slowly. There are also no ventilation fans in the bathrooms, so they have louvered windows in the showers to keep the moisture levels down. This creates an interesting dichotomy of hot and cold in the same space. It took some getting used to. There were only two outlets in the room, which I've come to expect in older buildings. As a business traveler on a budget, you learn to travel with a power strip.
A very omfortable hotel, close to transport, restaurants, shopping, tourist activities. Very happy with it. n/A
The best part of the stay was the convenient location to Union Square and the affordable price. When we used the valet parking (the only option for parking a car, and a pricey fee over and above the room charge), they assigned the car to the wrong room number, so at checkout time there was confusion and wasted time.
Very run down and supprised it was on booking.com as we have always had great hotels in the past this was very poor, very old and outdated in urgent need of a make over, rooms were very tiny and the bathroom was a joke would never stay here again, apart from one young lad on the desk the rest of the staff were as old as the hotel, very rude and unhelpful,if we had been staying in san francisco for any lenght of time we would of checked out and found a different hotel.
Very friendly staff, convenient location and nice area, clean, comfortable, great value for the room rates. None come to mind. Maybe tea and coffee faccilities in the room would be nice, but its not a major issue, it has a mini bar and the restaurant is just downstairs.
Its proximity to the event I was attending. Noise levels high.. Internal/external
Central to Union Sq and cable cars. Easy transport very close to all other SF attractions. Very reasonable proce for all day valet parking
It was very convenient for Union Square, theatre district, shopping etc. The breakfasts were more than adequate, the pub atmosphere at the end of the day was very relaxing and very friendly. There was nothing to dislike, a little old fashioned, but for 2 oap's from uk was fine.
The hotel was fine. We did ask the staff for a quiet room, but instead got the (probably) most loud room. At the end of the hallway with aircon machines or what ever running all day/night making a lot of noise. The guy at reception said they stop at 10pm but they didn't. So he lied which I don't apreciate. For the rest reasonable hotel for the price. The man that checked us in, lieing about the noise in the room.
The room was big by SF standards. All the staff we encountered were very polite, warm and attentive.They also accommodated my request for a quiet room off the street.they have valet parking and real room keys(when do you see that?).It was a nice old hotel with a very good location.
Personalet var ekstremt hjaelpsomme og hotellet havde en god beliggenhed.
Hotellets elevator var gået i stykker og vi skulle selv slæbe 1 kuffert op på 3 sal. Den var i stykker under hele opholdet.Fik kun 40$ i rabat.
badekar, venligt personale og en afslappet atmosfære Et larmende vandrør om natten - lød som et æsel
wonderful service from all employees
Super location. Nice staff. Clean. Internet not free. Public internet stopped working when I tried to use it
I had a really great first time experience at this hotel. One of the things that I liked about this hotel is that you don't feel like you're staying in a San Francisco boutique hotel (aka tiny, narrow walkways, tiny lobby's). I've been to SF a number of times and stayed in boutique hotels and after a while they get kind of eh. The JW Marriott was fantastic. It was clean, in a great location, and every one was helpful. The bathroom was very luxe, which is why I chose this hotel versus the Marroitt. I used the gym in the morning and it was clean and had your standard requirements for a gym. I would def recommend this hotel to others! I was a little bummed that our drain didn't close. I wanted to take a bubble bath but wasn't able to. I would have complained but we were only staying for one night
Concierge excellent, skyline lounge very nice, staff very courteous. Seating area in room very limited. Too small for price.
Location This is not a 4 star hotel. While it technically has amenities for 4 stars. This hotel is 10 years due for a renovation. Very disappointed with stay. Would recommend strongly against staying again. Shower like warm. Glassware not so clean. Included breakfast was powdered hot chocolate. Only good thing was parking much cheaper than most other hotels and room a bit bigger which did not come close to offsetting how disappointed I was walking in expecting a nice end to vacation room.
Short walk from Union square. Wireless LAN connection was sloooow at peak times, i.e. anytime except during the night. Unacceptable if you are on a business trip and need to access your data through the Internet.
Efficient service, nice room.
Spacious and comfy room. Really good location. The wifi is too slow - almost non-functional and I couldn't work.
comfort and dvd in the room
clean & spacious rooms. Good value for money in a great location
Location amenities, fans, noise, price
We had a lovely corner room. Well appointed. Great bathroom and amenities. Breakfast was served exactly at the time specified. Nice turndown service. Friendly and helpful staff. There was quite a bit of noise coming up from Mason Street, well into the wee hours. I would recommend asking for a room on the other side of the hotel (we were on the 12th floor and it was still loud, though it was also a Saturday night).
Convenient location, friendly staff. Worst wireless internet experience. Unreliable. Hotel is showing its age.
Great location, lovely room with fantastic room, excellent location and helpful staff. We loved it!
It's a fancy hotel, well located, very close to Union Square, with several restaurants nearby and good sized rooms and parking on the premises.
The location and decor of rh hotel is great. The rooms could not have gotten smaller, and our views was of a alley. Horrible experience.
Great room, recently renovated, clean and cozy. Don't use the hotel valet parking, it's a rip-off at $39 a night while a parking garage next door is available for $20.
The personalized service was amazing. Upon our arrival, we wrote it was our first time to the city. The concierge hand wrote a welcome card and included a map with highlighted areas we must see WITH a detailed (again handwritten) explanation of each place corresponding to color print outs of the sites. INCREDIBLE!!! Also, the room was quite spacious and loved all the windows. No pool, bar closed early, bartender was not enthused to be there.
They treated us fantastically well and gave us complimentary bottle of champagne, flowers and chocolates on discovering our stay coincided with our wedding anniversary Nothing.
Liked the small boutique feel. Hip, mod and chic. Great value in a great location. A little on the fringe of the tenderloin but didn't affect the stay. Valet parking worked out great and the parking prices are more reasonsble than most.
Although the hotel is getting an exterior facelift, the facilities were great. They are affiliated with the Marriott and Marriott rewards program. There is a nice restaurant and bar adjacent to the lobby area. Our room was spacious and clean. Also, there was free wifi throughout the property, which didn't need a password, very convenient for jumping on and off of the network. There was a little doggy bowl at the front desk, so I would assume that they are pet friendly. The bell desk and front desk were separated by a huge pillar which made it awkward as you could only see one of them at a time during check in/out. I'd imagine that this is very cumbersome during busy operations. maybe they will be addressing this issue during their remodel.
The friendly staff and the comfort.
Excellent staff, large, nicely-appointed and very clean rooms. Restaurant/bar had recently closed. While I would think that a new establishment will takeover the space, this was a bit of a disappointment during my stay.
there was a terrible smell coming from the sink.However after it was fixed was replaced with strong odor of chemicals. bathrooms
All very good! The room is nice! good view of the down town.
Very modern, sophisticated look, spacious room. Friendly staff.
The room was large and had a great bathroom and bed, there was some noise from the air-con units outside and the bin men in the morning but that was expected as you're in the heart of the city. The room had a stand-alone air-con unit which meant that you had to keep the window open to use it letting in more street noise. Apart from that minor annoyance our stay was perfect.
venligt og hjælpsomt personale bedre morgenmad
Ganske udmærket hotel beliggende lidt syd for selve byen (smart ift. lufthavnen, der også ligger sydligt). Pænt og rent, men ikke prangende, og morgenmaden var jammerlig ift. hotellets standard. Synes overordnet ikke, at pris og standard stemte helt overens. Morgenmaden var trist - toastbrød serveret på paptallerkner og stort set ingen plads til at sidde ned.
Hyggeligt hotel med venligt og kompetent personale i receptionen. Arrangement i dagligstuen med musik og vin, adgang til kaffe og the hele døgnet. Parkering mod betaling morgenmad i et alt for lille lokale gjorde et ellers rimeligt udbud til en kantineagtig oplevelse.
Venlig personale samt god stemning på det lidt ældre hotel Det var dyrt at bruge Internettet
Udmæket service og hygiejne på værelser og ophold. Godt med vaskemuligheder og fitnes. Venlig og imødekommende personal i receptionen og til morgenmaden. Flere borde ved morgenmadsrestaurenten.
Det var en helt igennem behagelig oplevelse at bo på hotellet. Meget delikat indretning, venlige og servicemindede ansatte. og en fremragende, central beliggende.
Pænt rent hotel. Rigtig god beliggenhed midt i San Francisco.
Jeg valgte dette hotel, da jeg ikke havde lyst til et kedeligt stilrent hotel. Dette leved hotellet op til. Det er lidt gammelt og slidt, men har en charme!!! Ville helt sikkert vælge hotellet igen. Personalet var søde, men vidste ikke særlig meget. Jeg forventer at ansatte i receptionen på et hotel ved noget om diverse typiske turist ting. Jeg havde f.
Inexpensive, convenient The room was fairly dingy...not dirty, but dark. It was in the center of the hotel, so the windows only looked out on brick. Otherwise it was fine.
Central Location in the city. New room furniture. Clean. Rooms cold in general and very very old heaters in the rooms which were extremely noisy. Very small bathrooms. Too expensive for existing amenities.
The hotel is in a very good location. The room we first booked was very small and expensive for what it was. We upgraded at a price to a much more comfortable room. Shop around because though we liked the hotel it was quite expensive.
the location cleanliness: I complained twice to get my towels changed ad my supplies refilled. facilities: the sink in the room looks really bad. I had asked explicitely for a large bathroom and I was give na small bathroom with the sink outside of it.
Location is good and staffs are very kind.
Location is awesome and pets are allowed. Service is OK and spaces are really small. A little bit noisy.
Love the contemporary look to the room and the bed was very comfortable. For the price the room was very nice but for a bit more $ I might have opted for a larger room.
Hallways are too narrow, rooms are too small and you can't tell which door is for the bathroom or the closet once in the room, the bathroom is ridiculously small in their standard king room (closet might be bigger) - not worth what you pay for, and both elevators were down so it was a major inconvenience having to go up and down 7 floors. Thank goodness no one I was with was in a wheel chair. When 1 of the 2 elevators began working again, we still didn't trust it because of how small and noisy it was the one time we were able to use it. There is no parking- you have to hope you get lucky finding street parking - or try to find parking in the obnoxious parking structure around the corner, and by that time you might at well pay $50 for valet for the convenience of it. Overall, not a place I would recommend or stay at again.
Very Centric. Great Location. Staff was incredibly helpful since we found hotel after a bad experience. Rooms are kind of small, but you go to San Francisco to spend time outside not inside the room so I guess it's ok.
perfectamente bien ubicado, muy limpio y gente muy amable, ademas de tener una salida especial para un rico cafe en sturbacks!!! genial!!!
The noise at night, couldn't sleep. The water pressure was non existent.
The room was great, very complete amenities, comfortable, usable space. The Internet barely worked (slow connection for an hour). Mostly no connection, inadequate help desk support with no follow through. The mattress is hard and uncomfortable after a couple hours. The safe only errored.
Service and staff were good.Fairly reasonbly priced for the quality of hotel. I took me Toyota Tundra pick-up there and they charged me dbl.rates to park my car which came out to $58+ for one night at a parking garage a couple of doors down from the hotel.The hotel didn't have any parking of their own....
Exceptional value ... well designed rooms that were spotless...and the "happy hour" in the early evening on the 12 floor overlooked the city - this was a great way to meet other travelers and plan our evening and next day events! We then had an amazing breakfast in the morning - this was more than I've ever experienced at hotels I've paid twice as much a night for! I would stay again - whether for business or a shopping trip with some friends. We were traveling with our 6 year old daughter on this trip...the staff were very accommodating and gave us a room that allowed for a cot at no extra fee - lots of little perks which we appreciated! Only disappointment for our daughter was that the pool facility did not allow for children.
like staying at one's club: gym, library, theater, courteous staff, restaurant, excellent breakfast, and central location yet quiet.
Location is great! Room we had was very noisy. Woke up each morning at 4.30 am due to street noice. Mentioned during check out but no real reaction or good answer received.
very cleanly and has a cool atmosphere. Close to really good food and some cool places.
I liked the location was close to many top tourist attractions. Staff was exceptional. Did not like the neighborhood and noise from the streets.
Location & front desk personnel were friendly & helpful. 8th floor had a bad order. It was very loud. Thought room should have had fridge & a complimentary breakfast with stay!
The staff was quite helpful and also let me leave my bag for the days whilst I was gone. I would highly recommend it and will plan on staying there next time I am in town!
Nothing special, but nothing wrong with the place. Clean room, nice beds, and friendly staff. Thin walls and floors allow you to hear your neighbors conversations and bowel movements.
If you know which streets to skip, the location is good Too many homeless in the area. Remodeling made it dirty. The images are false advertising
Quaint and charming architecture and modern decor throughout. Front desk staff was very nice, the girls gave me tips on using Uber and a coupon code for my first ride. They also alerted me to the fact that the church down the street double parks on the street and blocks you in. Comfortable bed Good neighborhood for walking if you like to shop as it is very close to Union Square. I was lucky and scored a parking space right outside the front door and only had to pay one hour at the meter on Saturday (Sunday was free) Street noise was substantial, but this is downtown SF after all so it wasn't unexpected. Just bring earplugs. Bathroom was very tiny and a little cramped, but made up for it in charm. Nice big and deep bathtub helped.
Saw many complaints about the location but it was a great area within walking distance of Union Square, Chinatown and other locations to get to via public transportation and lyft. The staff (from the front desk to the maintenance) was all incredibly helpful and kind. If you want to stay around Union Square, this is the place to do it! The elevator was a bit small and the closet didn't have a light in it so it was a bit hard to see in there. Additionally, when windows were open due to sleep temperature, it was a little loud despite choosing a "quiet room." Otherwise, we loved it!
I liked everything about the hotel itself! The location was pretty convenient and accessible to public transportation. I did not like the fact that there was no hotel parking. We had to pay for overnight parking and the total came out to $95 for 2 nights.
The rooms were small but nice. It suited our needs and there were recent renovations. The staff was very rude when checking out. There was miscommunication when talking about parking fees. The signs they have are misleading and she was being a "b" when talking to us. I would not go back just because of her.