Location excellent, room spacious, staff friendly. An excellent stay! Price a bit high, bathroom could use renovation (but was perfectly functional). A light in the closet would be very helpful.
Location. Unresponsive staff. Examples: (1) concierge and room service rang out after trying repeatedly reach them for 10 and 15 minutes; (2) waitstaff in bar/dining area was slow and inattentive; (3) we needed 2 extra blankets and they initially resisted until we convinced them we were using all the blankets in the room and were still cold; (4) the food and beverages were overpriced and barely mediocre.
Great views and convenient location!
Furniture was dated. Door locks did not operTe. They charge $60/night to park your car which was not disclosed up front.
Excellent service by everyone in the hotel without being overbearing! Great centrally located! Definitely recommend!
No wifi unless you pay more not even hbo on tv
Staff were very friendly and helpful. Room was immaculate and well-appointed. Beds were comfortable. Location was awesome with plenty of restaurants, coffee shops, parking garages within close walking distance, and walking distance to Bay Area. No coffee and payment required for WiFi access in the room.
Location The bed and pillows. Not comfortable at all. Parking was too expensive. Although they did offer a garage to park for $30/day which I should have done.
Beds were comfy, gym small, food in restaurant was tasty. Outdated showers, expensive food and room service, small gym.
I didn't like the size of the room too Small
The staff was very accommodating for my elderly parent's needs.
First off, let me start by saying if it were just my husband and I the things that bothered me would not have been such a big deal. But travelling with small children changes things. The neighbors were so loud they woke my kids up multiple times. Security came and they did turn off music but continued to yell and keep on until 3am. The pool is tiny and not how it appears in pictures and because there is no one there and it is tucked out of the way from staff when another family showed up and their terror children wrecked shop there was no one there to help. Its $65 to overnight park your car, which is high even for the city. The breakfast buffet was $25 a person, even worse was the continental breakfast was $18 for bagels and coffee whichbis absurd. Just overall over priced for what you get.
Location is great. Clean and interesting details. Small rooms. Interior windows are noisy from outdoor HVAC units, no breakfast, no hot water tea makers in rooms.
The back of the hotel faces the Embarcadero and view of the Oakland Bay Bridge that lights up at night. Staff was friendly and accommodating. Complimentary coffee and tea in the morning an d water always available in the lobby. Constant whirring noise all around the hotel didn't allow a good night sleep. One of the two elevators is under construction. Concierge must help with luggage since there are only stairs at both the front and back entrances.
Everything was great, staff, price, location, etc.. Everything was great!
close to areas we visted size of rm. ,the veiw,choice of t.v. channals, small elevator