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The location (and that's it) The hotel was under major construction which we were not aware of in the slightest prior to booking the room. The room lacked more than a single mirror and there was no door on the closet (this wasn't a huge issue, but in a way it served as the icing on the cake for what was a pretty horrible hotel experience). I'm a Club Carlson member, and after that experience I am in no hurry to book a room at another affiliated hotel.
Stay here for the location. Right across the street from Pier 39, and walking distance to Ghiradelli Square, shops, and reataurants. $50 + taxes to park per night. The fire pits were not working during our stay, and they were not apologetic for that. That was one of the main reasons why we decided to stay at this hotel.
Great staff and location cannot be beat in San Francisco. Congested traffic around the hotel during the holiday weekend.
Room was small but nice. Too expensive & staff loud.
The Game room made our stay extra fun for our whole family. The beds were firm but very comfortable. Love your fresh decor.
Loved the modern, nautical decor and fun seating areas and games! All in all an incredible experience! Our overall experience was wonderful. There were a couple of minor details that could use checking. The shower drain was slow and the bathroom sink counter was beginning to show signs of rust. Might check into a sealer as we know it's only 4 months old and could tell that the staff was making an effort to keep everything really nice.
Such a hip fun hotel
Funky features and a great games room. Loads to do with a family.
Wonderful bed and pillows 1. Under construction. ...need I say more. 2. A new remodeled room had no bathroom counter space w/ a pedestal sink. Only mirror in bathroom.
Nice Clean and modern Could hear guests above us all night walking around. But the biggest downer was that while they advertise poking is available they don't tell you it's $49 a day
Nice location. Having to pay 50 dollars for one night of parking. Absolutely ridiculous. Also, no fridge or microwave. Sleep number bed wasn't working. For $250 a night I definitely expected more.
Rooms are nice but very basic. No mirror other than bathroom and no microwave. Definitely not worth $300+ a night.
Kanon beliggenhed, personalet meget hjælpsomme, dejlige store rummelige værelser. Hotellet er utroligt dårlig lydisoleret, få et rum som vender ind mod terrassen, vi sov ikke den første nat pga. støj fra gaden.Internet ikke inkl. parkering koster det blege. Mener ikke hotellet fortjener 4 stjerner og har slet ikke den Hilton standart jeg ellers har mødt i USA
beliggenhed tæt ved vand og by det var alt alt for dyrt i forhold til hvad det var dvs uden morgenmad og værelse mod indergård, køleskab der ikke fungerede. Området var ved havnn men forretningen her var usmagelige billige kinabutikker og med meget dårlige og dyre restaurenter
Lyse værelser holdt i pæne farver. Boede med 2 store børn på værelset uden ekstra betaling. Mulighed for at sidde udenfor om aftenen omkring gasbrændere. Pænt poolområde. Receptionisterne er ikke serviceminded. Dyr parkering, 45 $ pr. døgn.
Flot indretning i original, ikke overdreven maritim stil. Komfortabelt og velbeliggende. Fornuftig pris, men uartig dyr Parkering, hvis man har bil med
Velbeliggende, pænt og ordentligt, gode store værelser, hyggeligt udemiljø
beliggenhed, værelse med balkon, gode terasser med åben ildsted fitness center alt for lille til så mange gæster, det samme gælder morgensmadsrestaurant, alle tillægsydelser er temmelig højt prisat ( fx internet samt parkering )
The view of our room wasn't great but we checked in late at night and leaving early in the morning,so we didn't care. It was clean ok but behind the drawers and the TV stand wasn't for a long time, lots of dust and coweds..The parking was very expensive, $57.00 total. The other hotel we had stayed a week ago 2 blocks away it was $26.00....Unbeleivable priced! The wrapped sandwich that we had from the "snack booth " restaurant (it was closed), it was very good and priced fair. Garage parking price, $57.00 total...too expensive...
The hotel is conveniently located within walki g distance to main attractions in a beautiful city!
It was really close to all the attractions to Fisherman's Wharf The room we were in had a lot of guest traffic within the building such as people walking up and down the stairs and doors slamming. (room 241)
nice clean hotel - close to fishermans wharf paying $40.00 to park
Lots of food choices around the area including Starbucks. Looks clean. Nobody asked when we came in if we need help in our luggage. The bed creeks, make some noises when you move while sleeping. Parking is not included. You need to pay 50 bucks per night.
Proximity to the wharf 1. Found a man's underwear in the drawer. 2. I was never informed I would be charged an additional$100 on the day of our check-in. I saw the charge on my online visa statement and told only after my inquiry. Since there were no damages to the room, I should expect a refund in a few days. My experience has been that possilbe extra charges are done after check-out and NOT on the day of check-in. 3. A few ants coming out of the heater. 4. A $51 charge for underground parking because of the high rate of car break-ins so I parked there, only to find they also have overnight parking in the gated registration lot but told the price is the same???? Likely or another way to charge more???? No transparency.
The hotel is very 2 blocks away from any event or attraction I found 2 spiders in my bed . I just killed them .
It's just a block away from the main street. In close proximity to bars and restaurants . The staff at the front desk was very helpful. We didn't go to the bar at the hotel but it looked inviting and we would have if we had more time. The hotel is a little older but nicely maintained.
Der Pool. Die Lage. Frühstück Buffet.
We walked into our room and decided to check the beds before we went to sleep because we heard of bed bugs at this hotel. And to our surprise we found a condom! We called the front desk and they sent up a security guard (not a manager, which was weird). They switched our room but offered no other accommodations. After we called to complain they said they couldn't do anything more than they did...they also mentioned they would call us back and never did. Not a good experience.... I can understand a messy room, maybe a cigarette but an open condom on the bed is unacceptable.
Staff was great. Location was great Small beds. Noise
Staff extremely friendly and considerate, great location. Parking way too expensive, and maid would knock on our door way too early. Should wait until 10 not 8. Breakfast too expensive for not the best food.
Location was close to wharf activities Food and shopping choices were abundant. Location had some logistic predicaments Cable car hub is nearby but there was an accident so I had to take a bus but it didn't go to my END point and I had to walk 5 blocks UPHILL
The staff was very friendly and helpful. The facility was clean and comfortable and you couldn't ask for a better location for Fisherman's Wharf.
I was here on business. I was very pleased with my room and the staff. My room was really clean and the workout room had many treadmills. The only thing negative comments would be minor so I won't even mention them. Thank you Hyatt !!
The place was gorgeous, clean and spacious But they were so understaffed. We checked in at 430pm and did not receive our crib for the baby until close to 10pm! We had to call them once to remind and I had to remind them at the counter when I came back from the store. We also added some items for them to bring up like baby shampoo and toothpaste, etc. when housekeeping came up at 930pm, he only brought the small items. I asked about the pack and play and he said they never told him. I assumed he was going to ring our toothpaste and the bedding for the baby, no. They didn't tell him about the toothpaste either!!!!! He had to come back twice!!! It was late and waaaaay past the kids bedtime. Sooooo annoying. The ladies at the counter made it seem like they would take care of everything but they didn't. One of them even asked me about the crib check in. Very disappointed.
Close to the wharf and waterfront Huge construction going on. Had to take side door, make shift reception area. Didnt really feel welcome. would have preferred to stay elsewhere had I known about it.
We liked the appearance of the lobby and room. The location was convenient to many things. I didn't like the fact that I had to pay for internet at $8 per 15 minutes. It wasn't like other hotels as far as amenities.
Location Price confirmed by booking.com was not registered with the hotel. When they tried to charge a higher rate, I had to present the confirmation email from booking.com in order to get it adjusted down to the confirmed amount.
Great location. Staff was very friendly and accommodating. We had 2 doubles and the beds sagged in the middle. Very hard for two people to sleep in a bed. Kept rolling into eachother. Please update mattresses.
Price, Location, access to taxi's. I requested the earliest possible check in time, and after my flight landed on the day of check in, the Hotel text me and said that I couldn't check in until after 3pm. I didn't have a rental car so I had to drag my luggage around downtown SF. I also requested to have a room with a view and a room on the highest floor possible. I was put on the 3rd floor with a window facing the hotels interior roof top. Zero view. There were large cobwebs above the bathroom door frame, the top sheet of my bed was yellowed on the underside and there were a few small stain marks on the sheets that were either wine, juice, or blood. King size bed was not comfortable at all. I HATE the hotels TV/entertainment system. The remote has a rollerball to control a mouse on the screen that is so small you can't read it unless you are sitting in the chair at the desk. Least user-friendly system I've ever used in a hotel. It's like you are watching tv through the computer's "tv application". Really strange.
The staff , especially Katie at the front desk went above and beyond to make our anniversary stay wonderful. Nothing
Concierge services was excellent
Location, Comfort Parking way too expensive.
Beliggenheden var perfekt - meget tæt på både Fishermans Warf og sporvognene ind til byen. Det var nemt at komme til centrum og hjem igen. Det føltes sikkert at gå rundt i området. Værelserne var rigtig pæne og rene og vi fik lov til at checke ind 4 timer før den egentlig check-in tid. Vores bagage blev opbevaret af hotellet efter vi var checket ud. Temmelig dyrt hotel. Derudover kostede parkering over 40 dollars per nat. Der er absolut ingen udsigt fra værelserne - men man opholder sig der ikke alligevel så det var egentlig ikke et problem.
Great location, pricy for the little you get. Not the cleanest Marriott I've stayed in
Within walking distance to everything you want to see! Perfect for families! Love the breakfast room. Very clean!
The hotel staff was very helpful! Everyday Edward had suggestions for us. The room was very clean and was in a great location. Only a block from the dock, food, shopping, and tour buses. Street was a little noisy. But obviously, not the hotels fault.
The staff was great. Helped with tickets to attractions and local restaurant suggestions. Comfortable beds were a plus. No free breakfast, but reasonably priced breakfast was available
The price point and location were great. The staff was always kind and greated us. It was nice and clean. So was the general location of the hotel. Some other "high end" hotels in the financial district for instance suffer from ridiculous pricing ,and you get to watch homeless at close range. The beds were terrible ,imagine the Grand Canyon combined with the Marianas trench. Rooms very spartan and bland.
I loved the comfortable bed, the cleanliness, and the friendliness of the staff. We had stayed at another location the night before which was so terrible, that I was online looking for a hotel and fortunately found the Marriott. They were able to accommodate us and turned our potentially awful weekend into a great success. I wish we would have found Marriott earlier. Could hear some people late at night but they settled down quickly enough.
Location in North Beach section of town which was close to transportation and great restaurants; 'Happy Hour' with wine, cheese and crackers; friendly and helpful staff; price was right Room and bathroom was a little small
Staff was very accommodating. Parking was a challenge.