|Populær rute||New Delhi Indira Gandhi Intl til Mumbai Chhatrapati Shivaji|
|Populær lufthavn||New Delhi Indira Gandhi Intl|
Fordele: Comfortable seats and service
Ulemper: Food could have been bit better.
Fordele: Vistara ground staff is not very helpful
Ulemper: Vistara ground staff is not very helpful in resolving the problem of my baggage in three days
Fordele: very welcoming and responsive
Ulemper: avoid last-minute gate changes
Fordele: Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating.
Ulemper: Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal.
Fordele: Nothing at all.
Ulemper: The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station.
Fordele: The crew was amazing, polite and efficient
Ulemper: Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on
Fordele: Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines.
Ulemper: Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class.
Ulemper: Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert
Fordele: The food and crew on board are good
Ulemper: Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk.
Fordele: Nice crew with good ambience
Ulemper: Online all food options, though it's a small flight with no hot food served!
Fordele: Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance
Ulemper: Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me
Fordele: Service was nice. Crew was friendly
Ulemper: Allow for free updrades
Fordele: The flight was on time. The overall experience was good. Would love to travel with them again.
Fordele: Not at all
Fordele: Very good crew
Fordele: All was okay and easy.
Ulemper: We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task.
Fordele: It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)
Ulemper: Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion.
Ulemper: I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience
Fordele: Super professional and kind crew. Food was good. Overall, a fantastic flight.
Best and very professional airline that India has seen in long time
Fordele: I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance).
Ulemper: The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information.
Ulemper: Staff rude from check in to the cabin staff. No comparison to Mid East air lines.
Fordele: The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy
Ulemper: The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher
Fordele: Baggage policy is good
Ulemper: They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage.
A five star service.
Fordele: The air hostesses were very warm and friendly.
Fordele: Service was good
Ulemper: Flight was delay that was not good
Fordele: everything went smoothly.. good service, good food
Fordele: Was a very good experience. Staff was friendly and organized. Food was good.
Fordele: Free upgrade to first class for no apparent reason
Fordele: The best airline in India... by far!
Vistara Delhi to Bhubaneswar
Fordele: Cleanliness timing
Ulemper: Baggage cost for extra luggages.
New favorite airline
Fordele: They had a check in/ luggage drop before the AirTran
Fordele: Wonderful staff and nice, clean airplane. I will use your airlines in the future now.
Fordele: I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again
Decent crew and clean cabin!
Fordele: Boarding and crew were great.
Ulemper: Food can be improved.
Fordele: Friendly staff, organized boarding, in flight crew helpful in finding seats
Ulemper: We had checked in on line prior to arriving the airport.
Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass.
The gate was open for more than 1 hour after we reached the airport.
We were not issued new tickets and not refunded.
The staff was not helpful at all.
AS we say Customer should be always first.
Anyway we missed flight from Delhi to Amritsar.
We bought new one way ticket from the airport that evening.
We were 5 adults and one baby visiting Golden temple from USA.
Booked with now closed credit card account
Fordele: Staff on board are excellent! WAY better service than US carriers.
Ulemper: Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic.
Ulemper: Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline.
Checking in was slow
Fordele: It wasn't efficient. Slow to check in
Ulemper: Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well
Fordele: Less leg room than Jet
Ulemper: At least the emergency row should have more space
Fordele: The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers.
Fordele: The best airlines
Fordele: Leg space is good. Food is good. Cabin crew is top notch.
Ulemper: Flight was delayed by 20 mins
Ulemper: It was good value for option
With in flight catering
A surprise upgrade
Fordele: While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!
promising new airline in the market
Fordele: The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome.
Ulemper: Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve.
Vistara is awesome
Fordele: Clean aircraft, top notch service, tasty food and on time departure/arrival. Would definitely fly them again
I love vistara
Fordele: Clean aircraft, excellent food and friendly service. Departure on time and comfortable seats. Five stars!
Fordele: Vistara ground staff is not very helpful
Ulemper: Vistara ground-personalet er ikke særlig hjælpsomme med at løse problemet med min bagage på tre dage
Fordele: meget imødekommende og lydhør
Ulemper: undgå ændringer af sidste-minuts-gate
Fordele: Premium Economy var komfortabelt og adskilt fra hovedkabinen. Skotsæder havde meget plads. Personalet var meget venlige og imødekommende.
Ulemper: Flyveturen var lidt varm, selv med hele luftdyserne tændt. Snack var meget god, men jeg troede, at det ville være mere af en middag/et måltid.
Fordele: Personalet var fantastisk, høfligt og effektivt
Ulemper: virkelig effektiv service, Tata Heritage og Singapore flyselskaber jv vil altid være på min rejse liste fra nu af
Fordele: Boarding og besætningen var gode. Mad og te var håndterbar. Være bedre end de indiske flyselskaber.
Ulemper: De mindste pladser i verden. Jeg rejser meget for arbejde, og det er de smalleste, mindste sæder. Alle indiske flyselskaber er super billige og af lav kvalitet - med Vistara i det mindste jeg ikke blev skubbet rundt under boarding og off. Rejser med fly i Indien på Economy Class er som at rejse i en Greyhound bus. Hvis du er fra USA og over 30 år gammel, så undgå Economy Class.
Ulemper: Food service har brug for en nytænkning. Fly i begge retninger, jeg kunne ikke få en drik med min mad. På begge afgange, til og fra, kunne værtinden ikke servere mig en te/kaffe med min dessert
Fordele: Maden og personalet om bord er gode
Ulemper: Jodhpur indtjekning af Vistara var en katastrofe. Manglende korrekt køsystem ved scanneren og ved skrivebordet.