We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
Clean spacious rooms, good service, not great wi-fi
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
The staff was very helpful and very friendly!
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Everything was perfect
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
Location Overall atmosphere less than satisfactory
The view of the city and comfortable bed
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
Very clean rooms, updated rooms, great service, great location.
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
Very Clean, Very Modern. Loved it!
Great service and nice rooms Nothing
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Super beliggenhed: tæt ved Times Square og dog et roligt hotel.Venligt personale, der kompenserede for overset ændring af booking tiden, ved at opgradere til Premium Hotel, og var iøvrigt også opmærksom på fejl i afregningen som følge af disse ændringer. Vi forlod hotellet med bevidstheden om, at der findes gode og reele hoteller i New York. Vi savnede en "ismaskine" på etagen.
Rimelig service Boede på hotellet for 3 år siden hvor det netop var nyrenoveret. Det er i mellemtiden blevet særdeles slidt uden synlig vedligeholdelse. Jeg vil gerne ikke anbefale det længere udfra "value for money".
Lå super centralt, rimelig størrelse værelse. Fint badeværelse. Fint med forskellige hovedpudetyper at vælge imellem, Der var ingen betræk på dynerne. Lidt ulækkert i fht hvad vi er vant til. Elles alt ok.
fantastisk beliggenhed og kanon super service af alle på hotellet
Søde mennesker og venligt personale Ja, der var en del kluder I vores reservation, som resulterede I vi fik en del bekræftelser på en anden dato end reserveret og en del bekræftelser på den samme reservation. _Dette var noget forvirret og resulterede I at vi var nød til at ringe til usa og til booking.com
They didn't honor the booking for three so we walked out.
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
Room was very comfortable. Breakfast was excellent. Sometimes I had difficulty understanding the staff as their first language was french.
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
Location and cleaniness the other guests where a bit rude
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
Bed was unbelievably comfortable. Bathroom was not as well outfitted as the bed.
Service was great, room was nice, free upgrade! Shower wasn't too good. Room smelled a little like someone had smoked there earlier.
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
The staff at the front desk was very friendly.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
Hotellet ligger meget centralt og til en rimelig pris. Personalet var meget hjælpsomt og rengøring af værelset var godt, der var en frisk avis hver morgen og lidt mundgodt til aftenen.
Beliggenhed kunne godt fremhæves mere ! Irriterende at man hver dag skulle bede om nyt shampoo etc
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
Convenient mid town location. Clean room. Comfortable bed. Wifi service. Pleasant and helpful staff. Tiny room with small window looking directly into a brick wall 6 feet away! The room temp was 76 degrees and COULD NOT BE REGULATED. The maintenance engineer came to the room and confirmed the high temp but said there was no way to reduce the high dry heat.
Conveniently located,comfortable,pleasant stuff.
Cosy and comfortable The ventilation in the toilet is noisy.
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
Super friendly staff
Really close to everything! Staff was nice. WE had room 409 and it was really small ......the windows faced the school gymnasium next door so we had to keep our blinds closed so the room was dark unless we had ALL the lights on. Not sure I would stay again, but it was very convenient.
My wife an I had a very nice 4 day stay at the Muse. The room was comfortable with very little street noise, do to the double pane windows and being on the 14th floor. The restaurant was very nice and comfortable for breakfast. The doormen were helpful in getting us a cab in the wet snow after the police closed the street. Overall a very nice stay. The staff could have done more to keep a Saturday night bachelorette party quiet in the two rooms next to ours. The desk/ phone staff need to be better trained in handling customer complaints.
Staff was very helpful, room was quite luxurious - good price point on size and location. Despite what I said about somewhat misleading description of a room, it's good value and a good location. Despite advertising, no 'view of Times Square' as described for the room - unless you count the very top of a gigantic billboard as a 'view of Times Square'.
Early check in, very clean, friendly staff, great location. One elevator was down which caused very long wait times.
Close to times square Most everything
Description of booking the room I chose indicated continental breakfast. And didn't specify a charge.
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This guest did not leave comments about this hotel.
Staff seemed to be busy socializing then helping clients. Had to get my own bag out of the storage room (instead of waiting longer for someone to show),told the concierge was free but they never picked up the phone. 4.5 stars? Maybe out of 10
Large, clean rooms. Located in TimeSquare. Close to transportation. Great experience.
Great location. Lovely welcome from staff and very hospitable toward our request for late checkout which we did not use. Comfortable bed, and spacious bathroom. All in all a nice surprise.
The rooms were bigger than other NYC hotel rooms we have stayed in, which was a pleasant surprise!
Location No ice machine and had to call three times and wait and hour and a half for ice
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This guest did not leave comments about this hotel.
Ja, det er meget små værelser så det kan betale sig at opgarde
Service var i top og alt på værelset fungerede super. Personalet var utrolig søde og hjælpsomme. 2 små ting: der var ikke nogen safetybox på værelset og den inkluderede morgenmad en smule begrænset.