Location Too noisy
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Noise from nearby club was very present in the room every night until 2AM
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Perfect location. Great value for money.
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Place, location, access, and security
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Location Room facility
Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Ideal location. Small but well appointed room. Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Great location, just steps from Central Park, shopping, restaurants, etc. Nice decor. The $25 fee per guest. Really? What a rip off. BUT, it includes free wifi! And a bottle of water! Many hotels offer wifi and water for free to anyone that signs up for their loyalty/rewards program (which is free!) You do get a $10 credit, though, which can be used to purchase a $20 drink on the roof top. Stop gaming your customers.
Very friendly, responsive staff. Great location. The superior king room we had was very small, like Paris hotel room small. The bed could have been firmer
Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay! nothing negative.
Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal. I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
The team at WestHouse went out of their way to take care of the two of us. Small requests, such as for a flat iron or extra luggage stand were met almost immediately. Even with the air conditioning on, it was still a tiny bit warm in the room (we like very cool rooms). The hotel was great and provided a fan, though, which helped.
Vi havde et dejligt ophold nej
Beliggenheden er super Det virker somom perosnalet ikke ved havd deres arbejdsopgaver er. 3 gange på 6 dage blev vi vækket kl. 5.45 - ved en fejl. Et sorry - nej vi hørte ikke andet end at røret blev lagt på.De spørgsmål vi havde skulle der 3 personer til at svarer på, og ingen af svarende var rigtige.Vi fik et værelse hvor der ikke var gjort ordentlig rent, lagnet var i stykker og der var taget af minibaren. Det gjore vi opmærksom på og alligevel blev det skrevet på vores regning. Da vi spise middag på hotellet, kunne vi ikke få lov til at spise færdigt før de kom for at tage af bordet, vi måtte bede dem lade det står, idet vi ikke var færdige.Det indtryk de efterlader er manglende energi/ lyst til deres arbejde.
Fremragende beliggenhed. Miljøorienteret. God service og rent. Havde bestilt med udsigt over Manhatten, fik et værelse på 19 etage med udsigt til en baggård.
Beliggenhed, personalet i receptionen var meget serviceminded. 1. Mulighed for brygning af the/kaffe på værelset. 2. Det er et hotel i den højere prisklasse, så det undrer mig at man skal betale for services som er til fri afbenyttelse på andre hoteller, f.eks. internet.
Udsigten fra værelset. Varme/airconditionanlægget skal forbedres. Vi var 4 dage om at få varmen på værelset reduceret til et acceptabelt niveau.
Pristine gym and pool, stylish service and friendly staff but not snobby. Great turn down service. Amazing bathroom and overall decor. Very clean and new. We went with our 4 year old. They where nice to us even though we had a little kid with us. We used to live on NYC but now are just visitors. So this hotel is perfect location. I will only stay here from now on in NYC. No complaints
This hotel was absolutely beautiful. Very spacious and luxurious. It has a great location and a spectacular pool. We loved our stay so much.
Everything - and especially Norman the Bartender - a great person. None.
great location and view on Central park
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
The service at this hotel is the best we ever had.
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
Fantastisk god service hos concierge ifm. billetbestilling etc.
Stedet ligger fantastisk ved metro, Central Park, 5th avenue og meget mere. Værelset var en fin størrelse.
Beliggenheden var glimrende og bar og restaurant var hyggelige og med god kvalitet. Behagelig - ikke nødvendigvis god - service. Betaling for bagageopbevaring, lang ventetid ved elevatorer, den anbefalede lufthavns shuttle service var direkte dårlig pga. aggresiv kørsel (for at "sætte en anden bilist på plads"), sløset rengøring.
Godt og børnevenligt hotel, hotellet har en god beliggenhed når man rejser med mindre børn, 5 minutters gang fra central park. Nej
At være tæt på det newyorkske byliv, tæt på subwayen, og så alligevel at have et komfortabelt værelse, hvor der var fred og ro - og en seng, der var ren luksus! Vi havde store problemer med strømforsyningen og toilettet, og i begge tilfælde måtte vi vente 6-8 timer på at få manglerne udbedret - det stoppede toilet blev først ordnet en nat kl. 01.30! Desårsag fik vi som kompensation lov til at tjekke ud sent (kl. 15), men da vi kom tilbage til værelset for at hente vores bagage, kunne vi ikke låse os ind på værelset med vores nøglekort, og det tog igen lang tid, før en sikkerhedsvagt kunne låse op for os. Det forsinkede os så meget, at vi ikke kunne tage med offentlig transport til lufthavnen, men måtte hoppe på en shuttle-bus, der tilfældigvis havde plads.