The location was prime. Especially if you're staying in the area for buisness. View was amazing. Staff was VERY friendly. Left some medication in my room after check out and they let me back into the room to grab it. The staff could work on giving better directions, but they were friendly and eager to help. Everything was clean and new. Also was nice cherry on top to be able to stay you've stayed at the tallest Holiday Inn in the world. Bar area was nice and bartender was friendly and offered us a free drink. Would certainly recommend this hotel if you're staying in the Financial District of Manhattan. The room was small. The king size bed took up about half the room, but we were only staying a night so we didn't mind. Also, the parking was a few blocks away, not well marked and a bit pricey (it is NYC after all). It was a bit of a hike to get to Central Park, Times Square etc. but the Statue of Liberty and 9/11 memorial/Freedom Tower are a short walk. No need for a cab or subway.
Bathroom design is too crampy, no place to put extra toiletries. there was no refrigerator in my room.
Location is the best thing about this hotel. Hotel was very clean. Rooms are too overcrowded. Can barely walk around my room. Very small rooms make me feel very clostophobic. Workers misinformed me about parking and had to pay full price for parking instead of getting discounted rate.
Staff was very friendly and helpful.
Convenient and clean. The rooms were a bit smaller than What I was use to.....but comfortable bed
The toilet did not work and the desk sent someone up from engineering within 10 minutes.
Very nice stay. Almost my dream hotel room. The vendor machine at 10th floor doesn't work.
Location to major tourist attractions a huge plus! The 9/11 memorial and Statue of Liberty close by. Access to the subway is also walking distance. The room was small. The bathroom was even smaller. Could barely close the door once you step in. The elevator took forever to get to my floor. Over 10+ minutes. When the elevator doors finally opened, it's packed with people. I had to go down 13 flights of stairs with luggages! Not happy at all!
We arrived very early New York morning The hotel gave us a beautiful and very soon we got our room. Very nice hotel, our room too. Very comfortable, new and inviting. We were assisted by representatives of all that we had to receipt and received excellent service and answers to all our questions. We would be happy to stay at the hotel, even when we get next time.
I enjoyed the modern room style and the view of the city.
the bathroom flooded every time i showered
The location was great! Everything was at walking distance! The check out too early!
God placering på lower Manhatten. Ingen støjgener fra byggeriet ved ground zero Hotellet er endnu ikke færdigt og som følge deraf vist heller ikke alle elavatorerne. Dette gav en del ventetid især omkring morgenmads situationen da alle gæster skulle til 2. sal på samme tid og tilbage igen kort efter da morgenmaden skulle indtages på værelset grundet de meget begrænsede siddepladser ved buffeten.
Hotellet ligger lige ved siden af Ground Zero med udsigt dertil! Prisen var ok (men det er nok pga at hotellet er under opførelse) den stiger nok når det er færdigt! Hotellet var under opførelse! Så der var ikke helt styr på køkkenet endnu! Men det kommer jo selvfølgelig med tiden!
Fantastisk beliggenhed. Super serviceminded personale. Flotte, veludstyrede, rene værelser med imponerende indretning. Deres tagterrasse ved restauranten har en enestående udsigt over vandet og Ground Zero. Nej. Det eneste der måske kunne være til gene for nogle er, at det ligger lige op af Ground Zero, hvor de bygger, så der er lidt støj - men på den anden side. Dette er NYC!!
Super beliggenhed, med god service og fint morgenbord til prisen. Lidt større udbud af tv-kanaler. Lidt støj fra byggepladsen.
Venligt personale. Værelset var ikke rengjort da vi kom sidst på dagen - sengetøjet var beskidt.
godt lydisoleret, da der jo er en del støj lige pt. pga. byggeriet. dejlig beligenhed, skøn udsigt.
Beliggenhed lige ved Ground Zero. Vi var der tilfældigvis den 11 sept. og oplevede cerimonierne på nærmeste hold. Det var rørende. Der er udmærket plads i den suite vi havde lejet og der var ekstra lille værelse med tv til vores teenager. Godt med håndklæder og badeartikler. Der er køkkenfaciliteter, men der var 4 flade tallerkner og 2 kopper og det var det. Ingen bestik, det måtte vi bede om og fik det dagen efter. Der manglede papir på badeværelset.
awesome location, convenient restaurant downstairs, and a great staff. i didn't like my corner room. It was very hard to get into. Also the tv would stop working every 15 minutes and took a while to fix everytime. Then the thermostat would reset itself to 72 every couple of hours
Considering it was the marathon weekend we were able to get a room here. Very clean. Beds were small and not that comfortable. But for NYC it was bigger than I have seen
Everyone was helpful, and gave great suggesstions. The room was large enough for the 4 of us, not always the case in NYC, clean and comfortable. We were very happy with the location and the BLT restaurant was very good.
Not much You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.
Was easy to get there, since it was a weekend we parked on the street without a problem and as we marked in the preferences we wanted a room with a view they gave us a a room looking at the Hudson River.
Nothing ,,,tuelly nothing in this hotel ,,,,its dirty ,old , not well located im sorry nothing i liked I had bed bugs at W downtown , i had to go to the doctor , i was red hittchy and full of spots . When i complaigned to the manager he told me i was wrong they have no bed buggs , they did a pedt control . So my doctor asked for a biopsy that came positive . Shame and they did not want to refund my 3 night this place is terrible , and i had a terrible stay .
Has a nice boutique-ish vibe. Good music on the 5th floor lobby. Great location. Excellent staff. The rooms were large, clean and quite modern. No on-premise restaurant but not a biggie - plenty of good restaurants around.
Only the beds. Small bathroom. Small room. Low beds. Small TV. No proper lobby. Had reserved and paid for a King size bed but upon checkin was told there only two full sized beds left. Almost no apology. No trying to make up for it with a credit or free movie etc. Very matter of fact. Wasn't expecting that from W brand.
Soap Feels like walking thru a discoteque during daytime, sad vibe.
Nice bathrooms. Room small but adequate.
Nothing Hairs in the bed that were not mine , barely slept due to paper thin windows and walls so every movement and word of the neighbors seemed like it was inside the room, and right above a shallow subway stop so literally the whole hotel rumbled and shook like an earthquake every time it went by . Rooms look chic but furnishings are junky and bath products watered down and low quality . Gross lobby , dirty like the rooms .
Other guests were extremely loud at all hours of the day and night.