Hoteller i New York i nærheden af FN's hovedkvarter

Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.

only bad thing was the small rooms other than that it was good

Luxury and convenience

Space and privacy. housekeeping was spotty some of the time, late, and frequently the room was not cleaned well enough e.g. trash left in trash cans.

Very pleasant and accomodating staff. Close to United Nations building, Grand Central station, Empire state building. We had only 2 problems with this hotel. 1. aka website states that the apartment has "spectacular" views which is absolutely not the case. The views that we had were just of the next building. This may be the case for all Manhattan apartment/hotels but the aka should withdraw their claim of "stunning" views. The "view" from the room was particularly important to us and we and specifically requested this at the time of booking and were dissapointed to find that there was little to see from the apartment. 2. It would be much better if the sofa in the lounge woud instead be a sofabed.

beautiful accommodation, good location, very helpful staff. No.

I stayed in a one-bedroom suite and I had everything I could need for a 1-week stay. The location was excellent for my meetings and the personnel - especially the reception - was very accommodating and nice. Also, since I was there at a less busy time for the location, the price quality was excellent. Not really.

Amazing room. It was clean and well equipped. Staff was very helpfull.

The hotel is in a great location, clean and updated. My biggest problem is we requested from the front desk a late check out at 2pm which was happily agreed when we checked in. The problem lied the next morning when the cleaning staff knocked on our room every hour after 9am even with a do not disturb sign on the door. I don't think they were passed the message of a late check out. if I stay there again, I will plead with the front desk to please respect the 2pm late checkout and do not disturb your customers until then. I had trouble going back to sleep and left the hotel groggy and a bad taste in my mouth. The cleaning staff just didn't listen the first 3 times we told them to come back after 2pm.

Staff were very rude!!! Front desk, housekeeping, door man.

Simple life, simple place, simple night.

Location was excellent There was a doorman around the clock Showers were a little old Carpets were quite dirty