Lobby var indrettet enkelt og pænt. Værelserne var indrettet i pænt design og fungerede fint selvom værelserne er små, som mange steder på Manhattan. Pænt bad. Rengøringsstandarden var ikke tilfredsstillende. Der blev glemt for mange ting under vores ophold på 5 nætter. Pletter og hår på sengetøj ved ankomst. Glemt at påsætte sengelinned ved skift af sengetøj. Glemt sæbepåfyldning. Virkede usystematisk.
Glimrende "standard" hotel. Super service. Intet ekstraordinært. Værelset temmeligt lille.
The staff where friendly, hotel located in nice area Room to small, please when you say room with a view be more specific
Excellent location, friendly staff, free internet in room. Because the hotel was set back from buildings either side the room was naturally quite dark, and tended to be a little noisy, but it is on a busy street
the rooms were compact but extremely comfortable - the people that cleaned the rooms did a perfect job - the sheets and towels were cleaned every day
i liked the head of staf - when she dident see the resorvation in their computer she calles the booking.com reservations and made shure that every think was ok on her free time - she was great the prices that the hotel gives are high for the facilities - they could lower the rate a little
Comfortable beds and adequate size room. Like not having to walk down long hallways. Very quiet even facing street.
Situation and free internet. Staff quite friendly. I found strange that the hotel couldn't provide any bill with the excuse that hotel was paid via bookings.
The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!
The front end staff was always very helpful and pleasant
Good hotel. Nice bar downstairs. Internet is free. Design quite strange. I guess they tried to imitate urban style. But it looks a bit depressive (dark brown and black colors, metal elements of bed and chairs).
Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.
Convenient location, nice desk staff room too small for comfort...elevators not effecient
It has a reasonable location in the heart of NYC. It was very disappointing overall, and did not meet our expectations. The room was described as having two double beds, when in fact it came with two single beds, the description of the room should be changed to twin room. The furniture in the room was also in poor condition and looked cheap, overall very poor value for the money paid.
Vi fik ikke det værelse jeg havde bestilt. Jeg fik et rygerværelse og blev derefter flyttet til et værelse med 2 senge i stedet for det første og der var ikke mulighed for at få et andet værelse pga manglende tomme værelser.
Rigtig god placering, rimelig pris, dejligt stort, god rengøring Lidt surt personale ved skranke (men resten af personalet var venlige), udsigten fra værelset
Concierge/Traveldesk var akt for farvet af deres egne samarbjedspartnere, så man var ikke neutral der der skulle vejledes om hvordan man fandt eller transport etc. ikke særlig hensigtsmæssigt og skjult agenda var ret åbenlys..
Sengelinned blev skiftet hver dag. Meget nedslidt og værelset var ikke særlig rent da vi ankom. Tror der er pænere værelser på hotellet, men vores hørte absolut til et af de værste håber jeg.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
For New York this was a pretty good size room with 2 queen beds.
Placeringen midtown perfekt, roligt sted, rent og nydeligt værelse, udsigt til Impire State Building og Chryslerbygningen om aftenen Værelset tilo 3 personer var mindre end forventet
Godt moderne hotel, centralt placeret. Det måtte godt have væet lidt billigere :-)
rimelig centralt beliggende.... i forhold til prisen - dårlig hotel...småt
Fint ophold Vi fik byttet et værelse - det sidste værelse var fint - det første var røgfuldt og meget lille
Centralt beliggende forholdsvis nyt hotel, med udmærkede værelser. Personalet var venligt og imødekommende. Der manglede et køleskab på værelset.
Room location was poor and extremely noisy. Staff was unwilling to accommodate change.
The room was comfortable and the location was great.
Very nice continental breakfast Hotel staff checked bags for late pickup All staff members were extemly cordial Everything met expectations
Staff friendliness, double beds, breakfast, price Room while clean could be fresher smelling but I am being really picky here
Breakfast inclusive Rooms were pretty clean and better looking than other nyc hotels. Lack of breakfast variety. - always sausage and eggs At night, regulat coffee is very bland and they put less coffee. Very low quality of coffee at night
One of the staff tried to enter my room in the middle of the night. Said they mistook my room for housekeeping?! By myself so it was very scary
Outdoor seating for breakfast and relaxation. Great baggage storage after you check out while you see the City and no charge!
All holiday inn are the same and keep to the standard. Great place to stay and great value Nothing to do with the hotel,but that week was a bomb on 23rd Street. Kind of scary but the NYPD done everything to secure the area. At one time 29th Street was blocked but they made sure that I made my flight home.
Rooms were big for the price point and location, very comfortable and accommodating! Will definitely stay there again when going down for any event at the Garden - not even a 2 minute walk! :)
Location, decent sized room, clean There were pipes banging in the walls (or else construction elsewhere in the hotel) all night which kept us awake until 2:30am when we gave up and called and asked to switch rooms. To their credit, they moved us immediately and the new room was quieter.
We liked the convenience of the area. Easy to check in and out Complimentary breakfast was really good.. a lot of options. Staff was friendly Place was comfortable. All in all it was a good stay! I'd recommend. For the price we paid.. the room was very small... however, I expected this being as we were in a city. Sometimes it's just hard to grasp that.
Everything was clean, orderly. had a tv remote that went out... maintenance was dispatched in minutes, and immediately fixed the problem. also, enjoyed the fact that there was no night-time construction going on!
Look of the rooms very nicely decorated Pricing was bit high for the size of the room but still had a great overall experience it was a comfortable stay
Front desk staff were professional and friendly Restaurant staff inside the Hotel had terrible customer service.
Great location, great price for the day we stayed, room was clean and a nice size for NYC. When checking in they indicated that the water would be turned off at 9am the following morning for emergency repairs. So much for taking the say off and sleeping in. Well, apparently it was only the hot water, which we learned about after getting to the room and reading the note that was slipped under the door. When we got to front desk in the morning, they asked how our stay was and I said it was good. They asked - why only good - so I explained the water situation (it was about 10:30am). They indicated that they hadn't even started the project yet. We went from all water off from 9am-9pm, to only the hot water, to - well the hot water will be turned off - whenever. I'm sure there's a better way.
I was very happy with the nearness of the hotel to Penn Station. It was a beautiful hotel, which appeared to have been recently renovated. I would definitely stay there again. Nothing
This hotel was so amazing, I didn't expect much for the price but everything was spotless. The staff was amazing, they came up to our room 2 times a day to bring ice and they were super fast. King bed was very comfy and the hotel was within walking distance from Times Square but if ur visiting New York get a subway card and get everywhere for like 20 min at most. Perfect stay no complaints.
Room was great. Juice Bar in the lobby was awesome. PH Bar is the best view in the city. Swimming pool. Ambiance. My bathroom sink was plugged up. Houskeeping doesn't seem to be perceptive or ready to take action when they see something like this or I would not have encountered it. Also, I needed to print a boarding pass and their solution was for me to email them instead of having a computer where I could print my boarding pass. I was annoyed by that.
Great Nightlife scene. Lovely juice cafe in front. Concierge helped book dinner reservations. Banging doors in the hallway, early housekeeping service. Slow elevators at night when club was using all of them.
Location was good. We got to the pool at 10am and put our names down to be told it was a 3 hour wait.
The room was quirky and modern It was underneath a nightclub and so all night the music thumped through the ceiling.
Great location, lobby decor is very cool and onpoint. The rooms, though small, were very well done and loved the huge shower. Service was just awful. First day shower curtain filthy, sink didn't drain. Second day, shower curtain fixed, sink still not working. Third day, room never made up Fourth day, asked for ice (there are no ice machines at all), never arrived. Constant - the hallways always smell like food, because the facility is so well insulated that any room service smells will linger forever, and yes it really does. Forget about sleeping. There's a DJ that spins until 4am. My room was on the 10th floor. You could hear it reverberating through the courtyard. There was not much to do about that. Only two elevators for the rooms - so you'll wait for a while to go up or down. Oddly too, you need to use your key in the elevators in *both* directions, and the key swipe hardly worked. The weekends were a joke. Bar/Bat Mitzvah's, parites, the rooftop bar.is a huge draw and all kinds of trendy beautiful people. But that meant that the elevators were packed with party goers, drinks spilled, lots of ruckus that the scene brings with it. Hey it 's fun once in a while but at Dream Hotel it never stopped. Will not stay there again. I hope you know what you're getting in to when booking there.
Good location, restaurant, bar, and pool were all lovely. Well-kept hotel. Rooms are tiny, and the staff was very inattentive. I asked three times (including reaching out once before my stay) about booking an activity and each time the concierge or staff told me someone would get back to me. Each time, no one ever got back to me. Finally we ended up missing out on the activity we wanted to do because of the staff's lack of attention.
The staff was AMAZING so cooperative and helpful with any little request!!! A+ The rooms are small and when you book you have to be very careful if want two double beds, the wording makes you think you are getting two beds and its is one. Three of our group independently made that same mistake.
Nice staff and chill lobby. Very small rooms and a soft bed.
It was convenient to where I was working and thew staff was awesome. The room was dirty, uncomfortable, and just not worth the rate. I wouldn't stay there again.
Great ambience. Great staff. Great food. Great location.
God service, god morgenmad og dejlige værelser Nej
Super venligt og imødekommende personale. Glimrende beliggenhed. Rent og pænt. Fin morgenmad. Fri kaffe døgnet rundt.
New York er en dyr by at bo i, men her får du god beliggenhed og god N.Y. standard for pengene. Godt med fri kaffe/the og fri internetadgang en safeboks på værelset og et køleskab ville være herligt
Central placering på Manhattan. Roligt kvarter.Venligt personale. Kaffe og the til rådighed hele døgnet. Værelse og morgenmad ok i forhold til pris.
Staff was excellent. Bar was golden after we got to the hotel from both exploring and enyoing the city. Concierge was great! Plenty of places around to eat including the hotel. Nice view with a glimpse of the Empire from our room. Rooms were clean, a little cramped, but its NYC. The staff (maids) tends to be forgetful about simple items like toilet paper or anything to stir coffee with! Location its a mix, depending on the line needed. Sometimes we went to 34th ST in order to get some other line.
Great location! We were a short walk to a metro station, Highline and empire state building. Great food options nearby. Room was clean, although small. Kids had a great time. And they loved getting a cookie everyday! We also had a view of the one world trade center. There wasn't a fridge, which would have been helpful, but the room was small, so I can see how they couldn't fit it in.
Close to everything walking, they staff was great very informative about the area, and very helpful with everything I needed. Would definitely stay there on my next trip to NYC!!
Bed was comfy Location was great Room service was good and quick Too much noise on my floor/too many kids Bathroom smelled like a wet rag Elevators took a long time
I enjoyed my stay there, I liked receiving a cookie upon arrival. It was supposed to be a king size room, but was just a queen size bed.
Everything was great
Located on a quiet side street but still within walking distance to many attractions. Plenty of subway stops within a block or two that will take you to any destination you want. Staff was super friendly and inviting. Bed was comfortable and bathroom was clean. Close to Megabus drop-off location. Room was bigger than I thought it would be given the location. There was an iron and hairdryer in the room, but no mini fridge (which wasn't necessary for our short stay). There are some things out of the control of the hotel; construction around the area and trash left in the street for city pickup didn't make walking for the most pleasant walking experience. There were coffee stains on the nightstand lampshade and the carpet could use a good cleaning or replacement. Not sure what the parking situation is as we took the bus.
Very clean and comfortable. Awesome views with our room. The staff was amazing and very accommodating. Great, great place!
I didn't like the service. I didn't get the room I reserved. This hotel is horrible and I wouldn't recommend it to anyone.
Location was convenient. The hotel was very VERY dirty. The bathroom was left extremely dirty and moldy and the employees were unprofessional
The staff was very friendly. I arrived several hours before check in and was allowed to drop my bags off. Room was clean and the bed was comfortable. Lobby was unusually small. Hotel only had two elevator shafts for 25+ floors and at one point both of them were broken.
Staff was excellent, nice, hospitable. The room is small and mediocre-looking. Definitely not worth $400/night or more.
Location Even the coffee wasn't free
Very friendly staff took care of all requests. Very helpful and provided lots of suggestions for places to visit and restaurants to eat at. Gentleman taking care of valet was extremely helpful and polite. Will be back next time. The street the hotel is on is a little dark and looming. Felt safe the whole time (police station across the street) but street is not as bright and shiny as the rest of downtown. Hotel is bright and nice.
I checked in early through Kayak's e-mail and was surprised that not only was our room ready early, but they had a pack-n' play crib set up for my little one complete with baby soap, lotion, bath toy, night light and even an outlet protector! It was a nice touch and showed that they were on top of our reservation. They put us on the top floor in a large wheel-chair accessible suite, definitely the most space I've ever had in a new York city hotel for this price! no breakfast included, but they do have a breakfast café open downstairs in the morning. It is centrally located to other breakfast options.
Great location, clean, very nice and helpful staff. Overall it far exceeded my expectations.
fremragende service og godt beliggende
Personalets service og hjælp. Rengøringen foregik fint og ubemærket.God hjælp til opbevaring af kufferter efter udtjekning. Godt med safetyboks og køkken. God hjælp til bestilling af transport til lufthavn. Nej
Værelserne var meget rene, roomservice er god, der bliver skiftet håndklæder og sengetøj hver dag. Der kommer meget gadelarm igennem vinduerne der hvor aircondition-maskinerne sidder. Hotellet har prøvet at afskærme det, men hjælper ikke så meget. Ved ikke om det skal forbedres, for det er jo New York City man er i, og en del af charmen ved denne by er jo at der er liv omkring dig hele tiden :) Dog manglede der et sted hvor man kunne sidde og spise sammen, nu hvor der var et lille køkken..
Beliggenheden er super god, der er virkelig mange lækre spise og shoppingmuligheder i nær området. At der er flere værelser med flere senge. Vi var to venner som skulle bo sammen i 8 dage, og sengen var ikke rigtigt stor nok til to venner, så jeg sov på luftmadras i 8 dage!
Modern clean friendly served full breakfast No
Proximity to Madison Square Garden (it wasn't even a block). Rooftop deck, walking distance to the empire state. The room was spacious and clean. I appreciated the Pantene products in the bathroom.
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This guest did not leave comments about this hotel.
great location and friendly staff breakfast too overcrowded and hours are not convenient to traveling with teens and small children
Location was great. No.
Very clean. Close to everything. Reasonable price. Very small. No real view.
Amazing location! Literally across the street from Penn Station; only blocks from both the Javitz Center and Theatre District. The view across the south end of the island was breathtaking. My only complaint was lack to storage space for clothes/suitcases.
great customer service- front desk folks were great!! really bad breakfast- the powdered eggs were some of the worst I have had. Also, folks were reusing dirty plate, I acually forced a girl in line to get a new plate (so not sanitary!!), so they need signs up to remind folks to get a clean plate each trip!
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Hot breakfeast was free and fantastic for free breakfeast Lots of construction near by
No elevators and the super friendly staff made it feel so cozy. Not to mention the great garden patio and uncanny amount of quietness you get at night. Pretty amazing and 100% where I'll be staying every time I visit NYC
The service, the place itself, clean, feels like home...
The location was fabulous - we walked every day to Chelsea Market and the High Line. Great restaurants in the neighborhood. Friendly staff and it was nice to sit on the rooftop at night with a glass of wine and some snacks from the corner gourmet grocery.Shared baths were clean and always accessible. The fellow travelers were also interesting! Great simple breakfast made it easier to start the day. There are 3 flights of stairs and our room was on the third floor which was inconvenient but we lived with it. The standard room had a queen bed but the bed was wall to wall so we had to roll over to get to the other side of the bed.