Bathroom design is too crampy, no place to put extra toiletries. there was no refrigerator in my room.
Location to major tourist attractions a huge plus! The 9/11 memorial and Statue of Liberty close by. Access to the subway is also walking distance. The room was small. The bathroom was even smaller. Could barely close the door once you step in. The elevator took forever to get to my floor. Over 10+ minutes. When the elevator doors finally opened, it's packed with people. I had to go down 13 flights of stairs with luggages! Not happy at all!
The location was prime. Especially if you're staying in the area for buisness. View was amazing. Staff was VERY friendly. Left some medication in my room after check out and they let me back into the room to grab it. The staff could work on giving better directions, but they were friendly and eager to help. Everything was clean and new. Also was nice cherry on top to be able to stay you've stayed at the tallest Holiday Inn in the world. Bar area was nice and bartender was friendly and offered us a free drink. Would certainly recommend this hotel if you're staying in the Financial District of Manhattan. The room was small. The king size bed took up about half the room, but we were only staying a night so we didn't mind. Also, the parking was a few blocks away, not well marked and a bit pricey (it is NYC after all). It was a bit of a hike to get to Central Park, Times Square etc. but the Statue of Liberty and 9/11 memorial/Freedom Tower are a short walk. No need for a cab or subway.
Location is the best thing about this hotel. Hotel was very clean. Rooms are too overcrowded. Can barely walk around my room. Very small rooms make me feel very clostophobic. Workers misinformed me about parking and had to pay full price for parking instead of getting discounted rate.
We arrived very early New York morning The hotel gave us a beautiful and very soon we got our room. Very nice hotel, our room too. Very comfortable, new and inviting. We were assisted by representatives of all that we had to receipt and received excellent service and answers to all our questions. We would be happy to stay at the hotel, even when we get next time.
Staff was very friendly and helpful.
The toilet did not work and the desk sent someone up from engineering within 10 minutes.
I enjoyed the modern room style and the view of the city.
Convenient and clean. The rooms were a bit smaller than What I was use to.....but comfortable bed
The location was great! Everything was at walking distance! The check out too early!
Very nice stay. Almost my dream hotel room. The vendor machine at 10th floor doesn't work.
the bathroom flooded every time i showered
Awesome staff. Great having a full kitchen, saved a lot of money in NY. The charge to park/store my car for three nights/four days was about the same or less than one roundtrip Amtrak ticket from Boston (where I live). Very nit-picky here: the pillows were flat -- the feathery kind that flattens as soon as you put your head on it. Also, TV channels kind of stink if traveling with kids, no learning, just NICK, TOON, and ABC Family. BUT good tv, can plug in devices.
Location Bed sheets were not cleaned prior to my arrival, and I found out the next day that they do not clean sheets unless you ask. This is TOTALLY unacceptable for ANY hotel, much less one that you rate as 4 stars. Breakfast eggs and sausage were tasteless.
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Great location, near tons of subway stops. Away from the hustle and bustle of midtown.
I loved this hotel. It was perfect! The staff was super accommodating and friendly. The room was clean and quiet. Good mix of couples, and families with older children. For the location and price, I could not have stayed a better place.
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Good value No
The hotel staff overall was fantastic. The breakfast staff was absolutely outstanding, so pleasant, attentive and professional!! Kudos! N/a
The bed is very comfortable, and the shower is excellent. Can't think of anything.
friendly and helpful staff no vent in the bathroom.
Comfortable bed, nice breakfast. 10 minute wait for an elevator
Great Location. No.
Hotellet ligger lige ved siden af Ground Zero med udsigt dertil! Prisen var ok (men det er nok pga at hotellet er under opførelse) den stiger nok når det er færdigt! Hotellet var under opførelse! Så der var ikke helt styr på køkkenet endnu! Men det kommer jo selvfølgelig med tiden!
God placering på lower Manhatten. Ingen støjgener fra byggeriet ved ground zero Hotellet er endnu ikke færdigt og som følge deraf vist heller ikke alle elavatorerne. Dette gav en del ventetid især omkring morgenmads situationen da alle gæster skulle til 2. sal på samme tid og tilbage igen kort efter da morgenmaden skulle indtages på værelset grundet de meget begrænsede siddepladser ved buffeten.
Beliggenhed lige ved Ground Zero. Vi var der tilfældigvis den 11 sept. og oplevede cerimonierne på nærmeste hold. Det var rørende. Der er udmærket plads i den suite vi havde lejet og der var ekstra lille værelse med tv til vores teenager. Godt med håndklæder og badeartikler. Der er køkkenfaciliteter, men der var 4 flade tallerkner og 2 kopper og det var det. Ingen bestik, det måtte vi bede om og fik det dagen efter. Der manglede papir på badeværelset.
Super beliggenhed, med god service og fint morgenbord til prisen. Lidt større udbud af tv-kanaler. Lidt støj fra byggepladsen.
Venligt personale. Værelset var ikke rengjort da vi kom sidst på dagen - sengetøjet var beskidt.
godt lydisoleret, da der jo er en del støj lige pt. pga. byggeriet. dejlig beligenhed, skøn udsigt.
Fantastisk beliggenhed. Super serviceminded personale. Flotte, veludstyrede, rene værelser med imponerende indretning. Deres tagterrasse ved restauranten har en enestående udsigt over vandet og Ground Zero. Nej. Det eneste der måske kunne være til gene for nogle er, at det ligger lige op af Ground Zero, hvor de bygger, så der er lidt støj - men på den anden side. Dette er NYC!!
Not much You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.
awesome location, convenient restaurant downstairs, and a great staff. i didn't like my corner room. It was very hard to get into. Also the tv would stop working every 15 minutes and took a while to fix everytime. Then the thermostat would reset itself to 72 every couple of hours
Considering it was the marathon weekend we were able to get a room here. Very clean. Beds were small and not that comfortable. But for NYC it was bigger than I have seen
Everyone was helpful, and gave great suggesstions. The room was large enough for the 4 of us, not always the case in NYC, clean and comfortable. We were very happy with the location and the BLT restaurant was very good.
Was easy to get there, since it was a weekend we parked on the street without a problem and as we marked in the preferences we wanted a room with a view they gave us a a room looking at the Hudson River.
Kun 300 m til subway. Stille område aften/nat. Flere små spisesteder lige omkring. Rigtig hyggelig hotelbar med musik og god stemning at komme hjem til om aftenen.
velordnet - rent - venlig personale - professionelt ingen mulighed for at få en elkoger på værelset - i engelsk stil
Super-godt - god service på alle måder. Fed stil, god restaurant og bar, som var meget velbesøgt, god lobby. Kan ikke finde på nogen!
Great experience Pillows could have been fluffier
The room was great, mosre like a small apartment. Unloading and loading by car was inconvenient.
The Building, 70 Pine, is absolutely gorgeous! The rooms are brand new -- and are more like a little apartment than a typical hotel room. The staff exceeded all expectations.
room was great
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Size of room, beautiful lobby Check out process too slow, no live broadcast or cable/satellite TV
Very very clean! It was awesome having a full kitchen too. Bed was huge and comfy. The water pressure in the shower was AMAZING for NYC and really great for a hotel too! Location near subway was great. Wifi was pretty spotty and I needed it for work so that was an issue. Also- parking in the area is $$$$$$$. There's no real spot that is close by to unload luggage.
Spacious rooms with all necessary amenities in a suite. Yes, there was only one items. The cleaning staff is too harsh with their cleaning products. The white bed sheets were indeed white but they had a heavy smell of bleach. In the 2 rooms I stayed this was the case. Bad for the environment & humans sleeping.
This guest did not leave comments about this hotel.
Soap Feels like walking thru a discoteque during daytime, sad vibe.
Only the beds. Small bathroom. Small room. Low beds. Small TV. No proper lobby. Had reserved and paid for a King size bed but upon checkin was told there only two full sized beds left. Almost no apology. No trying to make up for it with a credit or free movie etc. Very matter of fact. Wasn't expecting that from W brand.
Nothing ,,,tuelly nothing in this hotel ,,,,its dirty ,old , not well located im sorry nothing i liked I had bed bugs at W downtown , i had to go to the doctor , i was red hittchy and full of spots . When i complaigned to the manager he told me i was wrong they have no bed buggs , they did a pedt control . So my doctor asked for a biopsy that came positive . Shame and they did not want to refund my 3 night this place is terrible , and i had a terrible stay .
Nice bathrooms. Room small but adequate.
Has a nice boutique-ish vibe. Good music on the 5th floor lobby. Great location. Excellent staff. The rooms were large, clean and quite modern. No on-premise restaurant but not a biggie - plenty of good restaurants around.
Freebies in room, beautiful bathroom, comfy bed, great location I assume our room was above the restaurant so it smelled like the kitchen during open hours, could use a thorough cleaning in the rooms.
Stayed at the Andaz for one night bc of the location and price. It far exceeded our expectations - the room was immaculate, roomy and nicely decorated. We also felt like we had more amenities than other hotels for the price and the staff was great. Would go back in a heartbeat!
The bathroom is gorgeous, huge free standing shower and elegant tub. I loved the power blackout shades. Staff went the extra mile every time we asked. AC was out and it was just too hot. Finally they supplied fans.
The staff is what made this hotel-- friendly, knowledgeable and helpful. Sadly some rare traits these days at hotels. Also, loved the simplicity and elegance of the rooms and whole hotel. Would definitely return. Towels smelled a like chemicals
Nice spacious rooms, very very nice staff, very small dog friendly, very well maintained all around. Also great location to stay in nyc because it's close to the metro/buses and at night there isn't so much noise as compared to midtown or uptown. Since we went in winter there was only heat available in the room. So to cool the room I had to open a window. These windows are quite massive and if I were a drunk person or not in the right state of mind, I have no doubt someone could fall to their death. I think this is a definite safety issue the hotel should really look into. At the very least maybe put in stoppers that only allow one to crack the window and not fully open.
Huge bathroom...nice location and very pleasant staff...enjoyed our stay immensely.
Through Kayak we were fortunate to get a good deal on the price of the Andaz. It is a beautiful hotel in a good location. While it is quite south of most of the activity in Manhattan, it's an easy subway ride to the activities north of the hotel.
The bathroom was so new and the huge shower with the glass doors was pretty cool. pretty much all the furniture looked like it was purchased from Ikea. I'm over the "modern" aka cheap ikea look in hotels.
The staff was exceptionally helpful and nice-- I booked a room as a birthday surprise, but before I booked I wanted to see the room in person to make sure it looked as good as the pictures. I stopped by the hotel and asked a person at the front if I could go up to just see a room, and he said it was no problem and let me have a look. A lot of the pictures on this website are of the King Deluxe room, but the King Standard room still looked really nice (just a little smaller). After I booked the room, I went to check-in and told the person at the front that it was a birthday present. As a favor, she said that she would upgrade me for free, since it was for a birthday! I thought that was an extremely nice thing to do, since they had unfilled Deluxe rooms anyways. That was awesome and I really appreciated it, got to stay in the huge Deluxe room for a really cheap price! Would have been nice if we were able to make dinner reservations at Bar Seven Five, but you are only able to make breakfast/lunch reservations at Wall & Water.
My clean, spacious room was a "large King" that I had been upgraded into. It felt more like a studio apartment than a hotel room. I loved the free mini bar and couldn't get over how friendly and helpful the staff was. The Andaz Hotel staff has nailed charming professionalism. I tried to watch a bit of TV one night and the cable was cutting in and out. Also, I had to request more snacks and beverages vs an automatic replenishment.
We had a wonderful stay at Andaz Wall Street. The rooms were modern and clean. The staff were very friendly. The subway stop is a very convieneint walk away. Wall street was not a very convenient for us.
Ok ok ok ok okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
The staff of this hotel was great. The bed was comfortable. It was clean. The room was loud. Even at a high floor I could hear everything that happened outside my door or next door. Also things in the room showed wear: broken outlets and cracked tiles. The first floor entrance is confusing and gross--it smelled like damp and mold. The a/c/heater was so loud I just turned it off at night because it would wake me up.
nice staff...comfortable bed...efficient room smokers hanging outside.....person vacuuming entry obviously would be doing something else
Close to the r line Elevator took very long, would have to wait a long time
Subway was right outside the door, a lot of food places and shops near by! Not busy and in a quiet street!
I was trying to clarify why they billed me the hotel twice. Took me hours waiting on the line being redirected from one person to another ending up with the most unfriendly, not listening person ever. Very dissatisfying!
Friendly staff. Nothing to complain. Good location and easy access to go anywhere. The water running in the bathroom when i shower, the water pressure was to strong when i was washing my hands that every time i had to clean around me the water splashing and the towels where not clean. It shounds ridiculous but it's really. I don't complain just to be a pain in the a.. but to help them fix those problems.
very polite staff great location close to a few subway lines (0.1 miles from R line) pharmacy right next to the hotel a lot of places for shopping and fast food restaurants if you occasionally need some extra clothes(e.g. elegant short) - you have TJMaxx in 5 minutes walking distance 3 elevators for 44 floors building are not enough (busy all the time) I had tiny ants on the floor in my bathroom.. other people probably will not even notice that..
The staff were friendly. Elevators could take up to four minutes to arrive at your floor.
Location and price were great. Room was clean, well-appointed and functional albeit small. Elevators. 3 elevators for 44 floors is simply insufficient. I had to wait for elevators every time I went down. At check out time it took me over 15 minutes and 4 missed elevators to get downstairs. I would've walked but for my 3 large bags. I can only imagine how long the waits are when one of the elevators goes down or the hotel is particularly busy.
Good shower, water pressure and area Bathroom a bit tight Air conditioner was noisy
Good service. Frenly staff .good value Elevators slow.
Very clean and comfortable, had a corner room which gave great views and light. shower was clean and big. bar attached to hotel was open late for a sunday and was a great place to end the night. Very close to south street seaport which has tons of bars and restaurants. small, but expected due to it being in NYC. Not the easiest area to navigate but quiet area much better then staying in midtown.
Got a room last minute. Great deal in price. The room was small but perfect for just me and my boyfriend when we just needed a place to crash for the night. Clean rooms and good service. Check out at noon was a plus. Would come back.
Friendly staff Good location Clean NO PARKING BREAKFAST WASNT SO GOOD ROOMS WERE EXTREMELY SMALL NOISEY PEOPLE IN THE HALL (staff)
great location if you have business downtown; clean rooms; adequate workout facility; fantastic front desk service and staff very very small rooms even by NYC standards, but functional for a solo.