Concierge/Traveldesk var akt for farvet af deres egne samarbjedspartnere, så man var ikke neutral der der skulle vejledes om hvordan man fandt eller transport etc. ikke særlig hensigtsmæssigt og skjult agenda var ret åbenlys..
Sengelinned blev skiftet hver dag. Meget nedslidt og værelset var ikke særlig rent da vi ankom. Tror der er pænere værelser på hotellet, men vores hørte absolut til et af de værste håber jeg.
Vi fik ikke det værelse jeg havde bestilt. Jeg fik et rygerværelse og blev derefter flyttet til et værelse med 2 senge i stedet for det første og der var ikke mulighed for at få et andet værelse pga manglende tomme værelser.
Rigtig god placering, rimelig pris, dejligt stort, god rengøring Lidt surt personale ved skranke (men resten af personalet var venlige), udsigten fra værelset
Fint hotel men gammel og slidt værelse (især badeværelse). Meget lydt. Bestemt en opgradering af badeværelse til til 4 stjernet hotel. Jeg ved ikke hvad man kan gøre ved at der er så lydt fra nabo værelse
Hotellet ligger centralt og nemt at komme til fra lufthavnen. Subway, Macy´s samt shopping lige rundt om hjørnet. Alt i gåafstand.
Central beliggenhed, - ideelt når man både skal up-, mid- og downtown. Fik lov til at vente 2 timer med at tjekke ud uden beregning (hotellet var dog heller ikke overbooket). Et par af fitness maskinerne er nedslidte (cyklerne).
Vi føler os mildest talt røvrent! Vi får lovet et værelse der er I nærheden af $3500, til den halve pris. Værelset er efter vores mening ikke engang den halve pris værd. Sengen var for lille til to personer, og der var kun ét lagen, til os begge. Et lagen, når vi ankommer I starten af marts og temperaturen er nær frysepunktet. Da vi tændte for varmen lugtede der af prut I hele værelset, så vi dødfrøs I 7 dage! Inden vi ankom skrev jeg til dem at jeg skulle opereres I ny og spurgte pænt om vi kunne få et godt værelse så vi befandt os godt under noget, der skulle blive en ret hård uge. De lovede os et stort værelse, men da vi ankom så vi på brandplanen, at vi havde fået det mindste værelse på hele hotellet. Så de holdt ikke hvad de lovede.
hotellet ligger meget centralt, personalet er meget hjælpsomme dejligt med både diner og restauent i forbindelse med hotellet bruseren var rigtig dårlig rengøringen kom lidt for tidligt
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Everything was perfect
The staff was very helpful and very friendly!
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
The best service and kindness help from the front desk lady impressed me , as the door keys were not working she took us to our room personally,
I have stayed at the Tryp several times (perhaps 8-10x) over the past few years. Overall, the room size is good, price is good, nice little bar downstairs. Decent accommodations for the money. The staff was so horrible this time around. Just overall not accommodating. There was no hot water on the coldest day of the year. My husband took a freezing cold shower and the just put their hands up like oh well!
LOVED the place. By far the best value in the city! the room was perfect for our family! The bar and lounge in the lobby ROCKED! Roman, the bartender was great! The entire staff was super friendly! 5 STARS !!
Close to subway stop A lot of noise in room hardwood floors and thin walls, makes for a noisy experience especially with the exit doors being slammed by housekeeping all day. Could hear full conversations in the rooms from neighbors
I like the new trend of wood floors, as used here. Seems cleaner. The rooms are very attractive, but less functional than others. The beds are very comfortable. There are lots of places to plug in devices (regular outlets and USB) in several places. Elevators are plentiful and efficient. Loved having a Keurig coffeemaker. I interacted little with staff, but all I encountered in the hallways were friendly. A little off the beaten track, which is good in the city. And right next to a police precinct, which made me feel extra safe. There was no drawer-storage in my room (the closet is elevated, so you can put things on the floor of that, plus belowe the closet are two cubbies - one with the iron/board and one with a safe, but not really convenient for clothing). There was no countertop space in the bathroom for cosmetics, etc. No minibar, which is a sign of 4* and up, to me. And all that is provided are paper coffee cups. Some people may like that they may be cleaner, but I like glass glasses, and ceramic cups. Since I brought a bottle of wine, I asked in the bar if I could have a wine glass to take to my room and the bartender said he wasn't allowed to give one to me. I had a problem turning my TV off with the remote (it would just come back on) and a late night call to the front desk was no help ("Just turn the volume all the way down.") I eventually found a power button on the TV, but the desk clerk should have suggested that. At check-in, the clerk was not unfriendly, but when he handed me my keycard, he didn't really explain anything about the facility (breakfast, etc.) like people usually do.
Front desk was wonderful, just things beyond their control occurred. Shower in our room squirted from wall even after repair man tried to fix, had to change rooms, delay in getting extra towels from housekeeping--the biggest and most noticeable is the cleaning staff does not know how to properly clean a room, wood floors not swept in rooms and the space between glass showers and sink have never been cleaned--whole bars of used soap, hair ties, wrappers and etc in the space-- just totally gross-- room 306!! They really need a lesson in how to clean a room!!!
The location is awesome! The cleanliness and comfort of the room fit my needs well Front staff in evening is less than eager to communicate about the room availability and rates. I reserved the room via Kayak and the concept seemed foreign to the staff.
I didnt like anything about it. I reserve a room with 2 Queen Size bed when we get there it wasn't reserve for us awful experience the man in the front desk he suggest his going to look for another hotel but we were so tired we just need to relax.
The hotel has a lot of things going for it, judging by our recent visit. The property is very clean, the location close to Times Square and Hell's Kitchen is convenient, and there is a subway stop on the same block. The room was very spacious and comfortable. All in all, it was a great stay. The only thing to point out is if you're a light sleeper, earplugs may be needed. We were on the ninth floor but could still hear cars blowing their horns and there is a police station next door, so sirens can frequently be heard.
Great value! We had an enjoyable weekend visit to NYC with a group of friends. We stayed in a Premium Room with 2 Queen beds, and a pull-out sofa. It also had a mini-fridge and wet bar area. The room was huge, clean, and very comfortable with tons of windows. The location of the hotel was convenient to our weekend plans at MSG. Hotel lobby staff was friendly and helpful with restaurant recommendations. I would definitely stay at this hotel again, and would certainly recommend it to friends.
Good location Tiny room, too small for 4 people, could not open luggage. No coffee or water in lobby. Unfriendly front desk staff. Promised to move us on second night but never followed through.
close to penn station I stayed for 4 nights. very loud and i'm talking about car trucks passing by it's people banging on trash cans and construction. The hotel is next door to a police station. room are good size but decor is modern cheap looking with dispensers for shampoo and body wash glued in the shower. I would not stay there again.
Bed was very comfortable and staff was very courteous. The room had a modern updated bathroom. The room was very small.
Great service and nice rooms Nothing
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Items of our luggage were stolen
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Clean rooms, Small rooms
Perfekt beliggenhed og nogle gode store senge og pænt toilet. Intet vindue, så der kunne ikke luftes ud og morgenmaden var ikke speciel god.
Meget god rengøring af værelse og badeværelse. Rene håndklæder hver dag og rent badeforhæng midt på ugen. God og mættende morgenmad.Meget centralt beliggende i forhold til turistatraktioner og kun ca. 50 meter til subway. Dejligt med safe på værelset og fri kaffe i hallen. I perioder lidt trange forhold i morgenmadsrestaurenten.Nogle af personerne i receptionen kunne være mere imødekommende med et smil eller et Hallo. Andre var mere serviceminded.
Bedre beliggenhed findes ikke til prisen. Oven i blev vi kvit og frit opgraderet fra quuen til kingsize værelse
OK Hotel. Fantastisk placering og service som forventet. Kun en enkelt receptionist som var uvenlig.
Positivt: Beliggenhed, beliggenhed og beliggenhed... Negativt: Lidt nusset og gammelt. Men, ok service + personale.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
The staff at the front desk was very friendly.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Mo the bartender and Grace at the front desk went above and beyond to make my stay pleasant.
Really a nice, modern hotel in a convenient location with friendly staff.
Nothing Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it
Friendly staff and comfort of the bed! Tax additions to bill
The restaurant was nice, good food The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Nice modern rooms. Great location. Food carts one block away at Greely Sq.
Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.
Great hotel. Friendly staff. Great location. I gave this hotel an "okay" because of what seemed to be chaos in the kitchen. I would order an item, the friendly person on the other end would say ok. But...wait for it...each time I ordered and confirmed my food items, I received a call back telling me they are out of at least one of what I'd ordered.
The bed was so comfortable! The location was very central. No business center and no pool.
Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
God belligenhet, venligt og imødekommende personale. Godt overordnet indtryk. Resturant ikke åpnet endnu. På hjemmesiden stod der iike noget om det.
The Strand er et godt hotel og personalet er ikke den type der står med hånden fremme hele tiden for at få en dollar. Som man kan opleve andre steder. Alt er faktisk godt skal vi sige noget dårligt om dem. Ja så kunne der godt være mere frugt til morgenmaden.
Alt var godt Nej
OK hotel, god service og værelserne var fine. Vi havde morgenmad med i værelsesprisen, men kombinationen af hvad det var og at den skulle indtages i et ikke videre hyggeligt etablissement i hotellets kælder hvor airconditionen kørte for fuld skrue, betød at vi spiste morgenmad andre steder.
Personalet er, altid smilende og imødekommende og meget hjæpsomme. Værelserne er fine og regøringen er rigtig god. Morgenbuffeten er god.
fremragende service og godt beliggende
Værelserne var meget rene, roomservice er god, der bliver skiftet håndklæder og sengetøj hver dag. Der kommer meget gadelarm igennem vinduerne der hvor aircondition-maskinerne sidder. Hotellet har prøvet at afskærme det, men hjælper ikke så meget. Ved ikke om det skal forbedres, for det er jo New York City man er i, og en del af charmen ved denne by er jo at der er liv omkring dig hele tiden :) Dog manglede der et sted hvor man kunne sidde og spise sammen, nu hvor der var et lille køkken..
Personalets service og hjælp. Rengøringen foregik fint og ubemærket.God hjælp til opbevaring af kufferter efter udtjekning. Godt med safetyboks og køkken. God hjælp til bestilling af transport til lufthavn. Nej
Centralt beliggende, billigt hotel i den lavere mellemklasse. Bedre varmeanlæg med termostat og bedre isolering. Det eksisterende varmeanlæg var en gammeldags radiator, der enten kunne være mere eller mindre åben. Det var lidt svært at finde en indstilling, der passede til det kolde decembervejr.
serviceminded personale, der var hjælpsomme fra start til slut. Beliggenhed ved Korea Way og mange gode sushirestauranter samt inden for 5 minutters gang til Penn Station og Macy's. Ekstremt godt tilbud efter New Yorker forhold (1500 $ for 3 personer i 7 nætter) Sengene var for små, at skulle dele en dobbeltseng på 120 cm med en god ven var en udfordring
Det var en meget stor fornøjelse at bo på Herald Sqare Hotel. Venligt og imødekommende personale. Unik beliggenhed og rigtig god pris. Kan varmt anbefales.
Godt til prisen.
Vi (mor + 2 sønner) nød godt af hotellets centrale beliggenhed (mellem Broadway og 5th Av - 300m fra Madison Square Garden). Perfekt egnet hvis man alligevel skal bruge hele dagen i NY og så bare sove på hotellet, som er rent og pænt! Alt i alt en rigtig god oplevelse for pengene!