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Vi føler os mildest talt røvrent! Vi får lovet et værelse der er I nærheden af $3500, til den halve pris. Værelset er efter vores mening ikke engang den halve pris værd. Sengen var for lille til to personer, og der var kun ét lagen, til os begge. Et lagen, når vi ankommer I starten af marts og temperaturen er nær frysepunktet. Da vi tændte for varmen lugtede der af prut I hele værelset, så vi dødfrøs I 7 dage! Inden vi ankom skrev jeg til dem at jeg skulle opereres I ny og spurgte pænt om vi kunne få et godt værelse så vi befandt os godt under noget, der skulle blive en ret hård uge. De lovede os et stort værelse, men da vi ankom så vi på brandplanen, at vi havde fået det mindste værelse på hele hotellet. Så de holdt ikke hvad de lovede.
hotellet ligger meget centralt, personalet er meget hjælpsomme dejligt med både diner og restauent i forbindelse med hotellet bruseren var rigtig dårlig rengøringen kom lidt for tidligt
Central beliggenhed, - ideelt når man både skal up-, mid- og downtown. Fik lov til at vente 2 timer med at tjekke ud uden beregning (hotellet var dog heller ikke overbooket). Et par af fitness maskinerne er nedslidte (cyklerne).
Fint hotel men gammel og slidt værelse (især badeværelse). Meget lydt. Bestemt en opgradering af badeværelse til til 4 stjernet hotel. Jeg ved ikke hvad man kan gøre ved at der er så lydt fra nabo værelse
Hotellet ligger centralt og nemt at komme til fra lufthavnen. Subway, Macy´s samt shopping lige rundt om hjørnet. Alt i gåafstand.
Hotellet fremstår i god stand med gode komfortable værelser med alle nødvendige faciliteter. Perfekt beliggenhed og god service.
Høfligt og professionelt personale, der var til rådighed, hvis der var brug for dem, og som ellers lod gæsterne i fred og ro. Desuden var stedets beliggenhed absolut perfekt for os.
Super beliggenhed midt på Manhattan. Lækre værelser med fantastiske senge. Dejlig morgenmad. Dygtigt og hjælpsomt personale.
Sengelinned blev skiftet hver dag. Meget nedslidt og værelset var ikke særlig rent da vi ankom. Tror der er pænere værelser på hotellet, men vores hørte absolut til et af de værste håber jeg.
Concierge/Traveldesk var akt for farvet af deres egne samarbjedspartnere, så man var ikke neutral der der skulle vejledes om hvordan man fandt eller transport etc. ikke særlig hensigtsmæssigt og skjult agenda var ret åbenlys..
Rigtig god placering, rimelig pris, dejligt stort, god rengøring Lidt surt personale ved skranke (men resten af personalet var venlige), udsigten fra værelset
Vi fik ikke det værelse jeg havde bestilt. Jeg fik et rygerværelse og blev derefter flyttet til et værelse med 2 senge i stedet for det første og der var ikke mulighed for at få et andet værelse pga manglende tomme værelser.
Meget god rengøring af værelse og badeværelse. Rene håndklæder hver dag og rent badeforhæng midt på ugen. God og mættende morgenmad.Meget centralt beliggende i forhold til turistatraktioner og kun ca. 50 meter til subway. Dejligt med safe på værelset og fri kaffe i hallen. I perioder lidt trange forhold i morgenmadsrestaurenten.Nogle af personerne i receptionen kunne være mere imødekommende med et smil eller et Hallo. Andre var mere serviceminded.
OK Hotel. Fantastisk placering og service som forventet. Kun en enkelt receptionist som var uvenlig.
Positivt: Beliggenhed, beliggenhed og beliggenhed... Negativt: Lidt nusset og gammelt. Men, ok service + personale.
Bedre beliggenhed findes ikke til prisen. Oven i blev vi kvit og frit opgraderet fra quuen til kingsize værelse
Perfekt beliggenhed og nogle gode store senge og pænt toilet. Intet vindue, så der kunne ikke luftes ud og morgenmaden var ikke speciel god.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
For New York this was a pretty good size room with 2 queen beds.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Excellent TImes Square location for weekend stay .
The hotel was very clean and had all the conveniences. Bed and bedding was great. Close to Times Square and our room had a spectacular view of the Empire State Bldg. Caution: If you have a vehicle, parking cost almost 25% of of nightly stay.
We stayed in a large clean studio room for just two nights. It was a good experience but the room wasn't as large as I thought it would be. For example, when the sofa bed is pulled out there isn't any room to walk between it and the full/queen bed in the room. The pull out couch bed was as uncomfortable as we expected it would be, but after our long NY city days, we didn't care. Breakfast was plentiful in options, but so packed with people one of us had to stand to eat. Get there early I guess! Elevators were just as bad; the general advice was to go up to get down. Clean room. Prompt service. We'd stay again.
My wife and I spent 5 days there to celebrate our anniversary?our first visit to ?the big apple?. The rooms were a little small, but were very clean and well furnished. The staff was friendly and helpful. We really enjoyed the hot complimentary breakfast, but be warned, they get very busy from about 9:00 to 10:00 AM. Be there before 8:30 and you are fine. The location was excellent for us, within walking distance of Bryant Park, the Rockefeller Center, many Broadway Theaters, ABC and NBC studios?even Central Park if you don?t mind a couple mile walk. We totally enjoyed our stay?will stay there again if we return.
While the decor, aesthetics, and general reception are great, the customer service and professionalism from the front desk is completely sub-par and below standard for any hotel within this price per night range. I was completely taken by surprise and frankly, shocked when I realized minor construction on a door lock was going on in the room next to mine. Apparently, management thought it a good business idea to begin the deconstruction and removal of the lock with the requisite banging, clanging, kicks and other associated noises at 9:30 pm!! When I called the front desk to complain, the female rep advised that she didn't know when it was going to finish but that it would continue--completely uncaring that after taking two separate airplane rides to get to NY, encompassing a total of 15 hours, one flight from a recovering war zone no less, all I want to do is sleep and rest in order to be somewhat recovered from passing two continents and three time zones and to be prepared for a me...
I have stayed in quite a few NYC hotels. The room was magnificent! The breakfast and gathering area was beautiful and the staff was so friendly and accomodating!
The check in process was pretty average, but with unfriendly front desk attendants. The hallway was dirty on the floor that I was staying on...both trash on floor and carpet was dirty. Great location and good price, but below my expectations and below what I have experienced at other Marriott properties.
We stayed here, of all times, through New Year's Eve, and it was a very wise choice! \n\nThe room had a full kitchenette with microwave, full size refrigerator, toaster, dishes, etc. It was really convenient to be able to go to the corner store and buy midnight snacks or breakfast for the next day.\n\nThe front desk staff was very matter of fact. They weren't overly friendly (it is NYC, lots of people, not everyone will be gushy!). There wasn't a bellman that we saw -- which we liked because we can wheel our own suitcases, not a big deal. There typically was a security guard near the door and you have to use your room key to get to the upper floors. \n\nI would definitely stay here again and recommend it to friends!
We stayed here in August to celebrate our daughters 13th birthday. We are a family of four, my husband, 13 year old daughter, 9 year old son and myself. The hotel staff was so welcoming and helpful in every way. We arrived a few hours ahead of check in time, but they allowed us to check in early. I had requested a couple of treats to be in our room when we checked in. They didnt have them available at check in, but the treats were in our room when we returned from the broadway show, along with a balloon bouquet and a birthday card for our daughter! Anything we needed or asked for during our 4 day stay was taken care of with a smile! The rooms are very spacious and clean. The kitchen is quite attractive and very useful for keeping snacks and drinks. The hot complimentary breakfast was good, we often took our plates of food back to our rooms and reheated our breakfasts as we each got showered and realy for our day. The hotel is in a great location. An easy walk in one direction...
Our stay at Residence Inn was actually better than expected. The staff was very friendly and helpful. Even the maintenance staff always said hello and had a smile. The breakfast was good and they even provided a light supper which our family took advantage of. We would definanty return. P.S. Our City View rooms on the 27 floor had an outstanding view.
This was a great value for Manhattan. It was within walking distance of Times Square, Central Park, and many other popular New York hot spots. The staff was very friendly & helpful. When we arrived, there was only 1 operation elevator & the staff went out of their way to make sure people didn't have to wait too long for the elevator. The complimentary buffet breakfast was excellent - great if you have a family! The rooms were quite large (with a full kitchen) and the beds were extra comfortable. My husband and I would definitely stay here again.
Clean, spacious and very nice room, close to Times Square. Complimentary breakfast and afternoon light dinner was a plus. Would recommend, and visit again.
Everything was clean, orderly. had a tv remote that went out... maintenance was dispatched in minutes, and immediately fixed the problem. also, enjoyed the fact that there was no night-time construction going on!
We liked the convenience of the area. Easy to check in and out Complimentary breakfast was really good.. a lot of options. Staff was friendly Place was comfortable. All in all it was a good stay! I'd recommend. For the price we paid.. the room was very small... however, I expected this being as we were in a city. Sometimes it's just hard to grasp that.
The room was comfortable and the location was great.
Very nice continental breakfast Hotel staff checked bags for late pickup All staff members were extemly cordial Everything met expectations
All holiday inn are the same and keep to the standard. Great place to stay and great value Nothing to do with the hotel,but that week was a bomb on 23rd Street. Kind of scary but the NYPD done everything to secure the area. At one time 29th Street was blocked but they made sure that I made my flight home.
Breakfast inclusive Rooms were pretty clean and better looking than other nyc hotels. Lack of breakfast variety. - always sausage and eggs At night, regulat coffee is very bland and they put less coffee. Very low quality of coffee at night
Rooms were big for the price point and location, very comfortable and accommodating! Will definitely stay there again when going down for any event at the Garden - not even a 2 minute walk! :)
Staff friendliness, double beds, breakfast, price Room while clean could be fresher smelling but I am being really picky here
One of the staff tried to enter my room in the middle of the night. Said they mistook my room for housekeeping?! By myself so it was very scary
Room location was poor and extremely noisy. Staff was unwilling to accommodate change.
Outdoor seating for breakfast and relaxation. Great baggage storage after you check out while you see the City and no charge!
Location, decent sized room, clean There were pipes banging in the walls (or else construction elsewhere in the hotel) all night which kept us awake until 2:30am when we gave up and called and asked to switch rooms. To their credit, they moved us immediately and the new room was quieter.
Clean rooms, Small rooms
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Items of our luggage were stolen
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
it was a nice and clean room. breakfast was good though it was just muffins, bagels and toast, no eggs or ham. convenient location next to the subway
price, decor, breakfast, walk-in shower neighborhood, esp. garbage in streets, bed too hard, Minibar only coca-cola and alcohol - storing water, fruit, or juice prohibited enforced by electronic monitoring, cheap plastic cups - no glasses, "superior queen" sleeping room 10'x12', bath 4'x5' roof deck closed
- Friendly and helpful staff - Small but clean room, comfortable bed - Well-appointed and nice ambiance - Within easy walking distance of Penn Station, Madison Square Garden, Times Square, Empire State Building, Grand Central Station, and other midtown sights, as well as shopping and good restaurants Disappointed that the rooftop garden was closed for renovation
A small friendly hotel offering all you need. Immaculate rooms with great breakfasts and clean bed linen and towels every day. Excellent location for all the major sights - perfect for a long weeked sightseeing. Would definitely stay again and have already recommended it to friends and colleagues.
The terrace was hands down the best part of all the hotels we stayed at in NYC.
I stayed in one of their newly renovated premium rooms and they are gorgeous!! Comparable to the Thompson hotels. Definitely a great value with an amazing location. Would definitely come back and recommend the renovated rooms.
Nice location. Room was small, but clean and updated. Hotel itself is a bit dated and doudy.
The room was clean Extremely noisy (couldn't sleep at night) although I had asked for a quiet room, very basic breakfast
Proximity to 7w building and Korean restaurants When booking thru online agencies you always get the room next to the elevator. It was quiet enuf but that was after we propped the banging fire door open.
The front-desk was very helpful The room was very small, and the bathroom was extremely cramped
very central location
The central location -could walk to the Village or the Park Complimentary breakfasts The price - but I guess that's NYC for you
OK hotel til prisen. Man får hvad man betaler for. Fedt at der var gratis internet til alle der bor på hotellet. Sørg for at der er mere plads til morgenmaden, da man nogle gange skal stå og vente for at få morgenmad.
En fremragende og central beliggenhed lige mellem Broadway og 5th Avenue....og et meget venligt personale! Morgenmaden var meget ensidig. Kun tungt brød, smør og én slags smøreost....og naturligvis adskillige søde kager.
Beliggenheden er fantastisk, Midttown og gå-afstand til Time Square, Central Park, Macy's og en Metrostation lige uden for døren. Nej
Friendly staff and comfort of the bed! Tax additions to bill
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.