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Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Items of our luggage were stolen
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Clean rooms, Small rooms
Rigtig god placering, rimelig pris, dejligt stort, god rengøring Lidt surt personale ved skranke (men resten af personalet var venlige), udsigten fra værelset
Vi fik ikke det værelse jeg havde bestilt. Jeg fik et rygerværelse og blev derefter flyttet til et værelse med 2 senge i stedet for det første og der var ikke mulighed for at få et andet værelse pga manglende tomme værelser.
Sengelinned blev skiftet hver dag. Meget nedslidt og værelset var ikke særlig rent da vi ankom. Tror der er pænere værelser på hotellet, men vores hørte absolut til et af de værste håber jeg.
Concierge/Traveldesk var akt for farvet af deres egne samarbjedspartnere, så man var ikke neutral der der skulle vejledes om hvordan man fandt eller transport etc. ikke særlig hensigtsmæssigt og skjult agenda var ret åbenlys..
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
The staff was very helpful and very friendly!
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Everything was perfect
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All the staff were amazing. Unique ambiance and furnishings exude class and style. Library Bar is beautiful, always had a spot for me; wonderful service, drinks. Great location, easy to get anywhere. Very memorable!
Service and Staff. No
great bar view, we didn't have then best
Staff was attentive. Good location and hotel itself has a nice, trendy bar. N/A
My husband and I absolutely loved the Nomad Hotel. The staff, every single one of them were extremely helpful, pleasant and fun. I can't say enough about the service. The room was beautiful and the bed was very comfortable. The library bar was very cool. I could hear water noise from the neighboring room's bathroom. That was a little disturbing in the early morning and late night.
Beautiful hotel in a great location.
This guest did not leave comments about this hotel.
Very friendly staff. We had a very quiet and gorgeous room. Cool bar. No.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Outstanding hotel with excellent staff and tons of character. Rooms are super clean. Great location. Would love to stay here again!
Great service and nice rooms Nothing
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
jazz musik i foyeren, møbler og tæpper i foyeren, sengetæppet, mulighed for at checke mail. Meget venlige stuepiger og personale ved morgenmaden. Ikke alle personaler i receptionen lige hjælpsomme. at værelserne har kaffemaskine/ vandkoger. Bedre beskrivelse af værelser, måtte opgradere værelset, for ikke at åbne vinduet lige ud i en mur - klaustrofobisk fornemmelse.
Hotel was elegant, smart design all over. Location was perfect. Staff was friendly in a very professionel way. No places to put your clothes. Small room compared to other hotels in the US in the same category. Prices were to overrated, I think. I could have stayed at the Waldorf to the same rates, but if you prefer designer furniture to comfort I would recommend this hotel. It's very beautyfull.
Super beliggenhed, meget venligt og opmærksomt personale! Billederne fra websiden er nok lidt for taknemmelige.... :)
super placering, god service, fin value for money
Roger Williams ligger helt perfekt i New Work. 1 blok fra Empire State Building og 5th Avenue. Times Square er indenfor gåafstand (10-15 min).Området hotellet ligger i er meget stille, og selvom vi havde værelse ud til Madison Ave. hørte vi stort set intet til trafikken på gaden.Vores værelse var ikke vildt stort, men der var alt hvad man har brug for. Rengøringen var helt i top. Personalet på Roger Williams var meget venlige, imødekommende og hjælpsomme. Eneste minus ved hotellet er, at de lægger et "service-gebyr" på $17 pr. nat oveni prisen. Det syntes vi var lidt urimeligt/vildledende, men alt i alt var vi ovenud tilfredse med vores ophold på Roger Williams. Det ville være rart, hvis man ligesom med flybilletter fik den samlede pris inklusive gebyrer etc. oplyst på hjemmesiden, så man ikke pludselig ender med en meget højere pris end annonceret.
God beliggenhed ifht. upper/lower Manhatten. Kan man lide at gå er dette et godt udgangs punkt. Det er en fin måde at se byen på. Egentlig ikke, eneste er at restauranten som ligge ved siden af lobbyen er en anelse dyr.
Fremragende service af personalet. Meget hjælpsomme og massere af dem Vi fik ikke helt de værelser vi havde booket for lang tid siden. Da vi brokkede os, var der ikke den store forståelse for det.
Hotellets beliggenhed midt på Manhatten Lugten af røg på gangen (8. sal) og en gang imellem på værelset.
Beliggenhed og pris.
Personalet var helt fantastisk hjælpsomme og der var en dejlig atmosfære.
Dejligt stort og veludstyret værelse. Personalet særdeles venligt og hjælpsomt. Central beliggenhed, tæt på metrostation. Bedre belysning ved de såkaldte computer-labs.
Rart designhotel, Wireless, stort kæleskab, meget venlig og imødekommende personale. Meget støjende aircondition anlæg.
Rigtig god stemning overalt. Da vi ankom lørdag aften var der kæmpe fødseldagsfest med dj I lobbyen...... Er aldrig tidligere ankommet til et hotel hvor man skal råbe til receptionisten - men de lovede os at der intet var at høre på vores værelse på 5 etage. Der var helt ro! Kaffebaren I samme bygning besøgte vi hver dag, både deres cappucino og latte er absolut I verdensklasse. Fantastisk personale I reception - vi ville gerne finde en god mexikansk restaurant, og personalet søgte både på internet og videregav egne erfaringer. Vi tog ud I byen med 3 forskellige muligheder, og endte på små intime steder som vi aldrig selv havde fundet! Broadway ligger 30 meter fra hotellet og den fører direkte til Times Square med masser af liv:-) Hotellet er nyåbnet og restaurant var ikke åbnet. Dog kunne vi købe morgenmad
Værlset er ren og stor nok. Det ligger tæt på Time Square, Broadway, Metro. Det er mange butikker og aktiviter omkring. Rengøring er god. Lobby er et samlingssted for trendy young New Yorkers. Det er konstant musik og lam.
Det hele! Bare mega sejt hotel, skide sødt personale og fantastisk roomservice morgenmad! : ) De skal lige have kigget lidt på nogle af vinduerne : ) Der var vildt meget træk fra vinduet på vores værelse. Ellers absolut top!
Meget god rengøring af værelse og badeværelse. Rene håndklæder hver dag og rent badeforhæng midt på ugen. God og mættende morgenmad.Meget centralt beliggende i forhold til turistatraktioner og kun ca. 50 meter til subway. Dejligt med safe på værelset og fri kaffe i hallen. I perioder lidt trange forhold i morgenmadsrestaurenten.Nogle af personerne i receptionen kunne være mere imødekommende med et smil eller et Hallo. Andre var mere serviceminded.
Bedre beliggenhed findes ikke til prisen. Oven i blev vi kvit og frit opgraderet fra quuen til kingsize værelse
Positivt: Beliggenhed, beliggenhed og beliggenhed... Negativt: Lidt nusset og gammelt. Men, ok service + personale.
Perfekt beliggenhed og nogle gode store senge og pænt toilet. Intet vindue, så der kunne ikke luftes ud og morgenmaden var ikke speciel god.
OK Hotel. Fantastisk placering og service som forventet. Kun en enkelt receptionist som var uvenlig.
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
Very convenient location. Excellent service. Clean and cozy room.
Convenient and close proximity to our corporate office.
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
Old shower and bathroom
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
Friendly, helpful staff. Bad view out of room 733.
Staff was amazingly attentive. No ice on floor
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
The staff at the front desk was very friendly.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
The guys at the breakfast place were awesome Really dry air from heater
I reserved a deck room months before then got there and they said they overbooked! Scam!
Room was comfortable and clean and quiet. Large television blasting in very small lobby, distracting the single clerk at registration desk from his/her duties. Cheesy expensive snacks and beverages in rooms. Put a snack machine in the lobby. .
The rooms were mostly clean and modern. The towels are new and fluffy. Rooms not facing the street are quiet. (Not sure on rooms facing the street.) The price was reasonable and the location is great. I'm likely to return again if I need a room in the city. The lack of a lobby doesn't bother me. The front desk staff members are very amiable to help. The rooms aren't big, but there's enough room for your stuff. it gets the job done. The breakfast hours are limited for leisure travels who aren't sightseeing, which are 7am - 9am. There should be a 3 hour breakfast window, similar to other hotels that provide breakfast. Water temperature never gets hot, so you get a warm shower. The rain shower head option is nice. The temperature of the room was a bit tricky to manage because there's the hotel's internal heat and in-room heat you can manage. Since the hotel's heat was hot, we had to leave the window open a bit. (Didn't want to be annoyed from the sound of in-room heat/fan.) Oh cleanliness. Housekeeping really needs to do a better job of wiping down the bathroom and other areas of the room. I found 5 - 10 spots brown and yellow spots in the bathroom that could have simply been wiped down better.
Mo the bartender and Grace at the front desk went above and beyond to make my stay pleasant.
Really a nice, modern hotel in a convenient location with friendly staff.
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view
The restaurant was nice, good food The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!
Friendly staff and comfort of the bed! Tax additions to bill
The bed was so comfortable! The location was very central. No business center and no pool.
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
Nice modern rooms. Great location. Food carts one block away at Greely Sq.
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.
Nothing Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it