Staff was very friendly and helpful.
Location is the best thing about this hotel. Hotel was very clean. Rooms are too overcrowded. Can barely walk around my room. Very small rooms make me feel very clostophobic. Workers misinformed me about parking and had to pay full price for parking instead of getting discounted rate.
It is clean and modern. Good location. No parking.
Location Bed sheets were not cleaned prior to my arrival, and I found out the next day that they do not clean sheets unless you ask. This is TOTALLY unacceptable for ANY hotel, much less one that you rate as 4 stars. Breakfast eggs and sausage were tasteless.
Fantastisk beliggenhed. Super serviceminded personale. Flotte, veludstyrede, rene værelser med imponerende indretning. Deres tagterrasse ved restauranten har en enestående udsigt over vandet og Ground Zero. Nej. Det eneste der måske kunne være til gene for nogle er, at det ligger lige op af Ground Zero, hvor de bygger, så der er lidt støj - men på den anden side. Dette er NYC!!
Venligt personale. Værelset var ikke rengjort da vi kom sidst på dagen - sengetøjet var beskidt.
Super-godt - god service på alle måder. Fed stil, god restaurant og bar, som var meget velbesøgt, god lobby. Kan ikke finde på nogen!
velordnet - rent - venlig personale - professionelt ingen mulighed for at få en elkoger på værelset - i engelsk stil
awesome location, convenient restaurant downstairs, and a great staff. i didn't like my corner room. It was very hard to get into. Also the tv would stop working every 15 minutes and took a while to fix everytime. Then the thermostat would reset itself to 72 every couple of hours
Not much You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.
Has a nice boutique-ish vibe. Good music on the 5th floor lobby. Great location. Excellent staff. The rooms were large, clean and quite modern. No on-premise restaurant but not a biggie - plenty of good restaurants around.
Soap Feels like walking thru a discoteque during daytime, sad vibe.
Excellent location: sightseeing and transportation -subways. Staff friendly and helpful. Elevator capacity not enough especially at checkout time
The staff of this hotel was great. The bed was comfortable. It was clean. The room was loud. Even at a high floor I could hear everything that happened outside my door or next door. Also things in the room showed wear: broken outlets and cracked tiles. The first floor entrance is confusing and gross--it smelled like damp and mold. The a/c/heater was so loud I just turned it off at night because it would wake me up.
Got a room last minute. Great deal in price. The room was small but perfect for just me and my boyfriend when we just needed a place to crash for the night. Clean rooms and good service. Check out at noon was a plus. Would come back.
Cityview room only can see a wall and room wasn't cleaned. Stauff not helpful.
The staff and location were perfect
The room AC didn't work and when i came back after a day in the city the bed sheet had mascara and yellow stains on it. I i called the hotel staff they change the sheets and gave me a bottle of water for the troubles bit they could not fix the AC. The staff, I mean if the AC is not working you refund the customer the money cause you are sold out and let them go somewhere else, but they said sorry we can not refund. Unreal ... SPG is really dropping the ball with Aloft hotels.