Great location, just steps from Central Park, shopping, restaurants, etc. Nice decor. The $25 fee per guest. Really? What a rip off. BUT, it includes free wifi! And a bottle of water! Many hotels offer wifi and water for free to anyone that signs up for their loyalty/rewards program (which is free!) You do get a $10 credit, though, which can be used to purchase a $20 drink on the roof top. Stop gaming your customers.
Very friendly, responsive staff. Great location. The superior king room we had was very small, like Paris hotel room small. The bed could have been firmer
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.
Ideal location. Small but well appointed room. Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal. I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
The team at WestHouse went out of their way to take care of the two of us. Small requests, such as for a flat iron or extra luggage stand were met almost immediately. Even with the air conditioning on, it was still a tiny bit warm in the room (we like very cool rooms). The hotel was great and provided a fan, though, which helped.
Pristine gym and pool, stylish service and friendly staff but not snobby. Great turn down service. Amazing bathroom and overall decor. Very clean and new. We went with our 4 year old. They where nice to us even though we had a little kid with us. We used to live on NYC but now are just visitors. So this hotel is perfect location. I will only stay here from now on in NYC. No complaints
This hotel was absolutely beautiful. Very spacious and luxurious. It has a great location and a spectacular pool. We loved our stay so much.
Super gårdhave, super tagterrasse, super morgenmad og meget serviceminded personale.
Fantastisk atmosvære og fede omgivelser. Super skøn tagterrase og hjælpsomt personale.. Nej, har boet her mange gange og er vant til de små værelser.. Måske de snart burde indføre fri internet..
Et skønt designerhotel med perfekt beliggenhed, specielt tagterrassen med liggestole og flot udsigt var vi begejstrede for.
meget imødekommende personale , super beliggenhed, meget små værelser men super hyggelige nej
Anderledes design, indretning og atmosfære. God beliggenhed. Rod i booking, beskeder og reservationer.
Beliggenheden var glimrende og bar og restaurant var hyggelige og med god kvalitet. Behagelig - ikke nødvendigvis god - service. Betaling for bagageopbevaring, lang ventetid ved elevatorer, den anbefalede lufthavns shuttle service var direkte dårlig pga. aggresiv kørsel (for at "sætte en anden bilist på plads"), sløset rengøring.
Stedet ligger fantastisk ved metro, Central Park, 5th avenue og meget mere. Værelset var en fin størrelse.
At være tæt på det newyorkske byliv, tæt på subwayen, og så alligevel at have et komfortabelt værelse, hvor der var fred og ro - og en seng, der var ren luksus! Vi havde store problemer med strømforsyningen og toilettet, og i begge tilfælde måtte vi vente 6-8 timer på at få manglerne udbedret - det stoppede toilet blev først ordnet en nat kl. 01.30! Desårsag fik vi som kompensation lov til at tjekke ud sent (kl. 15), men da vi kom tilbage til værelset for at hente vores bagage, kunne vi ikke låse os ind på værelset med vores nøglekort, og det tog igen lang tid, før en sikkerhedsvagt kunne låse op for os. Det forsinkede os så meget, at vi ikke kunne tage med offentlig transport til lufthavnen, men måtte hoppe på en shuttle-bus, der tilfældigvis havde plads.
Fantastisk god service hos concierge ifm. billetbestilling etc.
Godt og børnevenligt hotel, hotellet har en god beliggenhed når man rejser med mindre børn, 5 minutters gang fra central park. Nej
Location was excellent. History is good. They were in a complete renovation process and they did not tell me up front. Only one elevator was being used for guests and it was malfunctioning. One was out of service and one only for construction.
Close to everything including entertainment, transit and all the typical sites of NYC/Manhattan. The nightclub attached to the hotel meant large lineups of really young folks all through the lobby at night. No gym.
Very clean and staff were helpful Rooms are small but as expected for New York
This is my wife and my second time staying at this hotel. Last year, we stumbled across the place during our honeymoon simply because it was a great rate and it looked as if it was a bit more romantic and "sexier" than some of the other hotels in NYC. We were immediately hooked! This hotel since last year has underwent major renovations to bring the rooms to an even more modern hot view. When we checked in, they upgraded my wife and I because it was our one year anniversary, the doorman personally walked everything to our room (he is awesome btw) and the reception staff was beyond professional. I almost felt as if they still knew my wife and I from the first time we visited their hotel a year earlier. To our amazement, the hotel sent up a representative about thirty minutes after we checked in with a complementary bottle of champagne and a couple of glasses for my wife and I to celebrate our anniversary. Talk about overwhelming service you never get when traveling today -- especially in a big city! The rooms were spacious for a NYC hotel. Their upper floor suites are totally worth the extra money -- including one of the rooms that has a walk-out balcony. While there was a bitter snow storm during our stay last week, we still managed to enjoy our time outside! My wife and I have traveled the world and as a native northeastern, I have stayed in a ton of amazing hotels. However, in my opinion, nothing can even come class to the professionalism, cleanliness, romantic and down right hot environment that this hotel possesses. Forget every other hotel you might see on the list -- Dream Hotel, Midtown is the perfect place to say for a romantic getaway or a one-night rendezvous you might never forget. I enjoyed everything. Zero areas for improvements.
Room was clean and comfortable and a good size for a NYC hotel. Convenient location for tourists. Elevator situation made for excessively long waits. Lots of street noise could be heard from the room.
The staff, from doormen to housekeeping to desk staff were freindly and very accommodating. They are obviously the strength of this hotel. The location of the hotel was convenient to local attractions and eateries. Local mass transit gives you access to the rest of the city. The room was a bit drafty. Also the open shower allows water to soak the bathroom. Scaffolding on the exterior detracted from the appearance. There are three elevators but one wasn't working and another was so small it could only hold 3-4 people depending on luggage.
Location Was far from a Dream. Overpriced for what seems like a 10'x10' room with a brick wall view. People quickly say "well that's New York", but at $300+ a night there are plenty of great options in the city. Won't be back.
Great location, bed was comfortable, TV was nice, clean for age of hotel, sheets and pillows were comfortable. Very Dated! Poor quality construction. bathroom WAY TOO SMALL. Bedroom HOT, Living Room FREEZING! Asked to fix 3 day in a row...finally changed rooms.I could NOT HAVE BEEN FIRST? Old towels, cracked toilet, dated fixtures. $70 half bottle wine?
In addition to the beautiful suite and comfortable bed the hotel staff makes the guest feel welcome and at home. I highly recommend this hotel if you want luxury, a feeling of warmth and friendliness, and safety.
My wife and I were in town for an awards ceremony and wanted to have a special first class stay near Central Park. The hotel was so nice and the staff were friendly and very accommodating. They even provided us with a limo ride to our event with just a quick call to the front desk. Everything was first rate and the room, view, and decor was very upscale adding to the New York experience. The location was within walking distance to all the best shops, dining, and attractions so that we did not need a cab while we were there. The best part was a view of central park and the room was very quiet with no typical street noise or horns blowing during the night.
A well thought out room layout (jr suite) and everything clean and working. Very friendly employees. An effortless hotel experience where you can tell they are sweating the details. it's not a great room lobby hotel and the views aren't city vistas. But if you value functional comfort Trump Int'l is the best value at the higher end of NYC hotels.
friendly staff clean excellent location lower floor suites are extremely noisy
There were stains on the bed linen and dust cover, mattress was not the most comfortable.
Everything great. There was no bathtub in the room.
The best thing was location. Close to inexpensive places to eat like Bread and Honey, Szechwan Gourmet. Central Park and the subway were very close too. Great staff too. The elevators were slow at times and at busy checkout times would even bypass you if there was a lot of weight in the elevator. It passed us 6 consecutive times one morning. We ended up taking the freight elevator.
Renovated suite with comfortable bed, 2 TV's, clean and very quiet. Perfect location, too Lobby does not reflect the quality
I liked the location. We have stayed in many hotels in Manhattan. For the price we did well. The pictures are very deceiving. We got the Junior suite. Not that big at all. We were near the noisy elevators. The pictures show beautiful flowers, huge room, everything is clean and bright. It's not. The staff at the door and valet were very nice. All in all, it was a good stay. Just make the pictures real.
Everything about the Manhattan Club was amazing from the staff to the room. We will stay again.
You feel as if you are in an old persons damp studio apartment paid for with government funding. The staff and location were great.
The initial cleanliness of the room $300 incidental hold on your account and they don't inform you. They don't correct the reservation if there is an error and try to charge you more for your stay. Also we put that we wanted our room turned down. The bed wasn't made all they did was put some towels on the table and left
As a family of four traveling with an infant, we appreciated the spaciousness of the rooms. A crib was provided as requested prior to our arrival. Two bathrooms and the kitchenette were useful. The location is central to subways, shopping, and the park. All of the staff we encountered were friendly and helpful. The room we stayed in, #1716 was showing obvious wear. The nightstand, and living room tables were dinged and worn on top. The couch was stained. Also minor stains on the carpet. We stayed here frequently in the late 1990's and early 2000's and this room has not been renovated.
Location Curtness of reception when I needed to change rooms because the floor around the bathroom was wet; he made me feel as if it was my fault My room was night cleaned between the two nights I was there and there were pubic hairs in the bathtub
helt klart beliggenheden. en renovering af hotelet er nok på tide. de skal nok starte med at købe nye senge.
Beliggenheden var god. Der kunne godt være en kaffemaskine, en depositbox i klædeskabet og isterninger til fri afbenyttelse.Jeg synes at personalet i receptionen skulle på et "smilekursus"
Super værelse og god beliggenhed intet - alt ok
Rigtig godt beliggende på 7. ave. i gåafstand til Timesquare og Centra Park samt teatre på Broadway. Tæt på Subwaystation. Savnede en safedeposit på værelset
Hotellet har en fornem beliggenhed, og tilbyder pæne, måske lidt slidte værelser. Jeg har boet de flere gange, og vil nok vælge det igen næste gang. Varme/aircondition fungerede ikke tilfredsstillende
If you are interested in wig near Times Square and broadway shows, location is good. Also it is very close to multiple subway lines and walking distance to 5th avenue, Central Park, Empire State Building, etc. Room was very small- like being on a cruise ship. Also although I requested a city view room, they "upgraded" us to a room facing Times Square which meant lots of flashing lights at night. i would opt for something in a quieter area.
Outstanding location and friendly staff. Not luxurious, but clean and modern. When they say check in time is 3 pm, it's 3 pm and no sooner. Hard to get one of the 4 elevators during peak periods; we ended up waking down from the 6th floor at checkout.
Reading some of the negative review scares us a little, but the price is what we are comfortable with and it right next to time square. When we got there we were surprise, it's not bad as you would fear. In fact the place was clean and modernize, bed was very comfortable, got everything you expect of a hotel, including a fridge, microwave, complementary wifi. Major thing is the hotel elevator waiting time can be so long, so it's best to get a room nearer to the ground, incase you need to use the stairs. Minor tins I didn't like was one day the house keeper forgot to clean our room, when we came back late one morning. Also it would be nice if the hotel room have a pool, jacuzzi, or steam room.
Very loud heating system
Walking distance from a lot of attraction Parking too expensive
Friendly service. Clean and updated room Gym could use more equipment
Free access to the bus center and internet were GREAT.
We bought some groceries in the corner, there is a fridge and microwave where you can store them and have your breakfast there Bed and pillow are comfy Staff is friendly, you can ask for a map for guidance Elevators had peak hours, stay at lower levels in case you have to take the stairs, In peak hours is the fastest way. Bathroom door is sliding and not hermetic at all, so it can be awkward
The staff was very attentive in spite of having a fully booked hotel and being extremely busy. The hotel is located a few blocks from Central Park, the metro, great restaurants, and theaters. The fitness room was in the windowless cellar. The carpet down there smelled of mildew. The elevators are tiny - we often had to wait for 10 minutes for multiple elevators until there was finally room for us.
The room was much bigger than your average Manhattan hotel rooms, and the hotel seems newly renovated. From the lobby to the corridors, elevators and of course the room, everything was spotless. Also, the staff were very helpful and friendly. If you think all what I stated is what you should expect from any four-star hotel, you most probably haven't bee much to hotels in NY.
Super godt hotel med super beliggenhed, tæt på alt og alligevel mere hotel end i Midtown. Blev gratis opgraderet til Standard King værelse. Størrelsen på værelset var bedre end forventet. Der var for lidt tryk på vandet i brusenichen, men det var ikke det store problem. Det trådløse internet virkede for det meste kun på toilettet.
Gode senge og rengøring to gange om dagen. Hyggelig tagterrasse med smuk udsigt over byen. Dejlig hall i stuen med lounge hvor man kan mødes. Hotellet er generelt slidt, toilet og vandhane sad løst i det ene værelse f.eks. Trappen op til tagterrassen stank af bræk. Swimmingpoolen er slet, slet ikke så stor som det ser ud på fotoet!!! Den er meget lille.
Den gode beliggenhed - lige overfor Lincolm Center.
Centalt beliggende, pænt og rent, gratis internet, god terasse på taget. Brusebad håbløst designet, hane i vask alt for lav så man ikke kan få hænderne ind under det. Priser på morgenmad og mad i det hele taget alt for høje.
Rent, pænt, moderne hotel. Fantastisk beliggenhed. Der var 27-30 grader varmt i 5 ud af de 7 dage vi var på hotellet og alligevel åbnede de ikke tagterassen og poolen, som de ellers reklamerer med.