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Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.
Great location, just steps from Central Park, shopping, restaurants, etc. Nice decor. The $25 fee per guest. Really? What a rip off. BUT, it includes free wifi! And a bottle of water! Many hotels offer wifi and water for free to anyone that signs up for their loyalty/rewards program (which is free!) You do get a $10 credit, though, which can be used to purchase a $20 drink on the roof top. Stop gaming your customers.
Ideal location. Small but well appointed room. Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay! nothing negative.
The location. the phone at the room did not work properly
The best concierges! Very bad breakfasts. A small choice, tastelessly, the high prices.
everything is superb... from the location, the room , the food, the service no complain at all.
location crazy crowded lobby!!!!
Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
Luxurious hotel and rooms.
Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
Ambience and history. The Hotel's position is fantastic and the staff were a pleasure to engage. No.
Courteous and professional staff. Very nice restoration of this NY landmark. There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again. N/A
Ubicacion Todavia algunas partes en remodelacion
Service, rooms, location Nothing
Gorgeous hotel, but the staff was rude on multiple occasions. I am used to being treated like royalty when I spend this much on a room.
Everything. It was perfect. Room was a little small but I can't complain for the price I paid.
Great employees with lovely attitudes
Location, housekeeping services, large room. Gym is spacious and it offers certain fitness activities to the guests, such as Pilates and Yoga. The blinds didn't close totally and allow some lighting into the room. Next day it was fixed with Velcro straps. The front desk assured me that I had a view to 5th Ave and it wasn't true. I saw the back of other buildings towards W 55 St. The gym is spacious but the machines are outdated and only for a certain group of muscles.
nice and quiet. Great service the room is too small
Beliggenhed, personalet i receptionen var meget serviceminded. 1. Mulighed for brygning af the/kaffe på værelset. 2. Det er et hotel i den højere prisklasse, så det undrer mig at man skal betale for services som er til fri afbenyttelse på andre hoteller, f.eks. internet.
Beliggenheden er super Det virker somom perosnalet ikke ved havd deres arbejdsopgaver er. 3 gange på 6 dage blev vi vækket kl. 5.45 - ved en fejl. Et sorry - nej vi hørte ikke andet end at røret blev lagt på.De spørgsmål vi havde skulle der 3 personer til at svarer på, og ingen af svarende var rigtige.Vi fik et værelse hvor der ikke var gjort ordentlig rent, lagnet var i stykker og der var taget af minibaren. Det gjore vi opmærksom på og alligevel blev det skrevet på vores regning. Da vi spise middag på hotellet, kunne vi ikke få lov til at spise færdigt før de kom for at tage af bordet, vi måtte bede dem lade det står, idet vi ikke var færdige.Det indtryk de efterlader er manglende energi/ lyst til deres arbejde.
Fremragende beliggenhed. Miljøorienteret. God service og rent. Havde bestilt med udsigt over Manhatten, fik et værelse på 19 etage med udsigt til en baggård.
Vi havde et dejligt ophold nej
Udsigten fra værelset. Varme/airconditionanlægget skal forbedres. Vi var 4 dage om at få varmen på værelset reduceret til et acceptabelt niveau.
Warm and friendly atmosphere
Location, staff, security and quiet elegance. Beds were also extremely comfortable. Cleanliness of rooms was noticeably good. Hotel is very quiet at night. You will get a good night's sleep. They need an easy coffee shop with coffee and breakfast breads/toast available on the go at a reasonable price. Coffee service in lobby should remain open longer.
Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs! The superior rooms are on the smaller side as compared to other luxury hotels in the same price range
The windows in the room were frosted. No view, not even of the air shaft. The room was discounted and the advertisement said, 'Courtyard View', so expectations were low. But FROSTED WINDOWS at the PIERRE.....WTF. If I were the Pierre I would be embarrassed to sell that room. Save it as a spare, use it to comp. someone when you are sold out, but don't advertise it as a Courtyard View when rooms at Rikers' Island have a better view of a courtyard than cell block 412, at the Pierre. I cannot believe the Pierre needs my $500/night and would stoop to selling this room, which is so below their supposed standards. Get rid of the elevator escorts and you won't have to mislead people into an unsatisfying purchase. No more Taj, Pierre for this vacationer. The Essex House has worked fine in the past and will again in the future. HUGE disappointment.
Location Old fashion very loud poor AC system
I love Indian food and since the Pierre is a member of the Taj Group, they have several traditional Indian cuisine items on the menu, even for breakfast. Plus, their Indian food is delicious!
Large and renovated bathroom Bedroom small
The suite was beautiful and nicely appointed. Room was upgraded to suite due to my anniversary. They sent gratis champagne and cake which was waiting for us after dinner. We were on 4th floor and room was next to heating/AC machines. So long as you didn't look out the window, it was lovely. (I recognize I didn't pay for park view but street view but did end up with the single worst view room in the place.)
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
Everything - and especially Norman the Bartender - a great person. None.
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
great location and view on Central park
The service at this hotel is the best we ever had.
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
the location is very good. 1) i have told the hotel that i would be paying for my stay on cash, and was told that i should do so upon check-out; yet the hotel proceeded to debit my credit card before the check-out time; 2) the car park is too blocks away. If one has luggages, the car-park is too far. 3) we arrive at the hotel earlier than 3 pm cos my flight arrived at 11 am. Despite there being vacant rooms, the hotel refused to assign us the room. Upon our return at 3.30 pm, we had to wait 45 minutes for the room allocation.
Location, friendly staff, room comfort. While the room initially seems small, it soon becomes much larger because it is so compact and carefully thought out. I marvelled at the eye pleasing decor and efficient design. It has the feel of a small European hotel. There's no wasted space in the room or in the lobby. The check in /out front desk measures 3 x 5 feet at most. Amazing! I liked everything about the place.
The staff were very informative,friendly,and accommodating. The location was amazing!
Location was awesome, steps away from Rockefeller center. Quiet at night. Staff were lovely. Furniture was a bit worn. Beds were not full size.
loved the location, close proximity to the subway, free cold filtered water & water bottles, & the staff was great! This was a great hotel.
Location and price
We loved the location. Bed was a little hard for my husband, but I was comfortable
Location My reservation was cancelled. The staff did not pass me the messages that were left at the reception. renovation with constant noise. Very small rooms, even for ny. Was charged for full day because of late check out
Convenient location and reasonable pricing make this a good choice for a NYC weekend. The room was modern with all the needed items. Not really a negative but do note there is no lobby here, just a couple terminals to check in and one person to help you. So not a full service hotel but it was ok with us. Breakfast was typical american buffet for about average NY prices. We generally don't spend a lot of time in the room while in NY so this was good.
The bed was horrible...not enough blankets either.
For a solo, environmentally-conscious traveler, it was fun to experience what it's like to live in 250sqft of room. Everything in the room was well-designed to fit all the conveniences of modern life into perfectly organized, perfectly sized furnitures and fixtures. The tiling, furniture, and appliances all felt modern and fresh. My only 2 negative experiences during my stay were the thin walls and not-so-comfortable mattress. In all fairness, I sleep on a premium mattress at home, so the bar was quite high. But mattress aside, I wish there was more sound-proofing on the walls - particularly exterior walls and windows. The NYC night-time jack-hammers kept me up until 3am. Even my White Noise app on my phone couldn't drown it out. If you stay here, bring earplugs
LOVED the purified water on our floor. Also, the Guest Closet on our floor was nice. Had extra coffee and an iron. Loved the look and the value.