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I loved the size and cleanliness of the rooms and the location of the hotel. I didn't like that you needed to take an elevator to the lobby and then another to the room. While there it seemed like only a few elevators were working and the hotel was crowded because of superbowl weekend. There was no decent lounge or gift shop.
Everything about the stay was top notch!
Everything.. The staff were very helpful and accommodating. Food was very good but dear enough. Rooms were very spacious and comfortable. Cleaned everyday and fresh towels and sheets. The location was amazing. Literally walk out the door onto Times Square.
Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn. No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.
Good sized rooms Great arrangement for families Right in Times Square if that is what you want. Good value if you need two rooms. Food in hotel was extremely limited Left for airport and couldn't find coffee at 6 a.m A little too much Times Square...accosted by tour guides every time you walk out of hotel door.
The hotel was in the most central area that anyone could wish for. Shows, tourist trips, lights, excitement. Very nice suites and clean. Trying to unload bags from a vehicle is difficult as you have to stop by the kerb illegally. The staff were extremely inconsistent. Some showed excellent efficency and politeness however some really griped me. Breakfast is somewhat below average for the price.
Rarely do the descriptions match what you get, this exceeded my expectations. Will stay there again.
Great location. Large rooms. Very quiet. Rooms are older. Firnishing are worn out. Bar in the lobby has only basic drinks and bottom shelf wines.
Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again. Could be a bit loud with all the honking taxis and construction outside
Location was great. Rooms clean and useful.
The staff was very friendly and helped us when needed. They were not hesitant to ask if we needed any assistance. We were also a little late in checking out and they were super nice about it. Highly recommended
The view was the best feature and the service was good. Friendly staff The room I stayed in was much smaller then I had anticipated. The hotel website boasts large, roomy suites.. also the room had an offensive odour. If I can find a less expensive deal for this hotel I will stay again otherwise for the amount I payed I can get much better! Paid $450/night.
helt klart beliggenheden. en renovering af hotelet er nok på tide. de skal nok starte med at købe nye senge.
Super værelse og god beliggenhed intet - alt ok
Rigtig godt beliggende på 7. ave. i gåafstand til Timesquare og Centra Park samt teatre på Broadway. Tæt på Subwaystation. Savnede en safedeposit på værelset
Beliggenheden var god. Der kunne godt være en kaffemaskine, en depositbox i klædeskabet og isterninger til fri afbenyttelse.Jeg synes at personalet i receptionen skulle på et "smilekursus"
Hotellet har en fornem beliggenhed, og tilbyder pæne, måske lidt slidte værelser. Jeg har boet de flere gange, og vil nok vælge det igen næste gang. Varme/aircondition fungerede ikke tilfredsstillende
Det ligger helt op af Time Sqare og er et godt hotel i nyt design. Perfekt til storbyferie og teaterture på Broadway. Der var trangt med plads i Kingsize sengen, som var beregnet til 2.
Der lå lige i skæringspunktet mellem Time Square og Broadway, så vi kunne gå til musicals om aftenen og til butikkerne på det pulserende Times Square. Regningen fra hotellet svarede ikke til det beløb, som jeg havde reserveret det til via booking.com. Raterne for overnatning fra simpelthen forkerte. Det tog noget tid og diskussion at få ændret fakturaen til det beløb, som vi havde booket hotellet til.
Super beliggenhed....perfekt til storbyferie. Kan helt klart anbefales. Sikkerhed omkring hotel. Man kunne gå lige ind og tage elevator op til værelser...
Meget børnevenligt, go´ mad, go' service, meget go' beliggende, lige midt i broadway total godt:), kun 30 sekunder til gågaden, personalet i restauranten kunne ellers smile lidt, og udsigten er lidt lukket men go' hotel
Times Square lige nede om hjørnet, det pæne design, at der var orden på tingene Der er for meget støj fra gaden, selv på 12 etage.
Great location. Clean and friendly staff. Nothing special. Would like to use it next time too.
Location. Amiable staff. Free internet Reception. Sometimes you have to wait too long to th elevator
The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.
Location was perfect for marathon activities and staff was very helpful. Rooms a bit small, but ok for value.
It was central to everything in NY, within a few minutes walk you were in one of the major attractions of NY. It was reasonably priced. Good servicing. The room was a bit small, but was bearable.
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
Quick and easy check in and check out; tight security; pleasant, budget-friendly rooms Problems with electronics--TV difficult to turn on/off, alarm clock malfunctioned, heating/cooling system unresponsive to thermostat
Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.
I liked best the kindness and the availability of the staff. The bed sheet was not done carefully, except on the first day. The cover was just drawn.
the location next to Rockefeller center
Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****
Det var det mest vidunderlige hotel vi nogensinde har boet på. Smukt indrettet hotel placeret lige i smørhullet af New York. Bedre findes ikke.
En utrolig venlighed og hjælpsomhed. Hotellets fantastiske placering og indretning. Et hotel jeg absolut vil bruge igen. Nej
Stemningen, interiør og beliggenhed. Super service fra professionel concierge
Luksus og god beliggenhed. Serviceminded personale. Flot morgenmadsbuffet.
beliggenheden Det flød med beskidte tallerkner ved morgenmaden og der var ikke gratis internet
Venligt og imødekommende personale. Hver eftermiddag leveres på værelset en A4 side med vejrudsigt for de næste dage, en anbefaling af et arrangement og et par chokolader!! Der var intet jeg ikke brød mig om.
lækkert design hotel, gennemført koncept, rigtig god service hele vejen igennem og imødekommende personale, pæne rene værelser, stille og roligt selvom det ligger lige om hjørnet fra Times Square, central beliggenhed, mulighed for gratis lån af lap top i receptionen. Man var meget velkommen, hvilket ikke er normalt på et hotel i New York. Morgenmaden var det eneste der ikke var helt fantastisk. Der var kun lige basics og der kunne et designhotel godt gå lidt mere til kant.
Hotellet ligger et stenkast fra Times square og tæt på metroen. Derudover tæt på en del bedre restauranter og Broadways teatre. Aircondion anlægget larmer forfærdigligt. Hotellet bør oplyse at mange værelser er uden egentlige vinduer. Badeværelset havde dårligt afløb i brusekabinen.
Placering, placering og placering! Hotellet er rent, chick/trendy, stemningsfuld bar...kan varmt anbefales! Hotelpersonale kunne være mere imødekommende
Super sødt personale til at tage sig af baggage ved ind- og udtjek, der hver dag høfligt spurgte til en og hjalp med diverse spørgsmål Hotellet mistede en buket blomster sendt til mig, og det tog alt for lang tid for dem at erkende deres fejl og erstatte blomsterne
Dejligt hotel med en super central beliggenhed 50 meter fra Times Square.
Beliggenheden For få receptionister ved receptionen
Perfekt belliggenhed i NYC Værelserne er for små
perfekt beliggendhed, men måske også dyrt !!!!
Der er ikke som beskrevet område med fri Internet - er dyrt at logge sig på. Der er heller ikke motionscykler som beskrevet.
Vi valgte hotellet udfra beliggenheden. Udsigten var fremragende og concierge loungen var et skønt sted at sidde og slappe af i løbet af dagen - hvis det var tid til det. Vi boede der i seks dage og morgenmad og snacks i concierge lounge var det samme hver eneste dag, det blev lidt trivielt i længden.
Det har været et super ophold, men jeg mener ikke pris og kvalitet hænger helt sammen. Jeg har været på andre hoteller i samme klasse, men billigere, eller samme prisklasse med højere kvalitet, andre steder i verden. Jeg kunne ikke tage min 16 årige dreng med i fitness centert og benytte deres maskiner, løbebånd. Det var et af formålene ved netop at vælge dette hotel.
Fantastisk beliggenhed midt på Time Square.Flot og pompøs skyskraber . Lækkert design rent og flot udsigt. vi havde bestilt et værelse med 2 dobbeltsenge . Vi var 3 personer men de 2 senge var kun 120 cm brede, og det er en lille seng til 2. Morgenmaden er dyr og ikke inklusive. Hotellet er mega og upersonligt. virker lidt som en banegård, hvor alle går ud og ind i stor strøm.
Perfect location. Great value for money.
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Place, location, access, and security
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Noise from nearby club was very present in the room every night until 2AM
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Location Too noisy
Venligt personale. Gratis kuffertopbevaring efter udtjekning. Gratis internet. God daglig rengøring af værelset.
Fin meget central beliggenhed. personalet meget hjælpsom. god stemning
perfekt beligenhed - fin morgenmad - go service absolut et godt valg
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
Det lå meget centralt, og var ikke ret dyrt i forhold til beliggenheden. Personalet var venlige og hjælpsomme, og som regel kompetente Der var temmelig lydt, da vi havde en ikke tætsluttende dør ind til naboen
Hotellet ligger super-centralt ved Times Square dvs kort afstand til det meste af Manhattan, fin betjening, rent og "turistskranke" ved receptionen. Værelset var ikke stort, airconditioneringen larmede fælt, og der kom ikke dagslys ind, men i stort ok til prisen.
Fantastisk beliggenhed til rimelige penge. Gode senge, venligt personale. Stort set ingen faciliteter på hotel eller værelser. F.eks. ingen el-kedel, kaffe eller hårtørrer
Hotellets centrale beliggenhed. Venlig og hjælpsom personale Savnede mulighed for at få morgenmad på hotellet. Var bekendt med det, men savnede det alligevel.
God til prisen og perfekt beliggenhed og rent!