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The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
Ambience and history. The Hotel's position is fantastic and the staff were a pleasure to engage. No.
Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again. N/A
The location. the phone at the room did not work properly
The best concierges! Very bad breakfasts. A small choice, tastelessly, the high prices.
everything is superb... from the location, the room , the food, the service no complain at all.
Luxurious hotel and rooms.
Courteous and professional staff. Very nice restoration of this NY landmark. There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
location crazy crowded lobby!!!!
Ubicacion Todavia algunas partes en remodelacion
Fremragende beliggenhed. Miljøorienteret. God service og rent. Havde bestilt med udsigt over Manhatten, fik et værelse på 19 etage med udsigt til en baggård.
Beliggenheden er super Det virker somom perosnalet ikke ved havd deres arbejdsopgaver er. 3 gange på 6 dage blev vi vækket kl. 5.45 - ved en fejl. Et sorry - nej vi hørte ikke andet end at røret blev lagt på.De spørgsmål vi havde skulle der 3 personer til at svarer på, og ingen af svarende var rigtige.Vi fik et værelse hvor der ikke var gjort ordentlig rent, lagnet var i stykker og der var taget af minibaren. Det gjore vi opmærksom på og alligevel blev det skrevet på vores regning. Da vi spise middag på hotellet, kunne vi ikke få lov til at spise færdigt før de kom for at tage af bordet, vi måtte bede dem lade det står, idet vi ikke var færdige.Det indtryk de efterlader er manglende energi/ lyst til deres arbejde.
Udsigten fra værelset. Varme/airconditionanlægget skal forbedres. Vi var 4 dage om at få varmen på værelset reduceret til et acceptabelt niveau.
Beliggenhed, personalet i receptionen var meget serviceminded. 1. Mulighed for brygning af the/kaffe på værelset. 2. Det er et hotel i den højere prisklasse, så det undrer mig at man skal betale for services som er til fri afbenyttelse på andre hoteller, f.eks. internet.
Vi havde et dejligt ophold nej
The windows in the room were frosted. No view, not even of the air shaft. The room was discounted and the advertisement said, 'Courtyard View', so expectations were low. But FROSTED WINDOWS at the PIERRE.....WTF. If I were the Pierre I would be embarrassed to sell that room. Save it as a spare, use it to comp. someone when you are sold out, but don't advertise it as a Courtyard View when rooms at Rikers' Island have a better view of a courtyard than cell block 412, at the Pierre. I cannot believe the Pierre needs my $500/night and would stoop to selling this room, which is so below their supposed standards. Get rid of the elevator escorts and you won't have to mislead people into an unsatisfying purchase. No more Taj, Pierre for this vacationer. The Essex House has worked fine in the past and will again in the future. HUGE disappointment.
Large and renovated bathroom Bedroom small
Warm and friendly atmosphere
Location Old fashion very loud poor AC system
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
The suite was beautiful and nicely appointed. Room was upgraded to suite due to my anniversary. They sent gratis champagne and cake which was waiting for us after dinner. We were on 4th floor and room was next to heating/AC machines. So long as you didn't look out the window, it was lovely. (I recognize I didn't pay for park view but street view but did end up with the single worst view room in the place.)
Location, staff, security and quiet elegance. Beds were also extremely comfortable. Cleanliness of rooms was noticeably good. Hotel is very quiet at night. You will get a good night's sleep. They need an easy coffee shop with coffee and breakfast breads/toast available on the go at a reasonable price. Coffee service in lobby should remain open longer.
Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs! The superior rooms are on the smaller side as compared to other luxury hotels in the same price range
I love Indian food and since the Pierre is a member of the Taj Group, they have several traditional Indian cuisine items on the menu, even for breakfast. Plus, their Indian food is delicious!
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
The attentiveness of the staff and the location. The bed was a little uncomfortable.
Friendly and helpful staff, great location and comfortable rooms
Nice facilities and great location Hotel staff could be more helpful
have not heard any "no, it is not possible" no
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
small hotel and very close to Central Park. service was impeccable no
The upper east side hotel is steps away from coffee shops and boutiques, restaurants are a 20 minute walk away or 5 minutes in a cab. The standard is high, rooms are spacious and clean and the staff are friendly, helpful and have exceptional manners compared to other hotels that I've stayed in. The best thing about this hotel was the European influence. I didn't like that a simple standard coffee cost $6, which really should've been free in the morning given the price (albeit worth it) of the hotel stay. Two cocktails should not have cost $46, especially when prosecco was used instead of champagne.
Everyone was extremely helpful and the rooms were large and clean. The hotel is located on a side street, close to shopping but quiet. I would highly recommend this hotel. The prices in the hotel restaurant were extremely high. A cup of coffee was $10 and yogurt with granola and berries was $27. It was very good but this wasn't room service but actually in the restaurant.
The location was great!
The property is vintage upper East Side in design and service. The property appeared to be maintained extremely well and the staff was always attentive. The rooms were immaculate and very well maintained. The location is walking distance from both upper East side boutiques and restaurants as well as from midtown shopping, museums and people watching. Subway access is also very convenient. I would recommended this hotel to anyone looking for an old world luxury experience in the heart of vintage New York. I would also return without hesitation. No complains on this visit
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
great location and view on Central park
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
The service at this hotel is the best we ever had.
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
Everything - and especially Norman the Bartender - a great person. None.
Renlighed, venlig personale, der gjorde alt for at vi swkulle have et godt ophold - og så en fantastisk beliggended Intet - alt indfriede til fulde vore forventninger/ønsker.
fint og god placering
Meget centralt beliggende 1.kl. hotel. Smukt enkelt design. Godt værelse. Nej
Lækkert værelse der indeholdt alt vi skulle bruge. God beliggenhed. Super service. Ingenting
Dejlig afslappet atmosfære, frit og aflappet. God indretning uden for meget tunge gardiner og tykke tæpper. Lad den automatiske kaffemaskine ved computerne stå fremme hele tiden, det ville være dejligt med en ekstra kop når man kommer hjem. Spar den der står på værelset væk, det gider man ikke begynde med.
easily accesible and friendly staff no lounge. A hotel of this nature should have a lounge
Location, size and service
Professional staff. Huge room for nyc. Complimentary products in refrigerator (water, sodas) Nothing.
Staff were very friendly; rooms were cozy and comfortable and quiet. It's quite lovely but a bit staid for my taste. Location though is fantastic
Everything was first class! No negatives!
A superb, class-act, old world hotel. The real thing. Can't wait to stay again. No.
The staff was incredibly thoughtful, and the room outstanding. Not a thing - excellent experience all round
The location of the hotel is just wonderful - could not be better. The lobby and doormen were very friendly and got to know us during the week we stayed. Our room was beautiful but had no view whatsoever - it looked into a lightwell. My wife and I felt that the front desk staff let the place down. We were promised an upgrade to a room with a view from one receptionist and told to come back at 4pm on our 2nd day to move. After coming from lower Manhattan to make the promised move the receptionist had a change of heart and told us no other rooms were available - although we knew that there were. Front desk staff were the only disappointment during our stay.
the old world ambiance and the courtesy and professionalism of the staff.