Hoteller i New York i nærheden af Herald Square

Rigtig god placering, rimelig pris, dejligt stort, god rengøring Lidt surt personale ved skranke (men resten af personalet var venlige), udsigten fra værelset

Vi fik ikke det værelse jeg havde bestilt. Jeg fik et rygerværelse og blev derefter flyttet til et værelse med 2 senge i stedet for det første og der var ikke mulighed for at få et andet værelse pga manglende tomme værelser.

Items of our luggage were stolen

Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.

Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.

Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve

Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!

OK Hotel. Fantastisk placering og service som forventet. Kun en enkelt receptionist som var uvenlig.

The restaurant was nice, good food The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!

Nothing Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it

OK hotel, god service og værelserne var fine. Vi havde morgenmad med i værelsesprisen, men kombinationen af hvad det var og at den skulle indtages i et ikke videre hyggeligt etablissement i hotellets kælder hvor airconditionen kørte for fuld skrue, betød at vi spiste morgenmad andre steder.

Beliggenheden. Værelset rummeligt. Aircondition larmer meget.

Jeg brød mig ikke om, at receptionen på hotellet ikke ville bestille en shuttle-bus til os til lufthavnen til hjemrejsen, fordi de havde en aftale med et specielt selskab om indviduel transport til en noget højere pris. Jeg burde måske have reageret ved at lade være med at give tips til receptionisten, men det gjorde jeg ikke.