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Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Clean rooms, Small rooms
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Items of our luggage were stolen
Vi fik ikke det værelse jeg havde bestilt. Jeg fik et rygerværelse og blev derefter flyttet til et værelse med 2 senge i stedet for det første og der var ikke mulighed for at få et andet værelse pga manglende tomme værelser.
Concierge/Traveldesk var akt for farvet af deres egne samarbjedspartnere, så man var ikke neutral der der skulle vejledes om hvordan man fandt eller transport etc. ikke særlig hensigtsmæssigt og skjult agenda var ret åbenlys..
Sengelinned blev skiftet hver dag. Meget nedslidt og værelset var ikke særlig rent da vi ankom. Tror der er pænere værelser på hotellet, men vores hørte absolut til et af de værste håber jeg.
Rigtig god placering, rimelig pris, dejligt stort, god rengøring Lidt surt personale ved skranke (men resten af personalet var venlige), udsigten fra værelset
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
The staff was very helpful and very friendly!
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Everything was perfect
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
Perfekt beliggenhed og nogle gode store senge og pænt toilet. Intet vindue, så der kunne ikke luftes ud og morgenmaden var ikke speciel god.
Bedre beliggenhed findes ikke til prisen. Oven i blev vi kvit og frit opgraderet fra quuen til kingsize værelse
Meget god rengøring af værelse og badeværelse. Rene håndklæder hver dag og rent badeforhæng midt på ugen. God og mættende morgenmad.Meget centralt beliggende i forhold til turistatraktioner og kun ca. 50 meter til subway. Dejligt med safe på værelset og fri kaffe i hallen. I perioder lidt trange forhold i morgenmadsrestaurenten.Nogle af personerne i receptionen kunne være mere imødekommende med et smil eller et Hallo. Andre var mere serviceminded.
OK Hotel. Fantastisk placering og service som forventet. Kun en enkelt receptionist som var uvenlig.
Positivt: Beliggenhed, beliggenhed og beliggenhed... Negativt: Lidt nusset og gammelt. Men, ok service + personale.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
The staff at the front desk was very friendly.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Convenient and close proximity to our corporate office.
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
Friendly, helpful staff. Bad view out of room 733.
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
Staff was amazingly attentive. No ice on floor
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
Very convenient location. Excellent service. Clean and cozy room.
Old shower and bathroom
Really a nice, modern hotel in a convenient location with friendly staff.
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Friendly staff and comfort of the bed! Tax additions to bill
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
Personalet er, altid smilende og imødekommende og meget hjæpsomme. Værelserne er fine og regøringen er rigtig god. Morgenbuffeten er god.
OK hotel, god service og værelserne var fine. Vi havde morgenmad med i værelsesprisen, men kombinationen af hvad det var og at den skulle indtages i et ikke videre hyggeligt etablissement i hotellets kælder hvor airconditionen kørte for fuld skrue, betød at vi spiste morgenmad andre steder.
The Strand er et godt hotel og personalet er ikke den type der står med hånden fremme hele tiden for at få en dollar. Som man kan opleve andre steder. Alt er faktisk godt skal vi sige noget dårligt om dem. Ja så kunne der godt være mere frugt til morgenmaden.
God belligenhet, venligt og imødekommende personale. Godt overordnet indtryk. Resturant ikke åpnet endnu. På hjemmesiden stod der iike noget om det.
Alt var godt Nej
Rigtig god placering, meget fin hotel.
Rigtig lækkert hotel med værelse i høj standard. Rigtig god restaurant. God seng, badekar, trægulve, køleskab, WIFI mv. Havde værelse ud til 32. street, men der er faktisk ikke generende larm derfra. God beliggenhed lige midt i det hele.
Beliggenheden. Værelset rummeligt. Aircondition larmer meget.
Jeg brød mig ikke om, at receptionen på hotellet ikke ville bestille en shuttle-bus til os til lufthavnen til hjemrejsen, fordi de havde en aftale med et specielt selskab om indviduel transport til en noget højere pris. Jeg burde måske have reageret ved at lade være med at give tips til receptionisten, men det gjorde jeg ikke.
Paent og rent vaerelse med en seng/sengetoej klart over middel. Venligt personale Vaerelset var ikke saa lyst. TV var ude af funktion men blev repareret. Hotellet kunne med fordel forslaa alternative breakfast-muligheder som en service.
Location was great. The subway station was only half a block away. You can get anywhere in the City very quickly and easily. Herald Square is a neat place as well. Lots going on at night and day. Bed was very comfortable. My only complaint is that the breakfast area is too small - we were never able to sit and eat.
Emmanuel he is the best. The staff is very polite, everything is clean. I highly recommend it. No negative comments
Great view of the Empire State Building, very clean room, and overall a great stay! It was super close to the subway, but far enough away from Times Square that it wasn't crazy hectic. Only complaint-I requested early check in a week before, then upon arrival they said we couldn't check in til 3, despite getting a confirmation email that told me my early check-in had been granted.
Location; comfortable and good size room; staff were helpful and friendly That the room was cleaned only every other day
good location close to all attractions, front desk staff were nice, room was clean, included breakfast When arrived to our room, a note was on our headboard: "Duvet covers & sheets are clean for your arrival" I sure hope so don't all customers need to have clean sheets and covers? Only 2 elevators, working staff would use it all the time to go between floors, waiting time too long. Breakfast are very salty, buffet not refilled fast enough. Hotel does not give Air miles points
The Hotel is in a great Location 1 min away from Macy's. very helpfull staff.. We will us this hotel for our next visit the New York.
seemed to be newly renovated and relatively clean seemed like there was a little wear and tear strating to occur
Location The 2 elevators can't handle 20 floors
The location was fantastic and i liked the security of swiping your card to get in the hotel at nightime. The breakfast eating area was way too small usually nowhere to sit. Also the rooms could be cleaned a little earlier.
Staff was terrific--warm, friendly and always extremely helpful. The free wifi, included breakfast and location all made for a very comfortable stay. Nothing. It was a terrific stay.
Breakfast!! Towels and Shower Curtain smell very bad.
The excellent staff and good breakfast. Great location - would definately stay here again