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minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
Old shower and bathroom
Convenient and close proximity to our corporate office.
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
Staff was amazingly attentive. No ice on floor
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
Friendly, helpful staff. Bad view out of room 733.
Paent og rent vaerelse med en seng/sengetoej klart over middel. Venligt personale Vaerelset var ikke saa lyst. TV var ude af funktion men blev repareret. Hotellet kunne med fordel forslaa alternative breakfast-muligheder som en service.
Beliggenheden. Værelset rummeligt. Aircondition larmer meget.
Rigtig lækkert hotel med værelse i høj standard. Rigtig god restaurant. God seng, badekar, trægulve, køleskab, WIFI mv. Havde værelse ud til 32. street, men der er faktisk ikke generende larm derfra. God beliggenhed lige midt i det hele.
Rigtig god placering, meget fin hotel.
Jeg brød mig ikke om, at receptionen på hotellet ikke ville bestille en shuttle-bus til os til lufthavnen til hjemrejsen, fordi de havde en aftale med et specielt selskab om indviduel transport til en noget højere pris. Jeg burde måske have reageret ved at lade være med at give tips til receptionisten, men det gjorde jeg ikke.
Super beliggenhed midt på Manhattan. Lækre værelser med fantastiske senge. Dejlig morgenmad. Dygtigt og hjælpsomt personale.
Hotellet fremstår i god stand med gode komfortable værelser med alle nødvendige faciliteter. Perfekt beliggenhed og god service.
Høfligt og professionelt personale, der var til rådighed, hvis der var brug for dem, og som ellers lod gæsterne i fred og ro. Desuden var stedets beliggenhed absolut perfekt for os.
Vi fik ikke det værelse jeg havde bestilt. Jeg fik et rygerværelse og blev derefter flyttet til et værelse med 2 senge i stedet for det første og der var ikke mulighed for at få et andet værelse pga manglende tomme værelser.
Rigtig god placering, rimelig pris, dejligt stort, god rengøring Lidt surt personale ved skranke (men resten af personalet var venlige), udsigten fra værelset
Concierge/Traveldesk var akt for farvet af deres egne samarbjedspartnere, så man var ikke neutral der der skulle vejledes om hvordan man fandt eller transport etc. ikke særlig hensigtsmæssigt og skjult agenda var ret åbenlys..
Sengelinned blev skiftet hver dag. Meget nedslidt og værelset var ikke særlig rent da vi ankom. Tror der er pænere værelser på hotellet, men vores hørte absolut til et af de værste håber jeg.
Positivt: Beliggenhed, beliggenhed og beliggenhed... Negativt: Lidt nusset og gammelt. Men, ok service + personale.
OK Hotel. Fantastisk placering og service som forventet. Kun en enkelt receptionist som var uvenlig.
Meget god rengøring af værelse og badeværelse. Rene håndklæder hver dag og rent badeforhæng midt på ugen. God og mættende morgenmad.Meget centralt beliggende i forhold til turistatraktioner og kun ca. 50 meter til subway. Dejligt med safe på værelset og fri kaffe i hallen. I perioder lidt trange forhold i morgenmadsrestaurenten.Nogle af personerne i receptionen kunne være mere imødekommende med et smil eller et Hallo. Andre var mere serviceminded.
Bedre beliggenhed findes ikke til prisen. Oven i blev vi kvit og frit opgraderet fra quuen til kingsize værelse
Perfekt beliggenhed og nogle gode store senge og pænt toilet. Intet vindue, så der kunne ikke luftes ud og morgenmaden var ikke speciel god.
The hotel was very clean and had all the conveniences. Bed and bedding was great. Close to Times Square and our room had a spectacular view of the Empire State Bldg. Caution: If you have a vehicle, parking cost almost 25% of of nightly stay.
Excellent TImes Square location for weekend stay .
We stayed in a large clean studio room for just two nights. It was a good experience but the room wasn't as large as I thought it would be. For example, when the sofa bed is pulled out there isn't any room to walk between it and the full/queen bed in the room. The pull out couch bed was as uncomfortable as we expected it would be, but after our long NY city days, we didn't care. Breakfast was plentiful in options, but so packed with people one of us had to stand to eat. Get there early I guess! Elevators were just as bad; the general advice was to go up to get down. Clean room. Prompt service. We'd stay again.
This was a great value for Manhattan. It was within walking distance of Times Square, Central Park, and many other popular New York hot spots. The staff was very friendly & helpful. When we arrived, there was only 1 operation elevator & the staff went out of their way to make sure people didn't have to wait too long for the elevator. The complimentary buffet breakfast was excellent - great if you have a family! The rooms were quite large (with a full kitchen) and the beds were extra comfortable. My husband and I would definitely stay here again.
We stayed here in August to celebrate our daughters 13th birthday. We are a family of four, my husband, 13 year old daughter, 9 year old son and myself. The hotel staff was so welcoming and helpful in every way. We arrived a few hours ahead of check in time, but they allowed us to check in early. I had requested a couple of treats to be in our room when we checked in. They didnt have them available at check in, but the treats were in our room when we returned from the broadway show, along with a balloon bouquet and a birthday card for our daughter! Anything we needed or asked for during our 4 day stay was taken care of with a smile! The rooms are very spacious and clean. The kitchen is quite attractive and very useful for keeping snacks and drinks. The hot complimentary breakfast was good, we often took our plates of food back to our rooms and reheated our breakfasts as we each got showered and realy for our day. The hotel is in a great location. An easy walk in one direction...
Clean, spacious and very nice room, close to Times Square. Complimentary breakfast and afternoon light dinner was a plus. Would recommend, and visit again.
I have stayed in quite a few NYC hotels. The room was magnificent! The breakfast and gathering area was beautiful and the staff was so friendly and accomodating!
While the decor, aesthetics, and general reception are great, the customer service and professionalism from the front desk is completely sub-par and below standard for any hotel within this price per night range. I was completely taken by surprise and frankly, shocked when I realized minor construction on a door lock was going on in the room next to mine. Apparently, management thought it a good business idea to begin the deconstruction and removal of the lock with the requisite banging, clanging, kicks and other associated noises at 9:30 pm!! When I called the front desk to complain, the female rep advised that she didn't know when it was going to finish but that it would continue--completely uncaring that after taking two separate airplane rides to get to NY, encompassing a total of 15 hours, one flight from a recovering war zone no less, all I want to do is sleep and rest in order to be somewhat recovered from passing two continents and three time zones and to be prepared for a me...
My wife and I spent 5 days there to celebrate our anniversary?our first visit to ?the big apple?. The rooms were a little small, but were very clean and well furnished. The staff was friendly and helpful. We really enjoyed the hot complimentary breakfast, but be warned, they get very busy from about 9:00 to 10:00 AM. Be there before 8:30 and you are fine. The location was excellent for us, within walking distance of Bryant Park, the Rockefeller Center, many Broadway Theaters, ABC and NBC studios?even Central Park if you don?t mind a couple mile walk. We totally enjoyed our stay?will stay there again if we return.
Our stay at Residence Inn was actually better than expected. The staff was very friendly and helpful. Even the maintenance staff always said hello and had a smile. The breakfast was good and they even provided a light supper which our family took advantage of. We would definanty return. P.S. Our City View rooms on the 27 floor had an outstanding view.
We stayed here, of all times, through New Year's Eve, and it was a very wise choice! \n\nThe room had a full kitchenette with microwave, full size refrigerator, toaster, dishes, etc. It was really convenient to be able to go to the corner store and buy midnight snacks or breakfast for the next day.\n\nThe front desk staff was very matter of fact. They weren't overly friendly (it is NYC, lots of people, not everyone will be gushy!). There wasn't a bellman that we saw -- which we liked because we can wheel our own suitcases, not a big deal. There typically was a security guard near the door and you have to use your room key to get to the upper floors. \n\nI would definitely stay here again and recommend it to friends!
The check in process was pretty average, but with unfriendly front desk attendants. The hallway was dirty on the floor that I was staying on...both trash on floor and carpet was dirty. Great location and good price, but below my expectations and below what I have experienced at other Marriott properties.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Items of our luggage were stolen
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Clean rooms, Small rooms
very central location
Nice location. Room was small, but clean and updated. Hotel itself is a bit dated and doudy.
price, decor, breakfast, walk-in shower neighborhood, esp. garbage in streets, bed too hard, Minibar only coca-cola and alcohol - storing water, fruit, or juice prohibited enforced by electronic monitoring, cheap plastic cups - no glasses, "superior queen" sleeping room 10'x12', bath 4'x5' roof deck closed
The front-desk was very helpful The room was very small, and the bathroom was extremely cramped
A small friendly hotel offering all you need. Immaculate rooms with great breakfasts and clean bed linen and towels every day. Excellent location for all the major sights - perfect for a long weeked sightseeing. Would definitely stay again and have already recommended it to friends and colleagues.
The room was clean Extremely noisy (couldn't sleep at night) although I had asked for a quiet room, very basic breakfast
The central location -could walk to the Village or the Park Complimentary breakfasts The price - but I guess that's NYC for you
Proximity to 7w building and Korean restaurants When booking thru online agencies you always get the room next to the elevator. It was quiet enuf but that was after we propped the banging fire door open.
I stayed in one of their newly renovated premium rooms and they are gorgeous!! Comparable to the Thompson hotels. Definitely a great value with an amazing location. Would definitely come back and recommend the renovated rooms.
it was a nice and clean room. breakfast was good though it was just muffins, bagels and toast, no eggs or ham. convenient location next to the subway
The terrace was hands down the best part of all the hotels we stayed at in NYC.
- Friendly and helpful staff - Small but clean room, comfortable bed - Well-appointed and nice ambiance - Within easy walking distance of Penn Station, Madison Square Garden, Times Square, Empire State Building, Grand Central Station, and other midtown sights, as well as shopping and good restaurants Disappointed that the rooftop garden was closed for renovation
En fremragende og central beliggenhed lige mellem Broadway og 5th Avenue....og et meget venligt personale! Morgenmaden var meget ensidig. Kun tungt brød, smør og én slags smøreost....og naturligvis adskillige søde kager.
OK hotel til prisen. Man får hvad man betaler for. Fedt at der var gratis internet til alle der bor på hotellet. Sørg for at der er mere plads til morgenmaden, da man nogle gange skal stå og vente for at få morgenmad.
Beliggenheden er fantastisk, Midttown og gå-afstand til Time Square, Central Park, Macy's og en Metrostation lige uden for døren. Nej
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Friendly staff and comfort of the bed! Tax additions to bill
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
Beliggenheden - meget centralt.Hjælpsomt og imødekommende personale. Rene værelser og god seng Personalet fulgte ikke op på vores bemærkninger om, at TV'et ikke fungerede optimalt. Selvom vi omtalte det flere gange og de lovede at bringe det i orden.
Når man besøger Manhatten er det en stor fordel at bo centralt, Hotel 373 opfylder dette, for meget mere centralt beliggenhed kan det i mine øjne ikke blive. Rent sengetøj hver dag, utoligt venligt og hjælpsomt personale var andre positive oplevelser, der var med til at gøre vores ophold i New York endnu bedre. Værelserne var små, men det vidste vi på forhånd, og da vi skulle kun bruge værelset til at sove, bade, og slappe af mellem shopping og oplevelser, var det af mindre betydning. Fra det værelse vi fik var der udsigt til Impire state Building.
God beliggenhed, dejlig rene værelser, venlig personale i receptionen. Nej
Super centralt beliggende - venligt personale. Værelse lige lovlig tragt ikke muligt at sidde på andet end sin seng
Personalet var særdeles hjælpsomt. Hjalp os bl.a. med at finde en tandlæge. Rengøringsstandarden var upåklagelig. Der var rent, og vi fik rene håndklæder hver dag, og rent sengetøj når vi ville. Beliggenheden er samtidig super, lige skråt overfor Empire State Building. Sengen måtte godt have været større, når man er to der ikke er kærester der skal dele værelse, var det lige lovlig tæt.