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Vi føler os mildest talt røvrent! Vi får lovet et værelse der er I nærheden af $3500, til den halve pris. Værelset er efter vores mening ikke engang den halve pris værd. Sengen var for lille til to personer, og der var kun ét lagen, til os begge. Et lagen, når vi ankommer I starten af marts og temperaturen er nær frysepunktet. Da vi tændte for varmen lugtede der af prut I hele værelset, så vi dødfrøs I 7 dage! Inden vi ankom skrev jeg til dem at jeg skulle opereres I ny og spurgte pænt om vi kunne få et godt værelse så vi befandt os godt under noget, der skulle blive en ret hård uge. De lovede os et stort værelse, men da vi ankom så vi på brandplanen, at vi havde fået det mindste værelse på hele hotellet. Så de holdt ikke hvad de lovede.
Fint hotel men gammel og slidt værelse (især badeværelse). Meget lydt. Bestemt en opgradering af badeværelse til til 4 stjernet hotel. Jeg ved ikke hvad man kan gøre ved at der er så lydt fra nabo værelse
Hotellet ligger centralt og nemt at komme til fra lufthavnen. Subway, Macy´s samt shopping lige rundt om hjørnet. Alt i gåafstand.
hotellet ligger meget centralt, personalet er meget hjælpsomme dejligt med både diner og restauent i forbindelse med hotellet bruseren var rigtig dårlig rengøringen kom lidt for tidligt
Central beliggenhed, - ideelt når man både skal up-, mid- og downtown. Fik lov til at vente 2 timer med at tjekke ud uden beregning (hotellet var dog heller ikke overbooket). Et par af fitness maskinerne er nedslidte (cyklerne).
Anderledes design, indretning og atmosfære. God beliggenhed. Rod i booking, beskeder og reservationer.
Fantastisk atmosvære og fede omgivelser. Super skøn tagterrase og hjælpsomt personale.. Nej, har boet her mange gange og er vant til de små værelser.. Måske de snart burde indføre fri internet..
meget imødekommende personale , super beliggenhed, meget små værelser men super hyggelige nej
Et skønt designerhotel med perfekt beliggenhed, specielt tagterrassen med liggestole og flot udsigt var vi begejstrede for.
Super gårdhave, super tagterrasse, super morgenmad og meget serviceminded personale.
The beds were super comfortable and the decor was amazing ! I live in New York and I felt like a tourist there . The lounge needs to stay open later . I wanted to enjoy it more .
Free continental breakfast in NYC !!!! nuff said
Loved - the location although a bit shady at night due to the gay strip club two doors down, all the free food and drinks although it wasn't the best tasting at least they offered and thats more than you can say for any other hotel in the surrounding areas, the kitchenette came in handy Hated - the elevator situation too many people not enough elevators, the fact that they used a pasenger elevator as a service elevator to hual trash from the guests room...it was filled completely to the top with trash bags and we had to stand there and watch and wait as they got it all out and sprayed and wiped down the elevator so we could finally get back to our room, I did not like seeing so much of the inner workings of the hotel in plain view
Clean, friendly staff, safe location, near Penn Station and Bus/Subway station. High speed elevators were quick and fully functional yet compact room, quality continental breakfast included. All rooms sleep 2 persons. Booked through booking.com and charge for room was not to occur until stay, instead the room was charged immediately, one month before stay. While Elements is a non-smoking hotel, you may encounter some large dogs. Rooms suitable for 2 persons only, would be crowded with a large dog as well.
Clean and comfortable bedroom, nice bathroom, location is very good, near Port Authority, Subway, Times Square. The elevators are just 3 for more than 30 floors, what makes it difficult to get in in the morning, when everybody is trying to leave. I took more than 10 minutes to get one since it always skipped our floor. The reception desk staff was fine, but just that, they were not friendly enough to make you feel they really cared for your stay. I asked about the value for a late checkout since there was a transaction in my credit card, and they just said that they did not know about any transaction according to the value I showed to them. After the checkout, that was the value of my late checkout.
Enjoyed the decor and atomosphere - great location and a great stay! Free happy hour and solid breakfast to get you going. Someone tried to come into our room at 8AM but we had the deadbolt on - never found out who it was or why they would come in with a 12AM check out.
It feels as if you have your own apartment. Element has thought of everything. The full sized fridge,nth silverware and the dishwasher. The most notable feature at Element is the staff. They are truly focused on getting everything that you desire to you and somehow seem to always go above and beyond. Great for locals and for tourists. Room service was missed.
The location is convenient to many points of interest 3 elevators for a 40 story building equals 5 to 10 minute waits for the elevator. The included breakfast is worthless as the space is so crowded and trashed by 8:30 that it is unusable. The kitchenette in the room has no value for a weekend stay and the space it takes up means there's no room for your suitcase.
Breakfast, laundry facilities, nice rooms and bathrooms, kitchenettes, view, location Too few elevators for the number of guests. Spent 20+ minutes waiting for the elevator.
Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Nice hotel friendly people The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
for the buffet breakfast they write down 18% tip???
Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside. WiFi wasn't free unless you sign up to rewards club.
I couldn't beat this location for the price! Great places to eat within walking distance. I wish there were a refrigerator and microwave in the room. At least a fridge.
This guest did not leave comments about this hotel.
Location No desk and chair furniture suitable for using laptop. Went to nearby coffee shop.
The location was great, roughly 10 blocks from time square. There was no microwave or refrigerator stationed within the room. Also, the gym should did not have a 5-gallon water reserve for guests.
Reasonably modern and upscale hotel in an ethnic, melting pot area of NYC with a very friendly, helpful and knowledgeable staff. Only small issues like a wall outlet that didn't work, a room refrigerator that only served as a bar and a very un-secure and difficult to use wi-fi system - nothing major.
Near Times Square, cleanliness and open room with large window...
Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York! The only issue that ever came up was the shower would leak a bit into the hallway floor.
The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
A staff member member became rude with us in the hotub area. We were compted $50 in room service because of it. Other than that, the place was great!
Nothing The hotel was too expensive The room was very small It was dirty
Location Noisy in room heater.
Good price and location AC unit was extremely loud, impossible to sleep well with it on, and it was humid hot summer in NYC. Major bummer. No towels in pool area had to call 3 times, there is barely any staff around ever. People seem to be here to crash for parties or work, not really a vacation hotel.
Location was excellent
Impossible to sleep depending where your located in the hotel. If your on the same side as the club good luck getting any sleep at all. I could here the music and the DJ better than I could hear our room TV. Had to keep AC and TV on in attempt to drown out the music.
Liked that 4 of us could have a room where we each had our own bed and tv and be fairly close to great destinations. The place is right beside a night club and the room we were given initially was right beside the club. You could feel and hear the music in the room all night. There was also an "emergency exit" door right outside our room that was used by service personnel. The door banged constantly with people coming and going. Seriously the bang was so loud it made us jump every single time - this was every 15 minutes or so the entire night. None of us slept (myself, my 63 year old mom and my 18 year old daughter). One of the Tv's didn't work at all and another had a bad picture - we asked for it to be looked at - never happened. No way to lock the door from the inside and no "do not disturb" sign. We complained about the room but of course they couldn't do anything other than move us for the 2nd night and offer free breakfast (which was actually brunch starting at 10 am which needs its own whole other review). Room was dirty - carpet, sheets...Then the second night we did have a quieter room. While we were getting ready for our show there was a knock on the door followed by a male employee walking right in - no waiting for us to let him in - just walked right in to fill soap in the shower??? What if we had been naked? So bad it was laughable. At least we all have a funny story to tell. A tv and 2 lights didn't work in this room either. Awful awful place. People were nice but didn't follow through on the service at all.
The mini bar The maids
I usually stay on the lower Eastside when I travel to New York for the restaurants and art galleries. I selected the out purely on the basis of economics and the desire to do something slightly different. Although there are no art galleries and only a handful of restaurants in this neighborhood it is walking distance to time square and the theater district. If shows are your game, this place is pretty awesome. However for 160 bucks a night with good sheets and a recently renovated modern bathroom I do not feel inconvenienced at all. You can easily take the blue line subway down to Chelsea or Greenwich Village and as long as the weather wasn't as terrible as it was during snowstorm Jonas during my stay you can easily walk east across to the Bowery once you have moved south a bit by train. There's a charming coffee and breakfast place right next-door to the hotel which was friendly and provided healthy food options. The staff at the hotel although not the most polished was extremely helpful during the storm. They were able to extend my stay since I was stranded with all flights canceled for 2 days without gouging me. I had a problem with my television remote which they expeditiously repaired and I appreciated the attentiveness and speed. The hotel restaurant was, meh, just fair, certainly not awesome as compared to most restaurants in New York, but they get points for being the only place open on the night of the storm. And again at bargain-basement prices for the room one as little right to complain.
Proximity to various NYC highlights is very nice. I understand parking in NYC is difficult, but a better alternative could be achieved.
The outside seating area attached to our room and the internal attrium. Staff were very helpful. We booked a suite. Very small room with only a bar mounted above the credenza to hang clothes. I had to make a conference call the next down so went to a common seating area downstairs It was dirty with several chairs stained with spilled drinks. Very loud club which didn't close until 4:00am. Good for young folks less so if you are a little older.
Can't beat the location Spa and hot tub need to be heated up in the morning
Great welcome. Staff always willing to help. Rooms very comfortable. Great view. Fantastic design, furnitures, deco. Room cleaning was average.
The View at the bar on the 16th floor! The view from our room, the food, service, location
The cleanliness of the room and the bathroom and the location (near to time square) which we can find several metro lines. The noise resulting from the street (trucks, klaxons all night long). It was almost impossible to sleep even with earplugs.
Very nice soap and shampoo Toilet paper poor, coffee stand in the morning moved away very early. At 9:30 it was already moved away. from the five opportunities we could only use 2.
We brought our dog with us, and they were very welcoming and accommodating...he got treats, a new leash, and they even offered a dog bed! And, they didn't give us a hassle when we wanted to leave the dog in the room while we went to dinner. I think the dog had as great a time as we did! The location wasn't the greatest if you are looking for "things to do" right there in the neighborhood, but for our needs, it was perfectly fine!
Good location, 10 minute walk to Times Sq. No coffee/tea making facilities in room. Drinks expensive.
Nice view from the bar, nice room.
Amazing room with a view of the Hudson River. Excellent service from staff. The evening wine reception is a nice touch.
There were comfortable beds, nice tv's in the room as well as a brilliant shower. The hotel is next to a junction so you get awoken very early every morning but i was put on the second floor next to it.
Vi synes Fairfield Inn ligger meget centralt, og vi vil helt sikkert bo på det hvis vi skal til New York næste år. Vi synes morgenbuffeten er god, men måske mere variation i morgenbrød, såsom lidt forskellige rundstykker/franskbrød
Ligger centralt for alle oplevelserne Deres mogen buffe er under alt kritik.De burde satse på en god prismæssig rimelig resturant.
Godt gå-afstand fra Uptown, god service - venligt personale Lokalet til servering af morgenmad er for lille. Ofte må man stå og vente på at få en plads
The location was great, the rooms were clean, and we had generally no problems. The elevators can be kind of finicky and slow.
Family vacation with a 10 & 12 yr old. The location was good for us. The size of the hotel room was comfortable, actually larger than I expected for NYC, and it had a mini fridge and microwave which was great with kids. The staff was very friendly and very helpful. The bathroom was small but that's what I expected and my only real complaint was the water pressure. I literally had to run around the shower to get wet and getting the the shampoo and conditioner out my hair was a challenge. Overall I would stay again without a doubt.
The fact that there was only decaf coffee pods in the room. People staying in a hotel do not always want just decaf. The room we stayed in had no bathtub and I was very disappointed with that.
Good central location to transportation that we use while in the city. Known entity. Have to pay large fee for Wifi when even coffee shops offer it for free. Big gouge. Only one usable electrical outlet in room. You charge your phone or you have AC, but not both. Other outlets are hidden behind furniture.
We selected an ADA access double double executive room, which was spacious, extra nice since space in NYC is at a premium. The location is away from the madness of Times Square, but so very close that you are not hiking to see the shows. The shower was probably my favorite feature, with a fixed shower head and separate hand-held unit. I wish all units had those, not just the ADA ones. The beds are very comfy, and the linens fresh. I had just seen that Daily Mail report of beds being remade instead of getting fresh sheets, so I was paying attention to that! The best part of a stay at the Belvedere is the staff. To a person, they are all knowledgeable, helpful, and pleasant. I can't wait to see them all again on my next stay. The elevators are in desperate need of performance overhaul; they are very, very slow. Good thing there are four of them!
Nice clean new rooms. Friendly staff! The elevators were a little slow but we had no problems. There was a problem with getting a package delivered to the hotel wires got crossed by staff?
The room I stayed in had been renovated recently and while not the Taj this place was charming. The staff were all friendly and helpful. It was raining one morning and they loaned me a nice big new umbrella. I was working a lot and so I didn't mind that there wasn't a giant pool on the roof with deck chairs. If go back for sure. Nothing I can think of. I mean it's an old stately hotel. The dining room was a bit long in the tooth. But I liked the place.
Hotel has no ambience, no place to sit and relax outside the room. No lounge or fireplace, no lobby bar, no hotel restaurant. Rooms are decent size, but bedding is thin and uncomfortable, air conditioning/ heating is difficult to control, rooms are separated from one long noisy corridor by thin doors. Housekeeping is great, but very noisy if you are on anything but PST and want to sleep past 730AM. The breakfast "cafe" is a single basement common room where you self serve a mediocre breakfast, even coffee and juice from dispensing machines. Whoever owns this hotel cares little about the guest experience, period. That is evident from the basic design of EVERYTHING. But Hotel location is good. If you must stay here, get a room on the north side facing the back of the "tenements" on 49th. A little kid babble from those homes is better than listening to police and fire sirens all night. Pretty much everything could be improved except the location.
the concierge service was excellent!! got me on the right subways. especially Diana
Close to Time Square and within walking distance to 3 subway lines. Rooms were clean and well decorated. The double beds were small for adults and teenagers and had a dip in the middle. I would suggest getting a queen size bed if it is available.
Very clean rooms. Proximity to Times Square, subways and restaurants. Will definitely stay here the next time we visit New York.
I loved the character of this hotel and the executive king suite is absolutely beautiful very clean, had a super comfy bed absolutely loved this hotel. Would absolutely return again!!!! Nothing I didn't like
I didnt like anything about it. I reserve a room with 2 Queen Size bed when we get there it wasn't reserve for us awful experience the man in the front desk he suggest his going to look for another hotel but we were so tired we just need to relax.
The location is awesome! The cleanliness and comfort of the room fit my needs well Front staff in evening is less than eager to communicate about the room availability and rates. I reserved the room via Kayak and the concept seemed foreign to the staff.
I was in town for a convention and found the location perfect. Staff was great which was a real plus given the small size of common area. The room was comfortable and I liked the wood floors. Rooms average to large size for NYC. Just want to commend the staff at the front desk, bell man, and breakfast staff all helpful and friendly. I think I saw a cast member from Law and Order staying at the hotel too. Better after hours food in the vending machines. It was out of colas at 9 on a Wednesday night, and limited snacks selection. It is NY so only had to walk a block to find what we wanted though. 35th is one way west and not cab friendly.
LOVED the place. By far the best value in the city! the room was perfect for our family! The bar and lounge in the lobby ROCKED! Roman, the bartender was great! The entire staff was super friendly! 5 STARS !!
I have stayed at the Tryp several times (perhaps 8-10x) over the past few years. Overall, the room size is good, price is good, nice little bar downstairs. Decent accommodations for the money. The staff was so horrible this time around. Just overall not accommodating. There was no hot water on the coldest day of the year. My husband took a freezing cold shower and the just put their hands up like oh well!
Close to subway stop A lot of noise in room hardwood floors and thin walls, makes for a noisy experience especially with the exit doors being slammed by housekeeping all day. Could hear full conversations in the rooms from neighbors
The best service and kindness help from the front desk lady impressed me , as the door keys were not working she took us to our room personally,
Front desk was wonderful, just things beyond their control occurred. Shower in our room squirted from wall even after repair man tried to fix, had to change rooms, delay in getting extra towels from housekeeping--the biggest and most noticeable is the cleaning staff does not know how to properly clean a room, wood floors not swept in rooms and the space between glass showers and sink have never been cleaned--whole bars of used soap, hair ties, wrappers and etc in the space-- just totally gross-- room 306!! They really need a lesson in how to clean a room!!!
Great value! We had an enjoyable weekend visit to NYC with a group of friends. We stayed in a Premium Room with 2 Queen beds, and a pull-out sofa. It also had a mini-fridge and wet bar area. The room was huge, clean, and very comfortable with tons of windows. The location of the hotel was convenient to our weekend plans at MSG. Hotel lobby staff was friendly and helpful with restaurant recommendations. I would definitely stay at this hotel again, and would certainly recommend it to friends.
I like the new trend of wood floors, as used here. Seems cleaner. The rooms are very attractive, but less functional than others. The beds are very comfortable. There are lots of places to plug in devices (regular outlets and USB) in several places. Elevators are plentiful and efficient. Loved having a Keurig coffeemaker. I interacted little with staff, but all I encountered in the hallways were friendly. A little off the beaten track, which is good in the city. And right next to a police precinct, which made me feel extra safe. There was no drawer-storage in my room (the closet is elevated, so you can put things on the floor of that, plus belowe the closet are two cubbies - one with the iron/board and one with a safe, but not really convenient for clothing). There was no countertop space in the bathroom for cosmetics, etc. No minibar, which is a sign of 4* and up, to me. And all that is provided are paper coffee cups. Some people may like that they may be cleaner, but I like glass glasses, and ceramic cups. Since I brought a bottle of wine, I asked in the bar if I could have a wine glass to take to my room and the bartender said he wasn't allowed to give one to me. I had a problem turning my TV off with the remote (it would just come back on) and a late night call to the front desk was no help ("Just turn the volume all the way down.") I eventually found a power button on the TV, but the desk clerk should have suggested that. At check-in, the clerk was not unfriendly, but when he handed me my keycard, he didn't really explain anything about the facility (breakfast, etc.) like people usually do.
close to penn station I stayed for 4 nights. very loud and i'm talking about car trucks passing by it's people banging on trash cans and construction. The hotel is next door to a police station. room are good size but decor is modern cheap looking with dispensers for shampoo and body wash glued in the shower. I would not stay there again.
The staff was outstanding and did everything they could to make my stay the best possible. The room was very clean and nice and had many added accoutrements that I had not expected. Overall my stay was excellent and I would recommend this hotel for business and pleasure!
Comfy bed with soft sheets, nice staff The ice machine didn't work
Good location, helpful staff. Small room, even by NYC standards, heat was very difficult to regulate.
Got in late after the Bruce Springsteen concert and the front desk associate gave my friend and I each a bottle of water. Extra cookies on check out -- which are amazing by the way! Issue with two blow dryers.
Beds were comfortable. Bathroom was good sized with a large shower, but there was virtually no counter space and it was impossible to use the faucet and sink without splashing water outside the sink. The room had almost no drawer space. Two narrow and deep drawers and one letter drawer. Closet also very small. If you are staying more than a day or two, you will have to still live our of your suitcase. Speaking of suit cases - no place to put them to get them out of the way. Very poorly designed room/bathroom/furniture for counter space and drawers. Broken safety rail in shower - very dangerous! Nice breakfast - but constantly running out of plates, bowls, etc.
For the cost I don't see how you can charge what you do for these rooms when you can stay at the one at Times Square for the same amount and have a suite. You can barely walk by another person in these rooms. You charge WAY TOO MUCH for them!!!
We got our cookie, so we had that going for us... which was nice. Staff was curt and unwilling to accommodate a booking error that occurred. It didn't really seem like my business mattered much there. Won't be making any future reservations here.
I can't say enough about how friendly the staff was!! Amazing Small rooms , but that's typical of many Manhattan hotels
Great Location, comfy bed, staff was very nice and friendly. Linen was dirty no complimentary items in bathroom one face towel in bathroom no water to make coffee Early morning construction no fridge in room small room
Internet only in the lobby
Misinformation from concierge on where to park when we arrived at midnight. Construction noise outside our window all night with no warning or apology from hotel staff. Place is pretty crowded and dingy. Was not aware that Hilton did not give points if booked through kayak
The staff at the DoubleTree South Times Square is AWESOME! Friendly, helpful, bent over backwards to make my stay comfortable. Small room, ice machines not on every floor. SLOW elevators!
We were there during the blizzard and the staff did a great job, especially like the restaurant!!!
I was really pleased about the accommodations on the hotel. Full kitchen was really useful. Personnel was kind in general (as long as a problem did not arise). I did not like the eggs for breakfast. Couple of packages were not received by hotel.
El servicio es excelente, como también las facilidades. La realidad es que me encantó todo. Vuelvo a quedarme aqui.
Hotel was good. A little dated but clean and comfortable. Good value for NYC. Close to times square. Great view of the empire state building. Staff was excellent. Very friendly. They even got my a room on a higher floor for the views. Excellent customer service.
Central location, clean, modern bathrooms, comfortable beds. Noisy but it's downtown Manhattan so it's to be expected.
comfortable bed, clean, good location, friendly and professional employees
Nice room and view. Great Location
After the maid cleaned my room, she left the room open and did not close the door.
The room was small, but larger than many other hotel rooms in Manhatten. It is quite adequate for two people. The closet was large, with a small coffee maker. The bed was very comfy and included pillow top mattress, down comforter, and down pillows. Desk, Internet connection, and flat screen t.v. Everything was new and very clean. There is also a computer provided for guest use in the lobby. The location is directly across from the Port Authority bus terminal. The street includes two adult DVD stores and is located in a side street that may scare some people. On the plus side, we were ten minutes from Time Square and there were people everywhere so we did not feel unsafe walking to or from the hotel.
Fantastic hotel, great location. Staff were great many thanks ti them. Ideal location next to Port Authority Bus Terminal and Subway Station. Street not seedy in our opinion, felt safe always. No complaints great stay. Many thanks.
The staff, were brilliant. So nice and helpful. Room was great, and very clean everyday. Only problem (which wasnt overly bad) is, it is right next door to the New York Parole Office, and not as close to Time Square Centre as I thought.
Beds very comfortable, nice new hotel in reasonable location, walking distance to times square.. and shopping. No Fridge in room ,noisy airconditioning, did not receive requested early morning wake up call. On check in had booked and paid for king bed, got 2 doubles as king not available, thereby reducing space in already small room.
staff and location both excellent loved everything
The hotel was small with a standard foyer but the room was surprisingly roomy with a good bed and layout.
Staff was very helpful - hotel is very quiet - very clean - very comfortable -certainly will use hotel again - nice breakfast and bar area no
Great hotel, nice staff, good location. Definitely a good value for NYC!
Friendly staff, free internet, stylish room, free brownies and chocolates, The hotel website promised us a rate that included breakfast. However, we were not able to actually book this on line.
Rooms were perfect, staff were amazing!!! The bed was like sleeping on a cloud!! Nothing!!
Clean/Modern rooms We had a lot of trouble with payments (no record of booking and overcharging credit card 5 times) of rooms otherwise great stay
Location TV did not work. Food service not as advertised on web site. Under renovation so very noisy very early in am
The hotel service is great. Hotel staff is very nice and they send the cards with the weather forecast every night. The location for the hotel is convenient but the neighborhood is not very safe, especially when you walk back to hotel alone at late night.
Staff was very attentive! Everything was fine...
The location was great for us, next to the port authority and Times Square. Wine bottle opener had to be borrowed from the bar. Other hotels I stayed at had them at reception.
Brand new hotel in a central location. Very quiet. Friendly and helpful staff, both housekeeping and on reception. Situated on a slightly seedy street: a couple of adult dvd stores and a Parole Office. The air conditioning unit located in the room is very loud. There's no coffee/tea making facilities in the room. Not really a bad point - maybe just a nice extra that's missing.
Hugo, a bellman, was amazing. The hotel was fine, but Hugo went out of his way to make my stay exceptional. I lost my laptop (probably in a taxi) and Hugo spent a ton of time and effort helping me. I can't say enough positive things about him. I'll stay again, mostly because of the staff.
Very helpful and friendly staff. Nice rooms, great location.