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fantastisk beliggenhed og kanon super service af alle på hotellet
Rimelig service Boede på hotellet for 3 år siden hvor det netop var nyrenoveret. Det er i mellemtiden blevet særdeles slidt uden synlig vedligeholdelse. Jeg vil gerne ikke anbefale det længere udfra "value for money".
Lå super centralt, rimelig størrelse værelse. Fint badeværelse. Fint med forskellige hovedpudetyper at vælge imellem, Der var ingen betræk på dynerne. Lidt ulækkert i fht hvad vi er vant til. Elles alt ok.
Søde mennesker og venligt personale Ja, der var en del kluder I vores reservation, som resulterede I vi fik en del bekræftelser på en anden dato end reserveret og en del bekræftelser på den samme reservation. _Dette var noget forvirret og resulterede I at vi var nød til at ringe til usa og til booking.com
Super beliggenhed: tæt ved Times Square og dog et roligt hotel.Venligt personale, der kompenserede for overset ændring af booking tiden, ved at opgradere til Premium Hotel, og var iøvrigt også opmærksom på fejl i afregningen som følge af disse ændringer. Vi forlod hotellet med bevidstheden om, at der findes gode og reele hoteller i New York. Vi savnede en "ismaskine" på etagen.
Hotellet ligger centralt og nemt at komme til fra lufthavnen. Subway, Macy´s samt shopping lige rundt om hjørnet. Alt i gåafstand.
Fint hotel men gammel og slidt værelse (især badeværelse). Meget lydt. Bestemt en opgradering af badeværelse til til 4 stjernet hotel. Jeg ved ikke hvad man kan gøre ved at der er så lydt fra nabo værelse
Central beliggenhed, - ideelt når man både skal up-, mid- og downtown. Fik lov til at vente 2 timer med at tjekke ud uden beregning (hotellet var dog heller ikke overbooket). Et par af fitness maskinerne er nedslidte (cyklerne).
hotellet ligger meget centralt, personalet er meget hjælpsomme dejligt med både diner og restauent i forbindelse med hotellet bruseren var rigtig dårlig rengøringen kom lidt for tidligt
Vi føler os mildest talt røvrent! Vi får lovet et værelse der er I nærheden af $3500, til den halve pris. Værelset er efter vores mening ikke engang den halve pris værd. Sengen var for lille til to personer, og der var kun ét lagen, til os begge. Et lagen, når vi ankommer I starten af marts og temperaturen er nær frysepunktet. Da vi tændte for varmen lugtede der af prut I hele værelset, så vi dødfrøs I 7 dage! Inden vi ankom skrev jeg til dem at jeg skulle opereres I ny og spurgte pænt om vi kunne få et godt værelse så vi befandt os godt under noget, der skulle blive en ret hård uge. De lovede os et stort værelse, men da vi ankom så vi på brandplanen, at vi havde fået det mindste værelse på hele hotellet. Så de holdt ikke hvad de lovede.
the room makes me feel comfortable the staff is very nice i love staying at Hilton definitely coming back !
Took the wife to NYC for a romantic getaway, and wanted to stay in the Times Square area to be close to theaters. This property was perfect for us! Clean, modern rooms with everything we needed, and all within a short walk to the heart of Times Square. we would stay here again in a heartbeat. On the check in website, I made request for highest floor possible with a great view away from the elevator. We ended up on the 29th floor, corner room at the end of the hall which was everything I asked for. At check in I also requested late check out and was allowed 2.5hours which was perfect for our departure to the airport. this Hilton and its staff were top notch. Thanks! Room was cool, had to crank the thermostat to 80 to get warm . This could have been due to havering a corner room with lots of windows. Housekeeping, unfortunately, turned the heat back to 67 each day so the room was cool'ish when we got back each evening. Not a huge concern.
Rooms were large compared to many other hotels in New York.
Clean, comfortable rooms. Easy access to elevators to rooms. Staff was very courteous & accommodating. No problems.
Good value for being in the middle of Manhattan.
the staff was incredibly friendly and helpful. Our room was very very clean and comfortable . the view was great as well. there wasn't one thing id complain about.
Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it. Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.
Hotel was excellent - perfect location if you want to be in the middle of the action in NYC. Staff was courteous and extremely helpful. Room size was great, room was clean and comfortable. Excellent value!
Flexible with checkout, very helpful staff. For the price, breakfast and internet should be included.
Høfligt og professionelt personale, der var til rådighed, hvis der var brug for dem, og som ellers lod gæsterne i fred og ro. Desuden var stedets beliggenhed absolut perfekt for os.
Hotellet fremstår i god stand med gode komfortable værelser med alle nødvendige faciliteter. Perfekt beliggenhed og god service.
Super beliggenhed midt på Manhattan. Lækre værelser med fantastiske senge. Dejlig morgenmad. Dygtigt og hjælpsomt personale.
Sengelinned blev skiftet hver dag. Meget nedslidt og værelset var ikke særlig rent da vi ankom. Tror der er pænere værelser på hotellet, men vores hørte absolut til et af de værste håber jeg.
Vi fik ikke det værelse jeg havde bestilt. Jeg fik et rygerværelse og blev derefter flyttet til et værelse med 2 senge i stedet for det første og der var ikke mulighed for at få et andet værelse pga manglende tomme værelser.
Concierge/Traveldesk var akt for farvet af deres egne samarbjedspartnere, så man var ikke neutral der der skulle vejledes om hvordan man fandt eller transport etc. ikke særlig hensigtsmæssigt og skjult agenda var ret åbenlys..
Rigtig god placering, rimelig pris, dejligt stort, god rengøring Lidt surt personale ved skranke (men resten af personalet var venlige), udsigten fra værelset
Perfekt beliggenhed og nogle gode store senge og pænt toilet. Intet vindue, så der kunne ikke luftes ud og morgenmaden var ikke speciel god.
Bedre beliggenhed findes ikke til prisen. Oven i blev vi kvit og frit opgraderet fra quuen til kingsize værelse
Meget god rengøring af værelse og badeværelse. Rene håndklæder hver dag og rent badeforhæng midt på ugen. God og mættende morgenmad.Meget centralt beliggende i forhold til turistatraktioner og kun ca. 50 meter til subway. Dejligt med safe på værelset og fri kaffe i hallen. I perioder lidt trange forhold i morgenmadsrestaurenten.Nogle af personerne i receptionen kunne være mere imødekommende med et smil eller et Hallo. Andre var mere serviceminded.
Positivt: Beliggenhed, beliggenhed og beliggenhed... Negativt: Lidt nusset og gammelt. Men, ok service + personale.
OK Hotel. Fantastisk placering og service som forventet. Kun en enkelt receptionist som var uvenlig.
I enjoyed the cleanliness of both the hotel room and the bathroom. The bed linens were quite comfortable and attractive. The location at 39th and 7th is most convenient for access to shopping, theater and restaurants. Upon our initial sighting of the hotel, I was a bit disconcerted with the exterior of the building and the lobby area. However, after settling into our room, I was pleasantly surprised.
rooms are small hotel not so close
Staff at the front desk and breakfast room were very kind and helpful. I thought the "going away" telephone call was very nice. The room was very small.
Friendliness and helpfulness of staff and excellent location in Manhatten. Complimentary breakfast. Wish they did not have bell sound on lift when it reaches every floor.You can hear it at all hours in room.
The staff was incredibly friendly and motivated to make the stay at their hotel pleasant. The hotel and my room were both super clean. When I had a problem with my reservation, the woman at the front desk said she would send me a voucher for a free night. That was truly decent of her, but I honestly would have been happier with getting the room I booked. I specifically sought a king size bed and stopped in at the hotel a few days before my stay to make sure I was getting the room I booked. I also asked not to be near the elevator bc I needed quiet. I was coming in late from work and had to be back early. So when I opened the door to my room, which was right next to the elevator, and saw two queen beds, I was not happy. I really wanted to sprawl out in a big bed, even though I am short. Also, the shower was way too small. This is the second time in a month that a Hilton property (the other was a Doubletree) has downgraded my reservation. I'm a Hilton Honors member -- now I'm wondering if that's code for "abuse this guest."
Great staff and very clean
The breakfast service provided was excellent. Great choice and variety of fresh food, replenished right up to closing time so no one was left hungry!! The Hotel is less than 5 minute walk from Times Square, but in a quiet area. Subway station and Port Authority Bus Terminal is 2 blocks away, excellent location for shopping!! Hotel recommended an Italian restaurant on W38th St, Cabone I think it was called.....delicious!! Bit of a dodgy experience with the cleaner moving our shopping bags around. Concierge did however rectify the problem within 10 minutes. Hotel provides black car transfer to the airport. We were told it was same as yellow cab flat fare to the airprt plus toll. Driver tried to charge us more at the airport and expected tip so be sure to clarify the price before you leave the hotel!
Rooms are small (to be expected in NYC) but comfortable, and clean. The staff was very accommodating and friendly. The hot breakfast was very good, and there was a good variety of things from which to choose. It is located in close proximity of Times Square action, but just far enough off the beat and path for it to be quiet and a break from the hustle and bustle.
Good location. Room is clean. Small but honest bathroom.
nice location! plush bedding! secured and quiet! truly enjoyed my stay!
Clean and comfortable with helpful and efficient staff. Good value for the money. Elevators are tiny and slow and are shared with housekeeping. Plan time for trips up and down to your room accordingly. If you haven't been to NYC, rooms will seem small, but by NYC standards they are not.
The staff were always very helpful and the breakfast was very nice and saved us so much time and money rather than searching the city every morning. I was disgusted by how much I got charged for 3 phone calls totalling 39 minutes in all. It came to $245.50 which is completely outrageous, how can a hotel justify charging this amount such a shame.
Godt gå-afstand fra Uptown, god service - venligt personale Lokalet til servering af morgenmad er for lille. Ofte må man stå og vente på at få en plads
Vi synes Fairfield Inn ligger meget centralt, og vi vil helt sikkert bo på det hvis vi skal til New York næste år. Vi synes morgenbuffeten er god, men måske mere variation i morgenbrød, såsom lidt forskellige rundstykker/franskbrød
Ligger centralt for alle oplevelserne Deres mogen buffe er under alt kritik.De burde satse på en god prismæssig rimelig resturant.
Bed was very comfortable.Rm was adequate size and very clean. It was very quiet. We felt like we had the only room on the floor The only complaint I have is that we woke up first morning and the room temp was only 60 degrees. The thermostat was set at 72. We tried to reset it with no success. The desk sent the maintainence person right up to fix it. It was fine till that night then it went the opposite way. It stayed at 82 no matter how low we adjusted the thermostat. We ended up covering the heat unit with our coat and books and propping door open to hallway.
Close to city center. Terrible and poor breakfast. The wait time for the elevator was to big - 10-15 minutes in the morning. The air conditioner was very bad.
The staff was pleasant and accomadating. only has two elevators
The room was clean The elevators take entirely too long. Only one elevator was working and it took literally over 30 minutes of waiting just for the elevator to take me downstairs. We were on the 29th floor, not exactly walkable by stairs (especially with luggage).
The location was great, the free wi-fi is something all hotels should give complimentary. In total - great value for money The breakfast was funny, the kind of breakfast you would expect to find in Mcdonalds, not in a hotel.
Remarkably quiet for NYC (and the location!). Very comfortable bed and linens. Small -- but perfectly acceptable (again, esp for NYC!) Bathroom was great. Very pleasant and helpful staff. I would definitely stay here again!
Very comfortable room - huge king size bed, excellent location near Times square and Port Authority bus station, Very friendly staff who gave us some great advice on nearby bars and restaurants breakfast was fine - but nothing fresh there
Very clean, comfortable & met all my needs. Lovely & knowledgable reception staff
The staff and views were amazing.
The room used for breakfast was too small to accommodate all the guests in the hotel.
The beds were comfortable ands the location was almost perfect. We had some trouble regulating the temperature. The maid understood no English so that when we asked her to come back later she simply went away:-)
Good free Wifi Bed Location Staff Small room Crowded small breakfast area Limited seats in lobby
det er klart beliggenhed samt forholdet mellem pris og kvalitet. kedelig indgang til Hotel, der står suspekte mennesker ved indgangen. dårligt/lille morgenmads rum.
Super central beliggenhed, rent og pænt, venligt personale. Udmærket morgenmad, men i et forholdsvist lille rum. Internetforbindelsen var meget ringe og ustabil. Værelset er ikke voldsomt stort, og vil ikke holde til fire voksne eller to voksne med teenagere. Som dobebltværelse er det dog ok
Hotellets beliggenhed er mindre behageligt, kvarteret er nedslidt. Det ligger klods op af en "skummel" klub. Fortorvet flyder med sorte affaldssække hele dagen så man dårligt kan komme ind på hotellet. Samtidig er naboejendommen under ombygning, med store kraner der fylder hele fortorvet. En fremhævelse af hotettets beliggenhed med en baldakin ud over fortorvet ville hjælpe til at finde hotellet for første gangs besøgende. Jeg stod næsten op af det uden at kunne finde det i den halvmørke belysning. Affaldssækkene må kunne placeres bedre, de ville pynte på beliggenheden
After the maid cleaned my room, she left the room open and did not close the door.
comfortable bed, clean, good location, friendly and professional employees
Beds very comfortable, nice new hotel in reasonable location, walking distance to times square.. and shopping. No Fridge in room ,noisy airconditioning, did not receive requested early morning wake up call. On check in had booked and paid for king bed, got 2 doubles as king not available, thereby reducing space in already small room.
The room was small, but larger than many other hotel rooms in Manhatten. It is quite adequate for two people. The closet was large, with a small coffee maker. The bed was very comfy and included pillow top mattress, down comforter, and down pillows. Desk, Internet connection, and flat screen t.v. Everything was new and very clean. There is also a computer provided for guest use in the lobby. The location is directly across from the Port Authority bus terminal. The street includes two adult DVD stores and is located in a side street that may scare some people. On the plus side, we were ten minutes from Time Square and there were people everywhere so we did not feel unsafe walking to or from the hotel.
Central location, clean, modern bathrooms, comfortable beds. Noisy but it's downtown Manhattan so it's to be expected.
staff and location both excellent loved everything
The hotel was small with a standard foyer but the room was surprisingly roomy with a good bed and layout.
Fantastic hotel, great location. Staff were great many thanks ti them. Ideal location next to Port Authority Bus Terminal and Subway Station. Street not seedy in our opinion, felt safe always. No complaints great stay. Many thanks.
Hotel was good. A little dated but clean and comfortable. Good value for NYC. Close to times square. Great view of the empire state building. Staff was excellent. Very friendly. They even got my a room on a higher floor for the views. Excellent customer service.
Nice room and view. Great Location
The staff, were brilliant. So nice and helpful. Room was great, and very clean everyday. Only problem (which wasnt overly bad) is, it is right next door to the New York Parole Office, and not as close to Time Square Centre as I thought.
We stayed here, of all times, through New Year's Eve, and it was a very wise choice! \n\nThe room had a full kitchenette with microwave, full size refrigerator, toaster, dishes, etc. It was really convenient to be able to go to the corner store and buy midnight snacks or breakfast for the next day.\n\nThe front desk staff was very matter of fact. They weren't overly friendly (it is NYC, lots of people, not everyone will be gushy!). There wasn't a bellman that we saw -- which we liked because we can wheel our own suitcases, not a big deal. There typically was a security guard near the door and you have to use your room key to get to the upper floors. \n\nI would definitely stay here again and recommend it to friends!
The check in process was pretty average, but with unfriendly front desk attendants. The hallway was dirty on the floor that I was staying on...both trash on floor and carpet was dirty. Great location and good price, but below my expectations and below what I have experienced at other Marriott properties.
Our stay at Residence Inn was actually better than expected. The staff was very friendly and helpful. Even the maintenance staff always said hello and had a smile. The breakfast was good and they even provided a light supper which our family took advantage of. We would definanty return. P.S. Our City View rooms on the 27 floor had an outstanding view.
We stayed here in August to celebrate our daughters 13th birthday. We are a family of four, my husband, 13 year old daughter, 9 year old son and myself. The hotel staff was so welcoming and helpful in every way. We arrived a few hours ahead of check in time, but they allowed us to check in early. I had requested a couple of treats to be in our room when we checked in. They didnt have them available at check in, but the treats were in our room when we returned from the broadway show, along with a balloon bouquet and a birthday card for our daughter! Anything we needed or asked for during our 4 day stay was taken care of with a smile! The rooms are very spacious and clean. The kitchen is quite attractive and very useful for keeping snacks and drinks. The hot complimentary breakfast was good, we often took our plates of food back to our rooms and reheated our breakfasts as we each got showered and realy for our day. The hotel is in a great location. An easy walk in one direction...
Excellent TImes Square location for weekend stay .
While the decor, aesthetics, and general reception are great, the customer service and professionalism from the front desk is completely sub-par and below standard for any hotel within this price per night range. I was completely taken by surprise and frankly, shocked when I realized minor construction on a door lock was going on in the room next to mine. Apparently, management thought it a good business idea to begin the deconstruction and removal of the lock with the requisite banging, clanging, kicks and other associated noises at 9:30 pm!! When I called the front desk to complain, the female rep advised that she didn't know when it was going to finish but that it would continue--completely uncaring that after taking two separate airplane rides to get to NY, encompassing a total of 15 hours, one flight from a recovering war zone no less, all I want to do is sleep and rest in order to be somewhat recovered from passing two continents and three time zones and to be prepared for a me...
This was a great value for Manhattan. It was within walking distance of Times Square, Central Park, and many other popular New York hot spots. The staff was very friendly & helpful. When we arrived, there was only 1 operation elevator & the staff went out of their way to make sure people didn't have to wait too long for the elevator. The complimentary buffet breakfast was excellent - great if you have a family! The rooms were quite large (with a full kitchen) and the beds were extra comfortable. My husband and I would definitely stay here again.
My wife and I spent 5 days there to celebrate our anniversary?our first visit to ?the big apple?. The rooms were a little small, but were very clean and well furnished. The staff was friendly and helpful. We really enjoyed the hot complimentary breakfast, but be warned, they get very busy from about 9:00 to 10:00 AM. Be there before 8:30 and you are fine. The location was excellent for us, within walking distance of Bryant Park, the Rockefeller Center, many Broadway Theaters, ABC and NBC studios?even Central Park if you don?t mind a couple mile walk. We totally enjoyed our stay?will stay there again if we return.
Clean, spacious and very nice room, close to Times Square. Complimentary breakfast and afternoon light dinner was a plus. Would recommend, and visit again.
The hotel was very clean and had all the conveniences. Bed and bedding was great. Close to Times Square and our room had a spectacular view of the Empire State Bldg. Caution: If you have a vehicle, parking cost almost 25% of of nightly stay.
We stayed in a large clean studio room for just two nights. It was a good experience but the room wasn't as large as I thought it would be. For example, when the sofa bed is pulled out there isn't any room to walk between it and the full/queen bed in the room. The pull out couch bed was as uncomfortable as we expected it would be, but after our long NY city days, we didn't care. Breakfast was plentiful in options, but so packed with people one of us had to stand to eat. Get there early I guess! Elevators were just as bad; the general advice was to go up to get down. Clean room. Prompt service. We'd stay again.
I have stayed in quite a few NYC hotels. The room was magnificent! The breakfast and gathering area was beautiful and the staff was so friendly and accomodating!
jeg synes det var godt, lidt for smaa vaerelser, i forhold til hvad jeg havde bestillt via booking, bookingen passede ikke og lovede lidt for meget, fik ikke rigtigt hvad jeg betalte for faktisk ikke, det er et New Yorker hotel med god beliggenhed
Super placering få skridt fra Time Square og Subway med forbindelser til resten af byen.
The Westin Times Square was great overall*. The room was clean and comfortable. The hotel staff was also very friendly and professional. Great location by Times Square. but the facilities outside our room were not. The lobby areas didn't feel safe as there were many people hanging out there that did not seem to be guest and the lobby restroom was a mess.
Clean. Modern. Comfortable. Lack of parking
Great location, great size of room, has a fridge in the room. I
Everyone was so nice from the bellmen staff and the front desk staff .They helped me and answered any questions I had.
Loved the shower, bed and location. Our room was not cleaned after our first night. The towels were not of equal quality and some had a very odd smell. No water in our room.
Liked our room location (corner, 31st floor) Overcharged for drinks at bar, bottle of water (supposedly free) was not replaced.
We have stayed at the Westin at Grand Central Station before and all of the Westins are very similar. The room was clean and we had a great view facing west over the Hudson River. We stayed out until 11pm and when we came back in the building security was checking everyone to make sure they were a guest. Some might see this as an inconvenience but I see it as very good security considering where we were. We are very happy with the staff and our stay. The air conditioning filter was clogged.
Great location and our view was fantastic. No refrigerators