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Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Clean rooms, Small rooms
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Items of our luggage were stolen
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
All the staff were amazing. Unique ambiance and furnishings exude class and style. Library Bar is beautiful, always had a spot for me; wonderful service, drinks. Great location, easy to get anywhere. Very memorable!
Location and staff
great bar view, we didn't have then best
Outstanding hotel with excellent staff and tons of character. Rooms are super clean. Great location. Would love to stay here again!
My husband and I absolutely loved the Nomad Hotel. The staff, every single one of them were extremely helpful, pleasant and fun. I can't say enough about the service. The room was beautiful and the bed was very comfortable. The library bar was very cool. I could hear water noise from the neighboring room's bathroom. That was a little disturbing in the early morning and late night.
Beautiful hotel in a great location.
Service and Staff. No
Staff was attentive. Good location and hotel itself has a nice, trendy bar. N/A
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition. Didn't love the elevator set up.
Super beliggenhed, meget venligt og opmærksomt personale! Billederne fra websiden er nok lidt for taknemmelige.... :)
Roger Williams ligger helt perfekt i New Work. 1 blok fra Empire State Building og 5th Avenue. Times Square er indenfor gåafstand (10-15 min).Området hotellet ligger i er meget stille, og selvom vi havde værelse ud til Madison Ave. hørte vi stort set intet til trafikken på gaden.Vores værelse var ikke vildt stort, men der var alt hvad man har brug for. Rengøringen var helt i top. Personalet på Roger Williams var meget venlige, imødekommende og hjælpsomme. Eneste minus ved hotellet er, at de lægger et "service-gebyr" på $17 pr. nat oveni prisen. Det syntes vi var lidt urimeligt/vildledende, men alt i alt var vi ovenud tilfredse med vores ophold på Roger Williams. Det ville være rart, hvis man ligesom med flybilletter fik den samlede pris inklusive gebyrer etc. oplyst på hjemmesiden, så man ikke pludselig ender med en meget højere pris end annonceret.
Hotel was elegant, smart design all over. Location was perfect. Staff was friendly in a very professionel way. No places to put your clothes. Small room compared to other hotels in the US in the same category. Prices were to overrated, I think. I could have stayed at the Waldorf to the same rates, but if you prefer designer furniture to comfort I would recommend this hotel. It's very beautyfull.
super placering, god service, fin value for money
jazz musik i foyeren, møbler og tæpper i foyeren, sengetæppet, mulighed for at checke mail. Meget venlige stuepiger og personale ved morgenmaden. Ikke alle personaler i receptionen lige hjælpsomme. at værelserne har kaffemaskine/ vandkoger. Bedre beskrivelse af værelser, måtte opgradere værelset, for ikke at åbne vinduet lige ud i en mur - klaustrofobisk fornemmelse.
Old shower and bathroom
Staff was amazingly attentive. No ice on floor
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
Convenient and close proximity to our corporate office.
Friendly, helpful staff. Bad view out of room 733.
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
Very convenient location. Excellent service. Clean and cozy room.
Det hele! Bare mega sejt hotel, skide sødt personale og fantastisk roomservice morgenmad! : ) De skal lige have kigget lidt på nogle af vinduerne : ) Der var vildt meget træk fra vinduet på vores værelse. Ellers absolut top!
Værlset er ren og stor nok. Det ligger tæt på Time Square, Broadway, Metro. Det er mange butikker og aktiviter omkring. Rengøring er god. Lobby er et samlingssted for trendy young New Yorkers. Det er konstant musik og lam.
Rart designhotel, Wireless, stort kæleskab, meget venlig og imødekommende personale. Meget støjende aircondition anlæg.
Rigtig god stemning overalt. Da vi ankom lørdag aften var der kæmpe fødseldagsfest med dj I lobbyen...... Er aldrig tidligere ankommet til et hotel hvor man skal råbe til receptionisten - men de lovede os at der intet var at høre på vores værelse på 5 etage. Der var helt ro! Kaffebaren I samme bygning besøgte vi hver dag, både deres cappucino og latte er absolut I verdensklasse. Fantastisk personale I reception - vi ville gerne finde en god mexikansk restaurant, og personalet søgte både på internet og videregav egne erfaringer. Vi tog ud I byen med 3 forskellige muligheder, og endte på små intime steder som vi aldrig selv havde fundet! Broadway ligger 30 meter fra hotellet og den fører direkte til Times Square med masser af liv:-) Hotellet er nyåbnet og restaurant var ikke åbnet. Dog kunne vi købe morgenmad
Dejligt stort og veludstyret værelse. Personalet særdeles venligt og hjælpsomt. Central beliggenhed, tæt på metrostation. Bedre belysning ved de såkaldte computer-labs.
Mo the bartender and Grace at the front desk went above and beyond to make my stay pleasant.
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Really a nice, modern hotel in a convenient location with friendly staff.
The bed was so comfortable! The location was very central. No business center and no pool.
Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.
Friendly staff and comfort of the bed! Tax additions to bill
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
Nothing Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
The restaurant was nice, good food The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!
Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view
Nice modern rooms. Great location. Food carts one block away at Greely Sq.
Rigtig god morgenmad. Lækkert badeværelse, der blev holdt flot rent. Mange faciliteter, Enorm god beliggenhed lige ved subway station. Værelset var temmelig småt til 2 personer, så vores bagege blev nødt til at være på gulvet hele tiden. Det typisk amerikanske airconditionsanlæg larmede skrækkeligt. Heldigvis var temperaturen sådan, at vi kun behøvede at have det tændt ind imellem.
Et hyggeligt hotel med en fantastisk beliggenhed. Servicen og morgenmaden var i top. Kondirummet var også helt OK. Værelset vi havde var en smule småt (til 4 personer), men sådan må det nædvendigvis ofte være når økonomien skal hænge sammen
Venligt og meget hjælpsomt personale, små men fine værelser. Ligger centralt i forhold tol sightseeing og shopping Morgenmaden var ikke særlig spændende og musikken var træls.
Dejlig store vaerelser. God beliggenhed.Spaendende nabolag med mange gode restauranter
Venligt personale. Perfekt morgenmad, god bar og rimelig værelser
Rigtig lækkert hotel med værelse i høj standard. Rigtig god restaurant. God seng, badekar, trægulve, køleskab, WIFI mv. Havde værelse ud til 32. street, men der er faktisk ikke generende larm derfra. God beliggenhed lige midt i det hele.
Jeg brød mig ikke om, at receptionen på hotellet ikke ville bestille en shuttle-bus til os til lufthavnen til hjemrejsen, fordi de havde en aftale med et specielt selskab om indviduel transport til en noget højere pris. Jeg burde måske have reageret ved at lade være med at give tips til receptionisten, men det gjorde jeg ikke.
Beliggenheden. Værelset rummeligt. Aircondition larmer meget.
Rigtig god placering, meget fin hotel.
Paent og rent vaerelse med en seng/sengetoej klart over middel. Venligt personale Vaerelset var ikke saa lyst. TV var ude af funktion men blev repareret. Hotellet kunne med fordel forslaa alternative breakfast-muligheder som en service.
Good confort in the rooms, pleasant staff and a nice location in NYC Nothing to report
Fruit flies at breakfast
Staff were very nice. Comfortable bed. Unexpected complimentry breakfast. No tea or coffee facilities in the room.
I can't compliment this place enough. My wife and I stayed there the night before our cruise, and once more after our cruise ended. Our second stay was even better than the first. Top notch, friendly staff and a beautiful room. Can't beat that.
All the staff, from the doormen to the concierge were friendly and helpful. Our room was fantastic, it was spacious and had a very modern, crisp decor. I felt like my wife and I had a nice little apartment in the city for one night. We're going back to New York in a week and we're staying there again. I honestly can't say anything too negative. I didn't particularly enjoy spending $350 plus, and it got a little noisy at times but I feel like that comes with the territory when you're in Manhattan. I will say that regardless of where you're staying, $18 for a movie is almost offensive. Why not just charge 2X what it would cost us at home? It would be a nice gesture.
Breakfast up on the rooftop! Overall. Great!
Room, comfort Inexperienced bar staff
The rooftop pool is worth the stay. Not sure about going there at night but during the day, it's so far my favorite spot in the city :) The room itself is fairly standard. The ~$350/night is mostly towards the location and the pool.
Velbeliggende hotel til storbyferie. Venlig og professionel service af personale. Alt i alt et anbefalelsesværdigt hotel.
Centralt beliggende hotel med enestående komfort for 4 i suiterne. Gratis vandflasker på tagterassen og frugt i lobbyen dagen land. Jazzpianist til gratis ost og vin i lobbyen fra kl fem til otte.
God velkomst og stor imødekommenhed, super værelser, venligt personale, dejlig tagterrasse, ok morgenmad, fri wi-fi, god og meget central hotelplacering, fri vin og ost i foyeren fra 17.00 til 20.00, rimelig pris,
atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all
The staff is extremely helpful and friendly. The rooms are large, comfortable and beautifully decorated. And the location is perfect.
Fantastic location with excellent staff, our room was fantastic we received a free upgrade on check in. Hotel bar and restaurant are well worth visiting, the local suway is a 2 minute walk away.
Good location. Some check in staff were terrific, some were condescending that I booked my room through kayak. I had to beg them to get my SPG preferred benefits. After I asked enough people, I got them, after hearing different stories about their policy.
The location was superb. It was clean, quiet and very beautiful. None
The staff was friendly. The rooms were comfortable. The view was wonderful.
Loved this hotel. Friendly, helpful, small enough to not get lost in and just be a number. Food was excellent and service was helpful and immediate. Would stay here again definitely.
Everything. Manager, Chris was exceptional.
Location is excellent and our room was very good. Hotel design is contemporary and modern. The door staff appeared disinterested in guests and there was generally a lack of friendly hospitality that you usually enjoy in the US. With the exception of the bar staff nobody smiled at us!
I absolutely loved this hotel. The location is very good, there are some great places to eat around there. Having room service was excellent, Good bar that served excellent cocktails. Would definitely stay again. Conciege were extremley helpful.
Loved the room, they had all points I require to be totally happy. Luxury, cleanliness, location, friendly staff. Super!! Will love to stay their again. Thanks for the opportunity to try them out.
The room was pretty clean, comfortable and nicely decorated. The room was noisy--I could hear people in the hall and the room next to me. It could have been cleaner but over all it was not bad. I di not like the food in the restaurant "Olive's" it was too salty.
Afternoon tea, furnishings, nice staff. I could leave my luggage after check out until I picked it up late afternoon. No
It had character There was a bar with a courtyard below my window, there was noise till 1:30 am. You could also hear the beds creaking!!!!
god service fra personalet god morgenmad der var altid mad lige meget hvad tid man kom derned baren på 14 etage man kunne bare komme fra gaden og gå derop det var ikke ok samt gaden det lå i
deres elevator var langsomme
Fremragende beliggenhed. Tæt på både seværdigheder, shopping, subway samt øvrigt transport. Konstant lyd fra aircondition anlæg fra bygningen ved siden af. Til tider generende lugt af mad fra restauranten nedenunder.
Centralt beliggende tæt på Times Square mv., fin morgenmad og god service.
Rimeligt hotel men bør oplyse om at det ligger i det gamle koreaområde Man kunne ikke komme til elevatoren i weekenderne da andre brugte hotellets bar på 14 etage.
Beliggenhed og pris.
Personalet var helt fantastisk hjælpsomme og der var en dejlig atmosfære.
Hotellets beliggenhed midt på Manhatten Lugten af røg på gangen (8. sal) og en gang imellem på værelset.
God beliggenhed ifht. upper/lower Manhatten. Kan man lide at gå er dette et godt udgangs punkt. Det er en fin måde at se byen på. Egentlig ikke, eneste er at restauranten som ligge ved siden af lobbyen er en anelse dyr.
Fremragende service af personalet. Meget hjælpsomme og massere af dem Vi fik ikke helt de værelser vi havde booket for lang tid siden. Da vi brokkede os, var der ikke den store forståelse for det.
Proximity to all attractions Staff was outstanding
Everything There were no view to the city witch i pay forma online alzó the location is not área.
Perfect location to get anywhere in the city. Plenty of subway options.
The rooms were mostly clean and modern. The towels are new and fluffy. Rooms not facing the street are quiet. (Not sure on rooms facing the street.) The price was reasonable and the location is great. I'm likely to return again if I need a room in the city. The lack of a lobby doesn't bother me. The front desk staff members are very amiable to help. The rooms aren't big, but there's enough room for your stuff. it gets the job done. The breakfast hours are limited for leisure travels who aren't sightseeing, which are 7am - 9am. There should be a 3 hour breakfast window, similar to other hotels that provide breakfast. Water temperature never gets hot, so you get a warm shower. The rain shower head option is nice. The temperature of the room was a bit tricky to manage because there's the hotel's internal heat and in-room heat you can manage. Since the hotel's heat was hot, we had to leave the window open a bit. (Didn't want to be annoyed from the sound of in-room heat/fan.) Oh cleanliness. Housekeeping really needs to do a better job of wiping down the bathroom and other areas of the room. I found 5 - 10 spots brown and yellow spots in the bathroom that could have simply been wiped down better.
I reserved a deck room months before then got there and they said they overbooked! Scam!
Room was comfortable and clean and quiet. Large television blasting in very small lobby, distracting the single clerk at registration desk from his/her duties. Cheesy expensive snacks and beverages in rooms. Put a snack machine in the lobby. .
The guys at the breakfast place were awesome Really dry air from heater
Great front patio! Great location! Rooms were smaller
CUSTOMER SERVICE WAS AMAZING!!! Check in/Check out was easy process, both reps were helpful, friendly and AWESOME. The hotel room was clean and warm - the view was New York. I had to laugh because I didn't see where the bathroom was upon walking, but it was tucked on the side. EVERYTHING was walking distance, I never had to chance to make it to the restaurant. The ONLY thing I didn't like was the mini-bathroom, the shower was fine, but the space for the toilet... I needed a little bit more room, but it was clean. The room had two beds and the bathroom door / 2nd bed had about 6 in of space between the two. I wouldn't want to share this room, but perfect for a solo traveler. YES I will come back to The Paul.
Staff are fairly friendly and responsive. The location is pretty solid, blocks away from various rooftop bars, Ktown, the subway, and Times Square (if you're into that sort of thing). 1. An advertised $15/person airport shuttle service turned into a $24/person airport shuttle service. Do not let yourself be fooled or you will find yourself on the LIRR to Airtrain like I did. 2. The rooms are small. Especially if you are staying in a room with a single bed. 3. Our AC unit caused a random pool to form by the window which resulted in some wet clothes when we woke up the next morning.
I didn't get to stay there. When I got there the hotel said they had informed Kayak that the room had been canceled and Kayak should had notified me. You didn't and I had to find something else and pay $80 in cabs running around ny to find out I had no room and go to another hotel.
Decor, toiletries scent, location, interior design in room as well as remainder of hotel. Complimentary breakfast and coffee a nice touch. Online checkin was simple and convenient. Happy for keurig in the room. The reason I rated facilities a 3 was because we had problems keeping the ac on in our room. At times, it got up to 80 degrees, we kept having to push on the fan button at 2 am because room was stuffy. Also, suggest changing to different fire alarm in room. It's like a strobe light in the dark. Also, could have used a vanity kit and lotion as part of the toiletries.
I won't stay here again. They claimed that I had no reservation after booking on Kayak and Getaroom when I arrived at 1:45 AM. They weren't helpful in finding me a room until I noted that there was nowhere to go at that time in the morning. Sux.