This guest did not leave comments about this hotel.
Service and Staff. No
The staff was so accommodating & welcoming. Great room too! No I liked everything, and will make it my #1 choice.
It's a lovely hotel, in a fun neighborhood. No. It was a stretch to call it a 5-star, but it was very nice.
Very friendly staff. We had a very quiet and gorgeous room. Cool bar. No.
Beautiful hotel in a great location.
great bar view, we didn't have then best
The beds were so comfortable, and the staff was extremely helpful and friendly. They helped us figure out where to go and how to get there, texted when our room was ready, and coffee as we waited for the ballet service to get our car. Great location too! No, it exceeded our expectations and we were very happy.
This guest did not leave comments about this hotel.
Hotel room felt like you were at home instead of in a hotel. The bed and pillows were extremely comfortable.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition. Didn't love the elevator set up.
Room, Lobby Bar, Hotel Staff Complimentary coffee in lobby bar ends at 8am - too early!
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Clean rooms, Small rooms
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Items of our luggage were stolen
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Personalet var helt fantastisk hjælpsomme og der var en dejlig atmosfære.
Hotellets beliggenhed midt på Manhatten Lugten af røg på gangen (8. sal) og en gang imellem på værelset.
God beliggenhed ifht. upper/lower Manhatten. Kan man lide at gå er dette et godt udgangs punkt. Det er en fin måde at se byen på. Egentlig ikke, eneste er at restauranten som ligge ved siden af lobbyen er en anelse dyr.
Beliggenhed og pris.
Fremragende service af personalet. Meget hjælpsomme og massere af dem Vi fik ikke helt de værelser vi havde booket for lang tid siden. Da vi brokkede os, var der ikke den store forståelse for det.
super placering, god service, fin value for money
Roger Williams ligger helt perfekt i New Work. 1 blok fra Empire State Building og 5th Avenue. Times Square er indenfor gåafstand (10-15 min).Området hotellet ligger i er meget stille, og selvom vi havde værelse ud til Madison Ave. hørte vi stort set intet til trafikken på gaden.Vores værelse var ikke vildt stort, men der var alt hvad man har brug for. Rengøringen var helt i top. Personalet på Roger Williams var meget venlige, imødekommende og hjælpsomme. Eneste minus ved hotellet er, at de lægger et "service-gebyr" på $17 pr. nat oveni prisen. Det syntes vi var lidt urimeligt/vildledende, men alt i alt var vi ovenud tilfredse med vores ophold på Roger Williams. Det ville være rart, hvis man ligesom med flybilletter fik den samlede pris inklusive gebyrer etc. oplyst på hjemmesiden, så man ikke pludselig ender med en meget højere pris end annonceret.
Super beliggenhed, meget venligt og opmærksomt personale! Billederne fra websiden er nok lidt for taknemmelige.... :)
Hotel was elegant, smart design all over. Location was perfect. Staff was friendly in a very professionel way. No places to put your clothes. Small room compared to other hotels in the US in the same category. Prices were to overrated, I think. I could have stayed at the Waldorf to the same rates, but if you prefer designer furniture to comfort I would recommend this hotel. It's very beautyfull.
jazz musik i foyeren, møbler og tæpper i foyeren, sengetæppet, mulighed for at checke mail. Meget venlige stuepiger og personale ved morgenmaden. Ikke alle personaler i receptionen lige hjælpsomme. at værelserne har kaffemaskine/ vandkoger. Bedre beskrivelse af værelser, måtte opgradere værelset, for ikke at åbne vinduet lige ud i en mur - klaustrofobisk fornemmelse.
Det hele! Bare mega sejt hotel, skide sødt personale og fantastisk roomservice morgenmad! : ) De skal lige have kigget lidt på nogle af vinduerne : ) Der var vildt meget træk fra vinduet på vores værelse. Ellers absolut top!
Værlset er ren og stor nok. Det ligger tæt på Time Square, Broadway, Metro. Det er mange butikker og aktiviter omkring. Rengøring er god. Lobby er et samlingssted for trendy young New Yorkers. Det er konstant musik og lam.
Dejligt stort og veludstyret værelse. Personalet særdeles venligt og hjælpsomt. Central beliggenhed, tæt på metrostation. Bedre belysning ved de såkaldte computer-labs.
Rigtig god stemning overalt. Da vi ankom lørdag aften var der kæmpe fødseldagsfest med dj I lobbyen...... Er aldrig tidligere ankommet til et hotel hvor man skal råbe til receptionisten - men de lovede os at der intet var at høre på vores værelse på 5 etage. Der var helt ro! Kaffebaren I samme bygning besøgte vi hver dag, både deres cappucino og latte er absolut I verdensklasse. Fantastisk personale I reception - vi ville gerne finde en god mexikansk restaurant, og personalet søgte både på internet og videregav egne erfaringer. Vi tog ud I byen med 3 forskellige muligheder, og endte på små intime steder som vi aldrig selv havde fundet! Broadway ligger 30 meter fra hotellet og den fører direkte til Times Square med masser af liv:-) Hotellet er nyåbnet og restaurant var ikke åbnet. Dog kunne vi købe morgenmad
Rart designhotel, Wireless, stort kæleskab, meget venlig og imødekommende personale. Meget støjende aircondition anlæg.
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
Friendly, helpful staff. Bad view out of room 733.
Old shower and bathroom
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
Staff was amazingly attentive. No ice on floor
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
This hotel is totally fine if you just need a good,clean and reliable place to stay. Nothing's about it is amazing or special but nothing is bad (except that the elevators weren't working which meant a 8 story climb up the stairs).
Very convenient location. Excellent service. Clean and cozy room.
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
The guys at the breakfast place were awesome Really dry air from heater
Room was comfortable and clean and quiet. Large television blasting in very small lobby, distracting the single clerk at registration desk from his/her duties. Cheesy expensive snacks and beverages in rooms. Put a snack machine in the lobby. .
I reserved a deck room months before then got there and they said they overbooked! Scam!
Decent place. Free breakfast next door. Good kitchen in our room. Staff was friendly and timely when we ordered extra coffee and creamer packsbto our room. No view at all. Little balcony that looked over the back end on office buildings so room was dark all day. Bar good had expired dated on all packages. Front desk took the items off if our final bill. Dontvthink I'd stay there again but it was overall good
The rooms were mostly clean and modern. The towels are new and fluffy. Rooms not facing the street are quiet. (Not sure on rooms facing the street.) The price was reasonable and the location is great. I'm likely to return again if I need a room in the city. The lack of a lobby doesn't bother me. The front desk staff members are very amiable to help. The rooms aren't big, but there's enough room for your stuff. it gets the job done. The breakfast hours are limited for leisure travels who aren't sightseeing, which are 7am - 9am. There should be a 3 hour breakfast window, similar to other hotels that provide breakfast. Water temperature never gets hot, so you get a warm shower. The rain shower head option is nice. The temperature of the room was a bit tricky to manage because there's the hotel's internal heat and in-room heat you can manage. Since the hotel's heat was hot, we had to leave the window open a bit. (Didn't want to be annoyed from the sound of in-room heat/fan.) Oh cleanliness. Housekeeping really needs to do a better job of wiping down the bathroom and other areas of the room. I found 5 - 10 spots brown and yellow spots in the bathroom that could have simply been wiped down better.
Really a nice, modern hotel in a convenient location with friendly staff.
Mo the bartender and Grace at the front desk went above and beyond to make my stay pleasant.
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Dejlig store vaerelser. God beliggenhed.Spaendende nabolag med mange gode restauranter
Et hyggeligt hotel med en fantastisk beliggenhed. Servicen og morgenmaden var i top. Kondirummet var også helt OK. Værelset vi havde var en smule småt (til 4 personer), men sådan må det nædvendigvis ofte være når økonomien skal hænge sammen
Venligt personale. Perfekt morgenmad, god bar og rimelig værelser
Rigtig god morgenmad. Lækkert badeværelse, der blev holdt flot rent. Mange faciliteter, Enorm god beliggenhed lige ved subway station. Værelset var temmelig småt til 2 personer, så vores bagege blev nødt til at være på gulvet hele tiden. Det typisk amerikanske airconditionsanlæg larmede skrækkeligt. Heldigvis var temperaturen sådan, at vi kun behøvede at have det tændt ind imellem.
Venligt og meget hjælpsomt personale, små men fine værelser. Ligger centralt i forhold tol sightseeing og shopping Morgenmaden var ikke særlig spændende og musikken var træls.
Paent og rent vaerelse med en seng/sengetoej klart over middel. Venligt personale Vaerelset var ikke saa lyst. TV var ude af funktion men blev repareret. Hotellet kunne med fordel forslaa alternative breakfast-muligheder som en service.
Beliggenheden. Værelset rummeligt. Aircondition larmer meget.
Rigtig god placering, meget fin hotel.
Jeg brød mig ikke om, at receptionen på hotellet ikke ville bestille en shuttle-bus til os til lufthavnen til hjemrejsen, fordi de havde en aftale med et specielt selskab om indviduel transport til en noget højere pris. Jeg burde måske have reageret ved at lade være med at give tips til receptionisten, men det gjorde jeg ikke.
Rigtig lækkert hotel med værelse i høj standard. Rigtig god restaurant. God seng, badekar, trægulve, køleskab, WIFI mv. Havde værelse ud til 32. street, men der er faktisk ikke generende larm derfra. God beliggenhed lige midt i det hele.
The rooftop pool is worth the stay. Not sure about going there at night but during the day, it's so far my favorite spot in the city :) The room itself is fairly standard. The ~$350/night is mostly towards the location and the pool.
Staff were very nice. Comfortable bed. Unexpected complimentry breakfast. No tea or coffee facilities in the room.
Room, comfort Inexperienced bar staff
All the staff, from the doormen to the concierge were friendly and helpful. Our room was fantastic, it was spacious and had a very modern, crisp decor. I felt like my wife and I had a nice little apartment in the city for one night. We're going back to New York in a week and we're staying there again. I honestly can't say anything too negative. I didn't particularly enjoy spending $350 plus, and it got a little noisy at times but I feel like that comes with the territory when you're in Manhattan. I will say that regardless of where you're staying, $18 for a movie is almost offensive. Why not just charge 2X what it would cost us at home? It would be a nice gesture.
I can't compliment this place enough. My wife and I stayed there the night before our cruise, and once more after our cruise ended. Our second stay was even better than the first. Top notch, friendly staff and a beautiful room. Can't beat that.
Breakfast up on the rooftop! Overall. Great!
Good confort in the rooms, pleasant staff and a nice location in NYC Nothing to report
Fruit flies at breakfast
God velkomst og stor imødekommenhed, super værelser, venligt personale, dejlig tagterrasse, ok morgenmad, fri wi-fi, god og meget central hotelplacering, fri vin og ost i foyeren fra 17.00 til 20.00, rimelig pris,
Velbeliggende hotel til storbyferie. Venlig og professionel service af personale. Alt i alt et anbefalelsesværdigt hotel.
Centralt beliggende hotel med enestående komfort for 4 i suiterne. Gratis vandflasker på tagterassen og frugt i lobbyen dagen land. Jazzpianist til gratis ost og vin i lobbyen fra kl fem til otte.
Godt til prisen.
Centralt beliggende, billigt hotel i den lavere mellemklasse. Bedre varmeanlæg med termostat og bedre isolering. Det eksisterende varmeanlæg var en gammeldags radiator, der enten kunne være mere eller mindre åben. Det var lidt svært at finde en indstilling, der passede til det kolde decembervejr.
Det var en meget stor fornøjelse at bo på Herald Sqare Hotel. Venligt og imødekommende personale. Unik beliggenhed og rigtig god pris. Kan varmt anbefales.
serviceminded personale, der var hjælpsomme fra start til slut. Beliggenhed ved Korea Way og mange gode sushirestauranter samt inden for 5 minutters gang til Penn Station og Macy's. Ekstremt godt tilbud efter New Yorker forhold (1500 $ for 3 personer i 7 nætter) Sengene var for små, at skulle dele en dobbeltseng på 120 cm med en god ven var en udfordring
Vi (mor + 2 sønner) nød godt af hotellets centrale beliggenhed (mellem Broadway og 5th Av - 300m fra Madison Square Garden). Perfekt egnet hvis man alligevel skal bruge hele dagen i NY og så bare sove på hotellet, som er rent og pænt! Alt i alt en rigtig god oplevelse for pengene!
Fremragende beliggenhed. Tæt på både seværdigheder, shopping, subway samt øvrigt transport. Konstant lyd fra aircondition anlæg fra bygningen ved siden af. Til tider generende lugt af mad fra restauranten nedenunder.
deres elevator var langsomme
Rimeligt hotel men bør oplyse om at det ligger i det gamle koreaområde Man kunne ikke komme til elevatoren i weekenderne da andre brugte hotellets bar på 14 etage.
Centralt beliggende tæt på Times Square mv., fin morgenmad og god service.
god service fra personalet god morgenmad der var altid mad lige meget hvad tid man kom derned baren på 14 etage man kunne bare komme fra gaden og gå derop det var ikke ok samt gaden det lå i
Loved this hotel. Friendly, helpful, small enough to not get lost in and just be a number. Food was excellent and service was helpful and immediate. Would stay here again definitely.
Good location. Some check in staff were terrific, some were condescending that I booked my room through kayak. I had to beg them to get my SPG preferred benefits. After I asked enough people, I got them, after hearing different stories about their policy.
atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all
Loved the room, they had all points I require to be totally happy. Luxury, cleanliness, location, friendly staff. Super!! Will love to stay their again. Thanks for the opportunity to try them out.
The staff was friendly. The rooms were comfortable. The view was wonderful.
Fantastic location with excellent staff, our room was fantastic we received a free upgrade on check in. Hotel bar and restaurant are well worth visiting, the local suway is a 2 minute walk away.
The staff is extremely helpful and friendly. The rooms are large, comfortable and beautifully decorated. And the location is perfect.
The location was superb. It was clean, quiet and very beautiful. None
Location, comfort rooms, nice and supportive staff Breakfast was very limited - we are used on self service breakfast
Everything. Manager, Chris was exceptional.
Location is excellent and our room was very good. Hotel design is contemporary and modern. The door staff appeared disinterested in guests and there was generally a lack of friendly hospitality that you usually enjoy in the US. With the exception of the bar staff nobody smiled at us!
The room was pretty clean, comfortable and nicely decorated. The room was noisy--I could hear people in the hall and the room next to me. It could have been cleaner but over all it was not bad. I di not like the food in the restaurant "Olive's" it was too salty.
It had character There was a bar with a courtyard below my window, there was noise till 1:30 am. You could also hear the beds creaking!!!!
Afternoon tea, furnishings, nice staff. I could leave my luggage after check out until I picked it up late afternoon. No
Perfect location to get anywhere in the city. Plenty of subway options.
Proximity to all attractions Staff was outstanding
Everything There were no view to the city witch i pay forma online alzó the location is not área.
En dejlig afslappet atmosfære. Venlig betjening, altid hjælpsom hvis der var brug for det. Nej
Der var en dejlig afslappet stemning- Gode senge, bruseren virkede og man følte sig godt tilpas og velkommen- Den bedste kaffe i caffeen. Prisen og beliggenheden. Nej
Super beliggenhed. Centralt og i gåafstand til mange seværdigheder. Sengeredning og rene håndklæder hver dag. Det er et lavbudgethotel og er du "forventningsstyret" og ikke forventer vild luksus, men blot en ren seng at sove i, eget bad og toilet. Så er det et ok hotel. Husk min. en queensize-bed. Du skal blot forvente, at det ikke er et vild luksushotel. Ha`god tid ved elevatoren :-).
Caféen var god og service på værelset var fin. Dårlig service i receptionen. Meget dyrt internet.
Dejligt med et hotel med unik og spændende indretning En lille detalje: Vi savnede et sengebord og lampe på begge sider af sengen.