Everything seemed to be fairly updated except the bed. The bathroom was nicely updated and everything operated on clear controls. Lobby is nice, interesting artwork. The bed definitely needed to be replaced. The room also was difficult to work in as it only had a small table and the chair wasn't good for this task either. Toilet was so close to the vanity that I actually was forced over sitting on it.
Lobby Old mattresses blood on towels in two different rooms a/c broken elevator smelled of urine fridge broke and spoiled leftovers from 400 meal
It has everything you could need in a compact package! Great location! If it had a mini fridge and microwave it would be the best place to stay in NYC for the money!
Location Everything other than location
Location was great, staff was amazing and prices were unbelievable for a Manhattan stay during NY Now! David, the front desk manager really made us feel welcomed, especially since it was the first time we were traveling with our dog. We were treated with care and loved the size of our room #3212 and proximity to the subway. Would surely stay there again and in fact booked another Westin because of the experience.
Nothing. Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
A lot of street noise and elevator noise from my room Are there any Whitehouse options?
Nice staff Generally clean Great Restaurant A great basic hotel for someone on business by themselves who does not need many extras. No real hotel lobby Machine coffee No real concierge Very small room for a couple with 2 suitcases No real breakfast (snack bars put out)
Clean and comfortable upscale hotel with a very friendly and accommodating staff. The restaurant pricing, especially for breakfast, is out of control.
Location good. No facility for making tea in the rooms. The extracters in the bathrooms did not work. Complementary Tea/coffee in lobby stopped at 7am.Basic internet facility should be complementary. the bathrooms are too small.
More dining, social areas
Location Service is awful, no room service, elevators services are horrible! You have to add 10' to your time to deal with