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Hotellet ligger perfekt, høj standard, venlighed, meget tæt til shopping og kunst. Mulighed for løb i Hyde Park !!
Værelserne var pragtfulde. Maden var helt fantastisk, og personalet var meget venlige og hjælpsomme. En helt igennem positiv oplevelse. Ingen. Det var som det plejer at være - helt perfekt.
Meget venligt personale og godt handicapværelse, da vi fik byttet til det vi havde bestilt med udsigt Lidt kedelig morgenbuffet
Stor imødekommenhed fra personalet. Dejligt værelse. Det kom bag på os at gadelarmen startede allerede kl. 5 om morgenen, så vi blev vækket mellem 5 og 6. Havde ellers troet at hotellet lå på stille vej, men nej.
Venligt personale, god beliggenhed og så har de sikkert nogle gode enkeltværelser og dobbeltværelser men suiten kan ikke anbefales. Suiten er ikke et besøg værd, kostede 2000 kr., spabad = karbad med dysser, TV virkede ikke, ingen drikkelse i minibaren og håndvasken var tilstoppet.
lækkert hotel, gode faciliteter, god morgenbufet
Personalet var så hjælpsom, uanset hvad man ønskede. Loungen var behagelig altid med ild i pejsen. God stemning. Værelset var dog lige lille nok. Måske kunne man gøre det lidt klarere, hvor store/små værelserne er, så man ikke bliver skuffet
I like location and the interior design very much. And the staff is great. Bit limited on spaces (room and public place)
The location is perfect being steps from the South Kensington tube station and close to museums, shops, food, etc but not right next to the major tourist stops so you don't feel you are surrounded only by tourists. Plus, free drinks in the mini fridge The rooms were on the small side but what would be expected in London.
Location and layout. Hotel is located right beside tube station and within a lot of great amenities and attractions.
Everything was state of the art. Staff were very helpful. Location is great with the underground close by and a bus stop out front. Prime location in an outstanding area of London
Everything...gorgeous facility, interesting decorations, lovely staff, fabulous location...just shy of perfection!Q Rooms are not huge, but still loved loved loved the hotel
I first stay at the Pelham in 1993. Based on this stay it is as good or better than ever. A civilized haven in the best corner of London.
Due to airline delays, our exhausted family of three arrived at the Pelham after midnight and was met with a warm welcome and beautifully appointed room (with a comfortable extra bed set up as requested for our son). Our only regret is that we couldn't stay longer. The Pelham could not have been lovelier, and the location is a perfect home base for exploring London.
The hotel's very central and a walking distance from many attractions - even in the cold winter weather. Museums, Harrods, high-end shopping and parks are all very near. The staff is extremely helpful and friendly, available 24/7. We had an early flight back so checked out of the room and left early (6am) - we were greeted upon departure with take-away coffee and tea, along with fruits and pastries. Literally left good taste in our mouths as we left the hotel. We'll surely return to the Thompson on our next visit to London! The room as several articles which seem complimentary (such as USB cable, etc.) which upon checkout apparently cost quite a lot (we were charged 10 GBP for the cable). Continental breakfast is not diverse - just a few pork cold-cuts, a couple of cheeses, some juice, coffee, pastries etc. We asked for a few slices of tomato and cucumber and were charged 4 GBP for them.
liked everything nothing
The hotel room was very big on the contrary of most hotel in London. the bathtube was equipped with a Jacusy. The room was nicely decorated and was very quiet; The hotel is located in a very nice neibourghood.
The reception was very friendly and the location was ideal for our needs. The room was comfortable and clean, with an excellent shower room.
Pre arrival the staff were very helpful via email and responded extremely quickly. On arrival, they couldn't do enough to ensure that we had a wonderful break. The hotel was wonderful and the rooms flawless. We will definitely be returning to The Bentley. None at all.
The service was excellent. And the spa facilities were amazing.
Very good location, opulent rooms, great services. Not very far from Heathrow, not expensive for the quality it provides.
peaceful, quiet decor a little tired.
Rooms quite spacious. Nicely furnished. Quiet. The service staff at the breakfast was disorganized and extremely slow. Totally unhelpful.
Even though I requested for an early check in and the normal check in time is 2 pm, our room was not ready until 5 pm. Exhausted; we had to wait for it sitting in the lobby. That kind of inconveniences should never happen in a five stars hotel.
Cleanliness of room and friendly staff. The room had good facilities too. A couple of small things about the room. A lamp on the desk in the room was held together with sticky tape. The cupboard holding the TV was in poor condition as was the TV itself.
very quite and comfortable hotel, good size rooms and bathrooms
The hotel itself is beautifully designed, and the location is impossible to beat. The service was impeccable. Each time I needed assitance from the front desk, I was given all that I needed and more. The concierge team -- Mercy, Jessica and Ahmed - were amazing. They simply went out of their way to make everyting go as smoothly as possible. The breakfast is very good.And the public hang-out spaces are beautifully designed. The only possible downside of this terrific hotel is the size of the single, small room, which is very small. But it's well designed, and has a great energy. I find this deal hard to beat. Would stay there again in a heartbeat, and would return with my family as well.
Stayed only for one day instead of three. The room was too small and the hotel overvalued.
The boiler was not working for two days in a row. Its summer time, meaning that it is bearable if you fancy a cold shower !!!!
Quiet and quite small Lousy Breakfast buffet
location a bit dark and a small room
Excellent location, friendly and helpful staff, great design and ambience.
Friendly staff. a good location for exploring Central London. Decor was very tired and worn. Only one lift (small). Breakfast was ok but tables were not always fully supplied (condiments missing etc.), and rather slow and overpriced for what it was. No tea making facilities in the room.
The location is perfect and discreet. The price is reasonable with VAT and breakfast included, its difficult to find this standard in a good location in London. The hotel rooms are quaint and clean. It feels like coming home to a quiet space. Breakfast could be more varied especially if your stay is a long one. The staff are friendly but could be a bit more dynamic. Carpets need to be cleaned.
location excellent however very dark and strange hotel sound proofing between rooms non existent too dark for my liking
Its location and coziness. Small rooms
Location is amazing. Off the bustling path. Coffee could have been better!
Very nicely decorated Problems with WiFi connection and inexperienced staff
hospitality of the staff. location
The Doorman We waited too long for the room to be ready at check in. Very small rooms. Over priced for what you get. We stayed at the Ritz Hotel on our last visit for the same price and it was far superior.
Everything was delightful. The restaurant is one of London's best.
The staff are excellent. Central London pricing.
The room we stayed in was looking rather tired, it was not as good as the rooms we had had on our last two visits
Looks nice You have to pay internet, small rooms,
Greta Location, Very Quiet, Poorly and wrongly decorated, Very expencive for its worth,
I walk in the Hotel, and they have sold my room becouse I arrive at 10:00PM even it was GTD by credit card. The front-desk manager at first denied that there is any booking under my name, then he deleted my name from the computer screen when i was watching my name pop-up
The bathroom was far too small, couldn't turn at all!! Will not use this hotel again.
we had street view off harrods christmas parade it was brillant grand children loved it i would have liked to see a tea /coffee tray in room all hotels we have stayed at have this
Location was excellent. Totally charming decor and welcome. 24/7 open. My request for "no feathers" was immediately addressed. All conveniences were provided. I do not understand the distinction between "didn't like" and "complaints". When I asked for the smoking room I had booked for, I was told perhaps there was a suite I could have that was smoking. (Not at these prices, I thought.) My room for 163 BP per night was so small as to be claustrophobia inducing. The bed was hard and very short. The price of breakfast was insane.
home from home
The staff dotes on their guests. They go out of their way to do things well. They made us feel special.
Very cosy, silent, good breakfast. Unfortunately, the web did not tell that the single room had only one single bed and was tremendously tiny. Do not book a single room!!!
Everything was just perfect - absolutely no complaints and cannot wait to stay there again Nothing
excellent location, great hospitality, charming room, room service food was also good.
The location, the competence and friendliness of the staff, and the breakfasts which, although expensive, were excellent The steep entrance stairway, the small lifts, the lack of suitcase stands, the height of the beds, the difficulty of getting into the shower and the danger of slipping on the bottom of the bath, and the cost. Whether I would recommend it depends on the type of person making the enquiry.
Attitude of staff, complimentary newspapers, ambience The room was really tiny
Stay was wonderful. As described, the room was small, but quite nice.
everything we asked 2 separate beds but received room with 1 king size
Værelset var stort og godt. Morgenbuffet med alt man kunne tænke sig.
Super hotel med fantastisk morgen buffet skal bo der igen...
Central beliggenhed, tæt på VA-museet, RAH og mange gode forretninger. Også tæt på undergrundsstation og flere buslinier. Stort hyggeligt værelse. Overdådig morgensmadsbuffet. Hotellet var under ombygning på samme etage, hvor vi boede.
roligt værelse med alle faciliteter drikkeglas blev ikke udskiftet i forbindelse med rengøring
Hotellet har en rigtig fin beliggenhed, tæt på Harrods, i et rigtig dejligt kvarter.
Stylish decor. Excellent food; attentive service Service ar beakfast was charming but amateurish
personalized service. Very friendly and courteous staff. The rooms are very dark due to colors, design and lighting. Bathrooms are very poor in safety. The barthtub is very slippery when taking a shower and the shower heads are very have very low perssure and flow. Bathroom tiles color, black, is not the best choice and makes the look of bathrooms very depressing.
The decoration is great and the personel very pleasant and helpfull. We had the luck to be upgraded in a junior suite and had the surprise of a very nice cake for my husband's birthday. Location on the park and near to the best areas.
Very good service, very intent concierges and porters. I didn't like your breakfast serviece. Early moning when I lived your hotel, there was not cold water in the tap, which is unacceptably for five-star hotel.
Service and standard/condition of room . Service on arrival was less than disappointing. Room not ready ( arrived post 3.00pm) room very tired - bulbs out headboard stained general housekeeping unsatisfactory, reception staff not 5start trained.
Stuff cooperation Food
Location of the hotel,unobtrusive room service Couldn't find a shoe-shine set,failed to take cold shower.
Iwas un happy all the stay my room was very bad Very old very expensive
everyhing outstanding... I strongly suggest this hotel
Great location, very helpful staff and superb service Help from teh staff was excellent
Excellent personal service, great food - quite simply a great hotel. You would be very hard pushed to find anything even slightly wrong with this hotel !
I liked the small size (no convention) and the personal attention. The rooms are really small although I recognize that this comment could be made about many London hotels.
the comfort, service and the little gadgets that felt like your in your own house. Too many furniture in the bedroom that made the room small
well I loved the place and the staff specially, they even went with me to show the room and they kept asking of I need anything to insure my comfort. it was great! the rooms are a bit small, and i see it a bit expensive but this is London after all.
I liked the decor and the products in the room and how clean and nicely refurbished the hotel is. I thought the rooms are a bit small for the price
The hotel is very confortable, the staff is friendly; the breakfast is exellent; the rooms are beautiful no
Egerton House is the best hotel I have stayed in over a 25 year period of visiting London. The staf couldn't have been more pleasant and helpful and my room (a standard double, I believe) was lovely and comfortable.
Great location -a short walk to Harrods,V&A, and super little patisseries, restaurants and shops. Room had spacious bathroom with the lovely Penhaligon products.
style and service
everything, every body was so friendly.
We don't have any complaints about the hotel or the staff whatsoever. Everything was arranged extremely well. Location opposite Hyde Park very nice. We will definitely we going back.
Very nice hotel, good staff, nice atmosphere May be a bit expensive, but worth it
Stellar service, charming decor, perfect location
The staff was very friendly and helpfull. We had a room with a view at the park, which was great. When we got back to the room in the evening, housekeeping had been there and had laid back the blackets and lit a candle, which created a very 'at home' atmosfere. The first morning we had a late breakfast and the buffet was not very well stocked. However, they made that up the next day with one of the best breakfasts we ever had!
The attention to detail by all hotel staff, impeccable standard of the interior and most importantly of all the welcome and care towards our pet spaniel dog.
Beautiful room. Staff was incredible!
All of it no
Welcoming staff if a bit over attentive! Nothing too much trouble. My friend joined us for drinks in the bar area early evening and was questioned extenisvely as to why she was entering the hotel! Very vigilant from a security point of view but our guest name should have re-assured the concierge staff she was on legitimate business ;this appeared not to be the case.