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Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
Our stay at The Sanderson was perfect from start to finish. I called ahead to let them know that we were coming to stay for my boyfriend's birthday. From upgrading us to a huge, gorgeous room to delivering balloons, flowers, candles, and birthday treats, they truly went above and beyond to make it an amazing weekend. We can't wait for our next visit!
Very fashionable feel to the hotel , Bar was enjoyable , sleighbed lovely. Food was good at breakfast. Maybe toilet area. Lacks privacy
The location was great. Room beautiful but things like complimentry water in the rooms, toilet paper too much of a production. Restaurant staff and front door/desk/concierge great. Gym staff unfriendly and unhelpful. Great gym tho. See above.
unique design bed was uncomfortable
The bar, this was very busy and fun place to be
Stylishly minimalist, great shower, cool bar Dinner trolley not cleared
I like the desing and the location
The lobby, spa and bar are brilliantly designed. Most parts of the hotel are chic and the overall atmosphere is very charming. The rooms are impractically designed. No provision made to accomodate suitcases even. Too much insistence on style and little attention to comfort. Great to hang out at all parts of the hotel except your room where everything seems like a mess since there are no practical provisions made. Very little storage so all the stuff just lies around the floor; also not very child friendly.
Wonderful design interiors. The food in the Malaysian restaurant was amazing and the cocktails at The Long Bar were innovative and delicious - if very pricey at £11 a shot Some of the towels in the room were not 100% clean
General location was very good.Cleanliness was good No bar to have a drink with children over 18 had to be 21.Bar staff rude and ignorant.However, Bar manager was very considerate.Very trendy which was nice but thats where it ends i'm afraid. Would not book again.
The lifts. The service. The availability of the garage. The conviviality of the bar areas (both the open & cosy bars). The dedication of your cleaning staff. The laundry service. The proportions. The corridor lighting. And, above all, the location. The lack of Internet access (the business centre was occasionally out of action). The limitations of the room service menu for vegetarians. The limited number of T.V. entertainment channels - without in-house films The lack of a bath. No fresh air. The painting on the ceiling of my room.
Generelt godt, alt for lille værelse til prisen. Man må aldrig glemme at rengøre og klargøre et værelse - vi manglede cleaning m.m. en hel dag! Prisen skal afspejle et kvalitetsniveau og sådanne fejl må ikke forekomme.
Fremragende hotel Nej
Vi fik et forholdsvis godt tilbud på 3 overnatninger, men normal prisen er ikke hotellet værd!! Det levede ikke op til 5 stjerner, men faciliteterne var bestemt iorden. Beliggenheden er helt i top, og meget venligt og hjælpsomt personale man skal ikke forvente 5 stjernet luksus
meget fint, super service, værelset ok,
Beliggenheden er fantastisk i forhold til shopping i London. God morgenmad. Værelset var for småt (twin room). Havde forventet et større værelse og mere luksus til den pris.
perfekt beliggenhed , rimelig pris. venlige mennesker, ok renlighed der er hvad der skal være til mit behov , kursus et par dage og shopping
Rigtigt godt hotel, med meget god service og venligt personale. Super centralt i forhold til shopping. Eneste minus er at pengene blev trukket ved bestilling af hotellet, altså før vi var der.
Udsigten, value-for-money,rimeligt centralt, roligt. Små skønhedsfejl som dårligt håndværk og typiske engelske reperationer (lampefatninger i loft der hænger, vandarmaturet til bruseren var ved at falde af m.m.)
lige midt i London Badeværelse var under al kritik, manglende belysning ved seng.
Dejligt ophold. Hotellets beliggenhed gør det perfekt til storbyferie, centralt i SOHO og de store shopping gader. Personalet meget hjælpsomme. Restauranten Heights efterlader noget at ønske både i service og madens kvalitet. Men selvfølgelig flot udsigt.
Jeg synes der var rigtig god service og en fremragende udsigt med gode faciliteter. Næsten umuligt at kunne komme til at bo mere centralt.
Good hotel in the very centre of London. Reception and personal in general helpful. Very good view from the restaurant. The notes made on the internet ordre, about we were three people to stay in one room, was not passed on to the hotel. They were not aware of this, but handled it without any delay.
En fremragende beliggenhed.Fik noget for pengene. Sofasengen var ikke god.
Hotellet er et ganske billigt hotel, placeret utroligt centralt i London !! Hvis man skal overnatte og ikke har noget imod knirkende lofter/gulve, så er det et rigtig godt valg. Ingen trafik-larm overhovedet. Der er meget stejle trapper, så det er ikke for gang-besværede..
Meget pænt rent værelse - Måske lidt lille :-) Fantastisk beliggenhed Et ønske kunne være buffet til morgenmaden i stedet for "tallerkenservering"
Beliggenheden. Morgenmaden var kedelig, For meget larm fra gaden, især p.g.a utætte vinduer. ved det ene vindue var der direkte hul i træværket. afløbene på badeværelset var dårlige. Meget snavsede gardiner.
Det var et rent og pænt værelse.Der var det vi havde brug for, gode senge, skabsplads til tøj og ingen generende støj fra byen. Personalet var hjælpsomme med at løse vores hjemtransport problemer. Dejlig tæt på det vi gerne ville se i London.
I wish all hotels were like Claridge's. The facility is lovely, the rooms are fabulous, and the staff are extremely helpful. Their response to a special request was 'no problem' which simpliflied my trip a great deal. I wish I could have stayed longer.
Very nice room. Excelent location in Mayfair. Best for shopping.
We liked everything about Claridge's except the price though still consider it to be good value for money.
Everything was very efficient and seamless
Efficient, friendly staff. Spacious accommodation Bar drink prices expensive
attention to detail- complimentary champagne as we only married a week before
Appreciated hospitality of hotel staff except one Japanese staff at reception desk. If you are trying to improve the level of service provided to the Japanese clients, you'd better to leave the operation only to your excellent English staff. Due to double booking, we faced to transfer to the other rooms during our stay. We have not received an official apology from the manager nor any kind of compensation, In spite of this big problem, the attitude of Japanese staff was always very gruff and unkind. I regret to say that her attitude destroyed our good reputation of your hotel.
it was mentions that fair inclced berkfast and when i arrived they said its not
The attention to detail and the ability of the staff to be both unfailingly courteous and retain friendly good humour
Everything in this hotel was perfect: excellent service and very friendly personnel. We had a beautiful big room on the 7th floor with view over London.
Great location. Good service. Brilliant rooftop bar.
This little jewel of a hotel is Soho chic. I can't say enough good things about it! It is perfectly located, priced under similar hotels, small enough to be personal but large enough to have a really exceptional restaurant and rooftop bar that appeared to have a London insider following. I say it is the best kept secret in London & would recommend it to anyone! Absolutely nothing!
Clean,tidy,pleasant staff Bar drinks highly expensive in hotel....noise form entertainment area above our room was too much for our liking with chairs being dragged across the floors at late hours
Location is just perfect, clean room The room is far too small for its price. Breakfast is poor.
I liked the rooftop bar. The friendliness of staff. and the champagne cocktails.
Rigtig god belligenhed ift det vi havde valgt at se i London Bad og toiletforhold
Det lå i et stille kvarter. Vi synes at det var slidt, brugt og uhumsk. Der var mug i krogene på det meget lille badeværelse. Sengene var slidte og håndtaget indtil værelset var ved at falde af. Personalet i restauranten kunne næsten ikke snakke engelsk. Bestemt ikke 130£ per nat værd!! Værelset lå i kælderen!!!
Perfekt beliggenhed, centralt men stille og roligt. Venligt personale. Ok morgenmad. En gennemgribende renovering af hotellet.
Morgenmaden var god og blev serveret hurtigt. Personalet var imødekommende over for vores ønske om at bytte værelse, da kælderværelset ikke var optimalt. meget små værelser og ringe badeforhold: vandet var koldt og manglede tryk, så et brusebad var en kold og lang fornøjelse.
Good value for money - used it before!