The staff at the front desk was great! They accomodated my request for a larger room for our 7 day stay. The hotel was clean and comfortable. The restaurant staff seemed slow in service.
The room was comfortable and the restaurant served a good breakfast (included with our room) as well as good food for dinner.
Location- close to tube station Friendly Staff Adequate Room Space Breakfast
That it was near Olympia area around it
Convienient for Earl's Court Cost
the organization and reception employees knowledgement
hotel and rooms are clean, but there is nothing special about it. Beds are slightly too soft.
Polite staff, contemporary decor,clean rooms,good air conditioning,parking facility,good location. internet not working, breakfast can be improved eg boiled eggs/poached eggs,
The airconditioning worked, the room was clean and comfortable.
I like the familiarity that you get with your express by holiday inn hotels. It's good to know that wherever you stay you will get a similar level of comfort and room layout. not in a great location for exploring locally
The staff were very helpful. The rates for international calls were not posted and turned out to be quite high compared to other services.
Hotel clean & friendly, rooms a good size. Not enough tea, coffee, sugar provided in the room . More variety at breakfast ( eg boiled egg instead of just scrambled egg ) room very noisy ( from ac unit / wtaer / light fittings cooling )
It has no restaurant, so in my opinion it is not a hotel.
It was a fantastic location - so near both Hammersmith tube stations. Great value for money, and would be great for families. Would stay here again, but maybe not just for one night, Garden amazing at front of main office and building!! It wasn't that clean, and there was a strange smell in my apartment. There could be more toiletries given. My shower didn't drain properly, and one sink got blocked... So the maintenance of the apartments could be better.
great location maintenance wasn't great- only 1 working light bulb in bedroom, all blinds broken and curtain broken. Also no shower/gel or soap as promised when I rang to check in advance.
the bathrooms and the kitchen lounge and the proximity to the town the bed was too small we are both tall and king bed is usually the norm these days
The staff were very helpful at all times. I was given a quiet room that I requested. Bins were emptied daily. Linen was changed regularly.The location is very safe and close to the tube. It is well lit. The outside entrance was kept very clean and neat.
The staff were friendly and the location in Hammersmith is very good The tv did not work properly and was supposed to be fixed by our second day. It wasnt fixed at all during our stay. The room was very hot due to some problem with the bathroom. We could not walk on the floor as it was very hot - must have been a problem with the water pipes. We thought there was underfloor heating. Apartment could do with some ventilation or air conditioning or even a portable fan.
Excellent standards excellent service excellent value for money None
Close to the Hammersmith Apollo. We had booked a studio apartment but had a one bedroom apartment with 2 bathrooms which was very nice!
studio apartment was very clean faulty light bulbs had not been replaced.
Staff very helpful. Room confortable. Good location in relation to tube. Room not cleaned every day - I had to ask for clean towels. Website indicated that wireless internet available but it was not. TV reception and range of channels poor.
convenient No problems
I think the massages was to expensife
Good location and standard of hotel
The location and the size of the rooms were the best aspects of our stay The breakfast was awful. On our second evening we asked to cancel the pre-booked breakfast the next day and it was confirmed that this would be done and we would not be charged. When we came to check-out the reception staff tried to charge us for this. When we pointed out the error it resulted in what can best be described as a stand up row. It's a shame that the staff did not view us as customers and merely as £'s in the hotel coffers.This insignificant amount of money (£34) will probably stop us from using the hotel again on our frequent visits to London or recommending the hotel to friends. Shame.
Free WIFI, Friendly staff, convenient location and really close to Shepard's Bush underground station. Lots of restaurants and bars near by. The fire alarm went off and had to evacuate at 6:00, and not because of a fire but because of a broken water line which left us without hot water. Parking is about 20 pounds per day if you drive there. The lobby turns into a night club on Saturdays, with a DJ and all, did not really bother me, but I could see how now everyone would be into that.
The bed, spa area and the very friendly staff the upgrade of the room was not worth the money, sounds better than it turned out to be..
The breakfast wasn't bad, and in fact the coffee was really good. I have paid less and got more in other hotels, in London and abroad. It was only on arrival at the hotel we realised that the spa facilities and the gym were paying for guests at the hotel - I have never come across that before!!! Lots of hidden charges everywhere - dinner menu not inclusive of vat - and on top of that the heating didn't work and we had to call in the maintenance service.
nothing staff were very distant and unfriendly
The rooms were nice and clean and all the staff was very friendly. The hotel was close to the underground station and easy to get to and from. I can only recommend this hotel. That the railway goes right past the hotel. Actually I had read about this in the quest reviews and therefore specificly asked to have a room away from the railway but this we didn't get. However it was not a big problem and it will not prevent me from staying at the K West again.
Very spacious rooms. Nice design. Excellent spa.
Excellent location and great value for the facilities on offer in a Central London location. As others mention charging for water and internet access in the room is a negative - add a few quid onto the room and give it away -customer perception will improve.
convenience - it was near to the people we were visiting
Taget i betragtning af at det er London så er pris og kvalitet ok. Internet i en hel uge for 5 pund er også ok. Beliggenheden tæt ved Underground er bekvem. Der var problemer med manglende koldt vand i håndvasken og dette blev ikke lavet selv om jeg nævnte det flere gange. Som så mange andre London hoteller benytter de sig af ulovlige taxier (antager at de får kommision) og det betyder at det bliver dyrere end nødvendigt.... Der kommer utrolig meget støj gennem de gamle vinduer. Der står at hotellet er sat i stand - og det er vist nogle dage siden...
beliggenhed tæt på undergrund istandsættelse - badeværelse og facade - meget slidt
Morgenmaden var helt i top og servicen i hotellets reception var fint, beliggenheden i nærheden at Undergrund og bus var super. Hotellet bar præg af at være brugt af skoleklasser og virkede meget slidt, rengøringen var lidt mangelfuld.
24 hour desk service. god pris. fik dobbelt værelse til kun mig:-) inklusiv english breakfast. ligger 2min fra west brompton underground station. ligger lige overfor west brompton bus endestation (så man kan ikke køre for langt på vej hjem til hotellet). 2min til nærmeste minimarked - åbent til 24.
Beliggenheden er helt i top og er kun 2 min. gang fra undergrunden. Den første nat vi sov der gik brandalamen i gang, og alle gæsterne gik derfor udenfor.. Men på intet tidspunkt vi fik information om, hvad der skete, personalet talte ikke om alle var kommet ud fra hotellet og brandvæsnet blev ikke tilkaldt, for at tjekke om alt var som det skulle være. Vi følte os ikke helt trygge, og vil ikke vælge dette hotel igen.
Excellent location in terms of access to public transportation (tube), an absolutely outstanding shopping mall just around the corner and a broad array of dining options in the area,both in terms of cuisine and pricing. The room was extremely clean, and offered a nice selection of free beverages including teas, coco and bottled water as well as lotions and other bath sundries. Very nice! Also, we found that W12 Rooms has a very, very friendly and helpful staff. We'd stay here again in a heartbeat! Only two niggles: although the bath was well sized, the room itself was very small- though workable. Just be organized! And although the room was well sound-proofed, wearing a pair of foam ear plugs took care of the occasional nightly siren. After we adopted those, we slept very well indeed in the comfy bed.
Everything was great!
Fantatisk Morgen buffet
værelset havde en god størrelse til to bedre elevatorstyring, da langsomt overloaded system ved mange gæster
Super godt hotel. Morgenmadsbuffet´en var en fornøjelse. Rent og pænt og pænt stort værelse. Ligget tæt på både bus og metro. Brandalarmen lød kl. 01 lørdag nat. Efter at ha´ stået udenfor et kvarters tid, kunne vi dog gå tilbage til værelset, men savnede information omkring dette. Var der virkelig brand, var det en fejl eller blot en øvelse. Manglende information gør, at man bliver urolig.
pænt og rente hotel med smilende og venlig personale
Whilst the rooms are quite small they are very well equiped, tea making facilities, comfortable bed, TV etc. No
the breakfast was good. the bathroom could have been bigger
With few exceptions the friendliness of the staff The small room sizes.
The cooked breakfast was a highlight, very good. Staff friendly and helpful. Location convenient for Tube Station Room was just too small for me I'm afraid. Very cramped, albeit quite clever how an en suite had been fitted into an already small room. However, it was certainly only possible to brush your teeth with an up and down motion!
Nice welcome. Friendly, helpful staff. Excellent breakfast and service. Comfortable pillows. Comfortable bed. Friendly, easy-going atmosphere. Quiet and peaceful room - rare in London. Nearby easy free parking at the weekend in St. Peter's Square. Good location near tube and for driving into central London. Close to many shops and restaurants. No hairdryer. Shower took ages to get warm - thought it wasn't going to and had largely cold shower. tv control not working. 2 ceiling lights not working.Curtains didn't open or close and were stained. Dirty carpet on stairs. v little space in front of loo.
Clean room, friendly service from main hotel staff, breakfast room was pleasant. Hotel confirmed that we had been provided the wrong room and there was no spare, and made every effort to make our stay more comfortable. Booked a double room and ended up in a small twin, which was disappointing. Noisy room
Good breakfast and friendly staff; by London standards good value for money Traffic noise in rooms facing the Goldhawk Road can be excessive, and the room was rather warm. Easier control of temperature in the room would be good
Very friendly and helpfull staff
Friendly welcome when I arrived. Good breakfast with no sense of being rushed. Hotel rooms are very small but the price wasn't very high either,
venlig betjening - stort varietet udvalg til morgenmaden
Personalet var venlige og hjælpsomme, og fleksible i forhold til at rykke værelse, så vi ikke skulle bære vores barnevogn op på anden sal. Der var virkelig fine transportforbindelser, så det var nemt at have som udgangspunkt for at se London. Hotellet var temmelig slidt og der var meget støj fra vejen, men det var vi klar over på forhånd så det er jo vilkårene.
Det var rigtig godt, det lå 800 m fra den nærmeste undergrund, hvilket gjorde det nemt at komme ind til byen. Det lå inde for zonegrænse 2 (i undergrundsnettet) hvilket gjorde at man med stor fordel kunne købe en endagsbillet for 5,60 pund. og dermed rejse billig hele dagen. Kan godt anbefale dette hvis man ikke indsistere på at have centrum lige rundt om hjørnet.
Venligt og hjælpsomt personale. God morgenmad, fint kvarter, almindeligt, pænt engelsk med gode forretninger i nærheden. Nem tat komme til City med undergrundsbanen Egentlig ikke
Nice hotel with good english breakfast. Kind and helpfull staff. We will stay there again next time we are going to London.
The nachos were good, I guess. Near to tube station. The staff was incredibly rude, when you asked them questions they would be on cell phones & it was obvious you were bothering them. There's no lift, and the rooms are cold and the beds squeak whenever you move. The showers were very small and had little hot water. I would never stay here again.
Close to underground Room size was extremely small but efficient, no elevator for luggage
Værelse og service niveua i forhold til prisleje er anbefalelsesværdigt. 24 timers check inn passer fint. Gæster mødes med tillid og meget serviceminded personale. Rene og pæne værelser.Basis morgenmad med venlig servering.
OK, men jeg gør det ikke igen. Det kan også blive for billigt.
Det vill være rart at få oplyst at man selv skal slæbe sin kuffert op på 3 sal...Ville være rart hvis man havde mulighed for at vælge værelse hjemmefra...
fint hotel, nyt og pænt, pænt størrelse værelse
Hotellet ligger trukket væk fra vejen, så der er ikke noget trafikstøj. Ligger i rimelig afstand fra nærmeste undergrundsstation (Hammersmith). Bus til døren. Der er nogle udmærkede pubber og restauranter i nærheden. Morgenmaden er kritisabel. Udvalget er stærkt begrænset og kvaliteten lav. Man kan, for under £3, få en glimrende morgenmad i pubben ved siden af hotellet. Der er kun frit internet i lobbyen.
clean, good location, wifi in the rooms no tissue paper or water bottles in the room, expensive and limited breakfast
Location and staff was kind Room was not clean.
The best thing about this hotel was the location. Close to Westfields Shopping Center and the Underground station. The room could use more trash bins and hand towels in the bathroom.
Lokalisation: Konferencested. Morgenmad inkluderet i prisen
Good location Better quality bed. The bed was horrible. Too soft, resulting in a sore back in the morning. More towels in the bathroom (only two plus a floor mat for two people).
Small independent feel with a great bar and good breakfast. Excellent value for money. Noisy air conditioning on the top floor.
staff very friendly and helpful
Friendly staff.Well appointed room. Good breakfast. Above a nice pub. Close to Tube. Fair price. Nothing we didn't like.
Room was very nice, breakfast was really good Our top bedroom was opened from the top and could hear all the traffic all the time and couldn't close it, i went down to ask a member of staff to have a look at and said would be up in 5 mins and never showed up and when i went down later on way out was gone for the day
The food was lovely and the staff were friendly. We really enjoyed our stay. Thank-you
The rooms very clean & tidy. Good en-suite bathroom. Good TV with wide range of channels. The room over looked a road but I had no trouble with any traffic noise. The staff were extremely pleasant and helpful.
Excellent and friendly staff and good service We had a room on the thirth floor, 67 steps, and no elevator.For olderly people can this be a problem.
The hotel has a good location, close to the underground stations but also viewing some green in the city.The hotel staff was very friendly and helpful.The service at the hotel was good. No complaints about cleanliness of the room and /or the facilities.We very much enjoyed the English breakfast and the food in general as well.
Very friendly and helpful staff.Very comfortable accommodation. Easy access to buses, trains and restaurants. Maybe put "mature couples" on lower floor due to number of stairs. a small fridge in room would be an advantage.
friendliness of staff; beautiful rooms and pub; atmosphere in general busy street (can get quite noisy); breakfast service
Hottelets beliggendhed var god, 5 min gang til den nærmeste undergrundsstation. Den inkluderede morgenmad var også udemærket, i forhold til, hvor meget man betaler for opholdet på hotellet. Der var ikke helt styr på tingene. Vi måtte skifte værelse efter 2 nætter. Ingen dyner, kun et rent lagen, også tæpper der ikke er vaske. Kun 1 lagen til 2 personer, og det skal siges det ikke var et dobbelt lagen.
Meget venligt personale. Dejligt at vi havde mulighed for inchek midt om natten, samt at vi kunne have vores bagage opvaret på hotellet, den sidste dag af vores ferie. Hotellet opfyldte vores behov for en storbys ferie. Vi kunne godt havde brugt en stol til hver værelsesbeboer.
Utrolig venlige og behjælpelige hotelpersonale. Fin beliggenhed, nær Westfield og kun få minutter i metro til centrum af London. Rent hotel og god komfort. Tager vi til London igen, vil dette hotel klart vælges igen. Der var ikke stort udvalg på morgenmaden, men mæt blev man.
God beliggenhed Værelse og toiletrum var meget småt
23 was placed in a nice safe area, the bed was comfortable, the staff were very willing to help me. The en suite bathroom and tv were nice and convenient. I stayed on the second floor and still got internet in my room. 23 is not placed in the most convenient area, though it is close to a tube line that is directly accessible to many major tourist sights. The room and bathroom were nice though pretty small.