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The staff at the front desk was great! They accomodated my request for a larger room for our 7 day stay. The hotel was clean and comfortable. The restaurant staff seemed slow in service.
Comfortable very pretty room. Good location for busses, tube, shopping and local restaurants. Really nice thoughful staff Nothing
The room was comfortable and the restaurant served a good breakfast (included with our room) as well as good food for dinner.
Location- close to tube station Friendly Staff Adequate Room Space Breakfast
pænt og rente hotel med smilende og venlig personale
Fantatisk Morgen buffet
værelset havde en god størrelse til to bedre elevatorstyring, da langsomt overloaded system ved mange gæster
Super godt hotel. Morgenmadsbuffet´en var en fornøjelse. Rent og pænt og pænt stort værelse. Ligget tæt på både bus og metro. Brandalarmen lød kl. 01 lørdag nat. Efter at ha´ stået udenfor et kvarters tid, kunne vi dog gå tilbage til værelset, men savnede information omkring dette. Var der virkelig brand, var det en fejl eller blot en øvelse. Manglende information gør, at man bliver urolig.
Very spacious rooms. Nice design. Excellent spa.
nothing staff were very distant and unfriendly
The breakfast wasn't bad, and in fact the coffee was really good. I have paid less and got more in other hotels, in London and abroad. It was only on arrival at the hotel we realised that the spa facilities and the gym were paying for guests at the hotel - I have never come across that before!!! Lots of hidden charges everywhere - dinner menu not inclusive of vat - and on top of that the heating didn't work and we had to call in the maintenance service.
Good location and standard of hotel
The bed, spa area and the very friendly staff the upgrade of the room was not worth the money, sounds better than it turned out to be..
The rooms were nice and clean and all the staff was very friendly. The hotel was close to the underground station and easy to get to and from. I can only recommend this hotel. That the railway goes right past the hotel. Actually I had read about this in the quest reviews and therefore specificly asked to have a room away from the railway but this we didn't get. However it was not a big problem and it will not prevent me from staying at the K West again.
The location and the size of the rooms were the best aspects of our stay The breakfast was awful. On our second evening we asked to cancel the pre-booked breakfast the next day and it was confirmed that this would be done and we would not be charged. When we came to check-out the reception staff tried to charge us for this. When we pointed out the error it resulted in what can best be described as a stand up row. It's a shame that the staff did not view us as customers and merely as £'s in the hotel coffers.This insignificant amount of money (£34) will probably stop us from using the hotel again on our frequent visits to London or recommending the hotel to friends. Shame.
convenience - it was near to the people we were visiting
I think the massages was to expensife
Free WIFI, Friendly staff, convenient location and really close to Shepard's Bush underground station. Lots of restaurants and bars near by. The fire alarm went off and had to evacuate at 6:00, and not because of a fire but because of a broken water line which left us without hot water. Parking is about 20 pounds per day if you drive there. The lobby turns into a night club on Saturdays, with a DJ and all, did not really bother me, but I could see how now everyone would be into that.
Excellent location and great value for the facilities on offer in a Central London location. As others mention charging for water and internet access in the room is a negative - add a few quid onto the room and give it away -customer perception will improve.
Excellent location in terms of access to public transportation (tube), an absolutely outstanding shopping mall just around the corner and a broad array of dining options in the area,both in terms of cuisine and pricing. The room was extremely clean, and offered a nice selection of free beverages including teas, coco and bottled water as well as lotions and other bath sundries. Very nice! Also, we found that W12 Rooms has a very, very friendly and helpful staff. We'd stay here again in a heartbeat! Only two niggles: although the bath was well sized, the room itself was very small- though workable. Just be organized! And although the room was well sound-proofed, wearing a pair of foam ear plugs took care of the occasional nightly siren. After we adopted those, we slept very well indeed in the comfy bed.
Everything was great!
Close to underground Room size was extremely small but efficient, no elevator for luggage
The nachos were good, I guess. Near to tube station. The staff was incredibly rude, when you asked them questions they would be on cell phones & it was obvious you were bothering them. There's no lift, and the rooms are cold and the beds squeak whenever you move. The showers were very small and had little hot water. I would never stay here again.
Polite staff, contemporary decor,clean rooms,good air conditioning,parking facility,good location. internet not working, breakfast can be improved eg boiled eggs/poached eggs,
That it was near Olympia area around it
The staff were very helpful. The rates for international calls were not posted and turned out to be quite high compared to other services.
Convienient for Earl's Court Cost
It has no restaurant, so in my opinion it is not a hotel.
The airconditioning worked, the room was clean and comfortable.
hotel and rooms are clean, but there is nothing special about it. Beds are slightly too soft.
the organization and reception employees knowledgement
Hotel clean & friendly, rooms a good size. Not enough tea, coffee, sugar provided in the room . More variety at breakfast ( eg boiled egg instead of just scrambled egg ) room very noisy ( from ac unit / wtaer / light fittings cooling )
I like the familiarity that you get with your express by holiday inn hotels. It's good to know that wherever you stay you will get a similar level of comfort and room layout. not in a great location for exploring locally
The best thing about this hotel was the location. Close to Westfields Shopping Center and the Underground station. The room could use more trash bins and hand towels in the bathroom.
Location and staff was kind Room was not clean.
clean, good location, wifi in the rooms no tissue paper or water bottles in the room, expensive and limited breakfast
Clean Ac system out of order. Check out process difficult and did not provide invoice for over night stay. Refreigator did not work. Silverware were not clean. Wanted to charge additional money for using American Express card.
Good prices and comfort I asked for a wake up call but they didn't do it so I was about to loose my flight
The overall hygiene and finish was to a very good standard. It's a fairly new building, about 3 weeks old, very well located, short walking distance to Kensington. Friendly, helpful and efficient staff. I arrived in the Summer,very warm but the a/c wasn't working, didn't sleep very well. Had to open a window, which backs up onto the street,again not good if people can see me in my room! Please sort out the air conditioning. My fridge was the smallest I've ever seen, lol!!
Smart modern decor Lino on the floor instead of carpet
Liked the kitchen fscilities, comfortable bed, quiet hotel. I was upgraded to suite! Lots of room, shame I was only there from 11pm to 8am! Thin, small rough bath towels - not same quality as rest of linens! No teabags/milk for one night stays.
I needed a hotel close to Charing Cross Hospital. it was 10 mins by taxi which was fine. about the hotel and its service, i have no complaints
excellent location if you are going to Kensington Olypia, which we were on the Friday of out weekend in London, but then your kind of stuck out in the sticks. We should have moved more central the second night. A bit pretentious - style over substance. Would I reccomend it to anyone elde? only if they were going to Olympia
Great decor, very comfortable,really quiet so good nights sleep!!
The room was very clean , modern & comfortable .It has been fitted out to a high spec , the rotating kitchen was a nice touch so you could stay in the room and cater for yourself if the need arrises .Over all we had an excellent stay in the hotel
The staff were very helpful at all times. I was given a quiet room that I requested. Bins were emptied daily. Linen was changed regularly.The location is very safe and close to the tube. It is well lit. The outside entrance was kept very clean and neat.
studio apartment was very clean faulty light bulbs had not been replaced.
It was a fantastic location - so near both Hammersmith tube stations. Great value for money, and would be great for families. Would stay here again, but maybe not just for one night, Garden amazing at front of main office and building!! It wasn't that clean, and there was a strange smell in my apartment. There could be more toiletries given. My shower didn't drain properly, and one sink got blocked... So the maintenance of the apartments could be better.
great location maintenance wasn't great- only 1 working light bulb in bedroom, all blinds broken and curtain broken. Also no shower/gel or soap as promised when I rang to check in advance.
convenient No problems
the bathrooms and the kitchen lounge and the proximity to the town the bed was too small we are both tall and king bed is usually the norm these days
Excellent standards excellent service excellent value for money None
The staff were friendly and the location in Hammersmith is very good The tv did not work properly and was supposed to be fixed by our second day. It wasnt fixed at all during our stay. The room was very hot due to some problem with the bathroom. We could not walk on the floor as it was very hot - must have been a problem with the water pipes. We thought there was underfloor heating. Apartment could do with some ventilation or air conditioning or even a portable fan.
Close to the Hammersmith Apollo. We had booked a studio apartment but had a one bedroom apartment with 2 bathrooms which was very nice!
Staff very helpful. Room confortable. Good location in relation to tube. Room not cleaned every day - I had to ask for clean towels. Website indicated that wireless internet available but it was not. TV reception and range of channels poor.
fint hotel, nyt og pænt, pænt størrelse værelse
Hotellet ligger trukket væk fra vejen, så der er ikke noget trafikstøj. Ligger i rimelig afstand fra nærmeste undergrundsstation (Hammersmith). Bus til døren. Der er nogle udmærkede pubber og restauranter i nærheden. Morgenmaden er kritisabel. Udvalget er stærkt begrænset og kvaliteten lav. Man kan, for under £3, få en glimrende morgenmad i pubben ved siden af hotellet. Der er kun frit internet i lobbyen.
Friendly welcome when I arrived. Good breakfast with no sense of being rushed. Hotel rooms are very small but the price wasn't very high either,
With few exceptions the friendliness of the staff The small room sizes.
Nice welcome. Friendly, helpful staff. Excellent breakfast and service. Comfortable pillows. Comfortable bed. Friendly, easy-going atmosphere. Quiet and peaceful room - rare in London. Nearby easy free parking at the weekend in St. Peter's Square. Good location near tube and for driving into central London. Close to many shops and restaurants. No hairdryer. Shower took ages to get warm - thought it wasn't going to and had largely cold shower. tv control not working. 2 ceiling lights not working.Curtains didn't open or close and were stained. Dirty carpet on stairs. v little space in front of loo.
Good breakfast and friendly staff; by London standards good value for money Traffic noise in rooms facing the Goldhawk Road can be excessive, and the room was rather warm. Easier control of temperature in the room would be good
Whilst the rooms are quite small they are very well equiped, tea making facilities, comfortable bed, TV etc. No
The cooked breakfast was a highlight, very good. Staff friendly and helpful. Location convenient for Tube Station Room was just too small for me I'm afraid. Very cramped, albeit quite clever how an en suite had been fitted into an already small room. However, it was certainly only possible to brush your teeth with an up and down motion!
Very friendly and helpfull staff
Clean room, friendly service from main hotel staff, breakfast room was pleasant. Hotel confirmed that we had been provided the wrong room and there was no spare, and made every effort to make our stay more comfortable. Booked a double room and ended up in a small twin, which was disappointing. Noisy room
the breakfast was good. the bathroom could have been bigger