The location & the food. Shower was a little small & a little dirty whereas my wife requested for it to be cleaned again.
Nicest room I've ever had in London - really spacious, stylish and completely sound-proofed. Nice restaurant with good choices and prices. Friendly staff. A couple of things not as per info when booking - luxury mini bar, contained 2 bottles of water - not what I was expecting; no iron - although brought to the room when asked for. A bit disappointed with pool area - much smaller than expected - so felt crowed with 10 people around it.
Hotel is great up to standard 5* Even though there was mistake for room with other people But overall we re happy Staff are great Especially Reuben very nice kind and patience Recommended.especially if you want to see Chelsea Stadium
staff Excellent especially the Duty Manager Oliver.
The staff was friendly and helpful; the rooms are super clean!
Room maids walking in my room at 9am on a Sunday morning (twice) even though I had a DND sign on door. Spoiled the whole experience!
Very accommodating staff, delicious breakfast, comfortable bed and spacious room.
Good food. Pleasant room. Staff helpful and polite. None