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location, rooms discretionary service charge added to bill, a guest has to ask for it to be removed rather than being asked before its included,
great location, rooms are nicely designed and modern, staff is helpful limited breakfast, staff misinformed us about the services invcluded in our fee
Great staff , nice room after upgrade, although strange that the windows couldnt be openend... No 5 star, more 3+, all the facilities the state to have are in there yes 5 star sister hotel 1 block further down the street the Jumeirah carlton... hotel.. that might be 5 star, but there littke sister is not.. good room, but no facilities, and only after an upgrade ( excecutive) we had a real suite ( forget the junior...). but all in all a good hotel. nothing fancy though ( in the star and facilitie sector...)
Exceptional service and quality of the hotel. Very good location. Rates are quite high but it was 50% off through booking.com.
staff and location in particular slow service in bar / restaurant area
Location, Quit area , close proximity to every thing No facilities , and you need to go for the Carlton tower for the Gym and busniess center
location and a balcony in town the rates were misleading as they didn't reflect the true cost
The location of the hotel is quite good, with good access to public transport and Knightsbridge shopping areas. The room I got was a handicapped room with bigger than usual bathroom (I assume). However, the open shower didnt drain and the whole bathroom was flooded within 30 seconds of turning on the shower. The toilet flushed for 3 hours with repairmen coming in at 5 in the morning to fix it. No compensation was offered, which for a 5 star hotel is not adequate.
i liked the location, and its a samller hotel quick to get in and out i got a better rate on sunday night ..but all hotels have better sunday rates...i certainly wouldn't pay 4 or 5 hundred GBP to stay there....it simply is not worth it This is not a true 5 star hotel..more like a 4 it lacks the little extra's, i hate paying 20GBP for internet..that's a big turn off for me and probably why i won't stay again...small room but the rate reflected it...and i was alone but a little small for 2 people
Size of hotel and very convenientto tube etc.
I walk in the Hotel, and they have sold my room becouse I arrive at 10:00PM even it was GTD by credit card. The front-desk manager at first denied that there is any booking under my name, then he deleted my name from the computer screen when i was watching my name pop-up
The room we stayed in was looking rather tired, it was not as good as the rooms we had had on our last two visits
The staff are excellent. Central London pricing.
Looks nice You have to pay internet, small rooms,
we had street view off harrods christmas parade it was brillant grand children loved it i would have liked to see a tea /coffee tray in room all hotels we have stayed at have this
Everything was delightful. The restaurant is one of London's best.
hospitality of the staff. location
The Doorman We waited too long for the room to be ready at check in. Very small rooms. Over priced for what you get. We stayed at the Ritz Hotel on our last visit for the same price and it was far superior.
The bathroom was far too small, couldn't turn at all!! Will not use this hotel again.
Greta Location, Very Quiet, Poorly and wrongly decorated, Very expencive for its worth,
Great location -a short walk to Harrods,V&A, and super little patisseries, restaurants and shops. Room had spacious bathroom with the lovely Penhaligon products.
I liked the small size (no convention) and the personal attention. The rooms are really small although I recognize that this comment could be made about many London hotels.
Egerton House is the best hotel I have stayed in over a 25 year period of visiting London. The staf couldn't have been more pleasant and helpful and my room (a standard double, I believe) was lovely and comfortable.
The hotel is very confortable, the staff is friendly; the breakfast is exellent; the rooms are beautiful no
well I loved the place and the staff specially, they even went with me to show the room and they kept asking of I need anything to insure my comfort. it was great! the rooms are a bit small, and i see it a bit expensive but this is London after all.
the comfort, service and the little gadgets that felt like your in your own house. Too many furniture in the bedroom that made the room small
Excellent personal service, great food - quite simply a great hotel. You would be very hard pushed to find anything even slightly wrong with this hotel !
I liked the decor and the products in the room and how clean and nicely refurbished the hotel is. I thought the rooms are a bit small for the price
Location, clean, value for money, comfort Some of the reception staff unbearable!
complimemtary tea insufficient hot water in bath and shower
The hotel was clean, the staff was courteous, helpful and always willing to help. The room was clean but there were a few things that need to be attended to: Duvet was worn in several spots, the bathroom knob on the sink plug was missing. the water spigot in the shower was loose., the toilet paper holder was broken.
Good and central location!. Breakfast offer was super and .... Very nice with the complimentary tea in the afternoon. Nice ambiance and the staff were extremely friendly!
The "Tea Time" and the "bar" included in the price The carpets were old and looking s if they are not very clean.
It is the perfect Hôtel to stay in London : the good place(area), the good price and the good services.
Service and Location. Double room rather small. Awarded a room that was not specified in confirmation at time of booking. Situation rectified though.
Convenient location. Simple administration. Relaxed ambiance. Impressive bathroom Room 16. Bed springs seemed tired. Bed sloped to one side.Inadequate table and sitting space in the bedroom
Very high quality environment in an almost surreal location... As an infrequent visitor to London the journey was fairly fraught - but then you turn into a high class side street and it is almost a different world! Excellent staff - clean rooms and ideal for switching off at the end of the day - and the complimentary reception bar is unusual too. The elevator! Not big enough to swing a cat let alone carry a travel bag and be taken to your room by a porter in... Anyone with claustrophobia should request a ground floor room! A minor negative overall though...
The room needed new wallpaper but otherwise it was really nice. The location of the hotel is excellent and the service staff is top notch. They also offered lots of extras, like free soda, creme tea, and alcoholic beverages. There was also a business center with a computer (internet provided) and fax machine. Would definately stay there again!
Nu var det mest overnatning vi benyttede værelset til, da vi var ude hele dagen. Men personalet - specielt i receptionen hvor vi havde den største kontakt, var meget søde og imødekommende. God service. Nej
OK hotel, lille men rent værelse, ligger fint for Kensington park og shopping
At kunne spise morgenmad på terrassen - omend noget koldt i beg. af maj Lidt problematisk selv at skulle låse sig ind (på et hjøne af gaden) direkte i en elevator, uden kontakt med reception, da man skal kigge sig godt omkring ..... Og selvom man selv gør det, kan andre være mere uopmærksomme ... Fungerede dog fint for mig
Hotellet er perfekt placeret i Knightsbridge på en stille sidegade. Der er kort til nærmeste tube station samt shoppingmuligheder.
I had a marvellous stay at Roof Garden Rooms. It is not like other hotels with a big lobby and reception but you really feel comfortable there and welcome too. There is a very nice atmosphere and the staff is more than friendly. Breakfast is outstanding - you can choose whatever you want from a large menu and they serve it either in your room or at the beautiful terras. Good beds. Mentioned during my stay that there was no desk in my single room although it said so in the description on booking.com. The manager immediately took care to update the description and I was served a glass of white wine on the house.
It was in London Overbooked- we had prepaid and confirmed the previous evening. The hotel was overbooked, unable to find an alternative and wasted 4 hours of our 1 day in London. Kayak and the hotel were unhelpful and we are still waiting for a refund and compensation.