De flotte omgivelser Vi fik aldrig en vucher til Herrods som lovet
Morgenmaden De snød mig med regningen. De debiterede mit krditkort i SEK i stedet for GPB. Så jeg blev snød for mere end 10 GPB.
udemærket hotel ok værelser med der manglede en minibar. mogenmad er ok men der er for lidt plads i restauranten hvilkket betyder at der var kø for at få bord
ordnede forhold - professionelt drevet, behagelig omgangstone mellem personalet - vi følte os velkommen
central beliggenhed for en weekendtur til London at vi blev nedgraderet i forhold til morgenmad 2. dag, dvs henvist til et lokale, hvor der f.eks ikke var duge på bordene og hvor der ikke var helt så rent som i morgenmadsrestauranten
Great room and food None
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
God beliggenhed i forhold til seværdigheder i London. Underground station lige udenfor døren. Nej.
Fin morgenmadsbuffet (sammenlignet med andre hoteller i London). God beliggenhed, centralt til West End og Soho. Hotellet noget slidt. Lever efter vores opfattelse ikke op til sine 4 stjerner, men bør være 3. Hotelpersonalet er ikke specielt imødekommende - virker ligeglade med gæsterne. Umuligt at få svar fra hotellet på mail-forespørgsel.
Ok god beliggenhed og trygt kvarter. Lille men ok værelse. Mgl. at kunne åbne vinduet.
Lå centralt men roligt. Alt i alt et fint hotel. Som jeg også skrev på kortet på hotellet inden afgang, skulle de tage at gøre det nemmere at slukke HELT for TV og radio/CD - tændte stand-by knapper æder strøm - og dermed miljø osv... På det værelse vi boede på var der ved TV'et flere stik i en kontakt og dermed var vi i tvivl om hvad vi slukkede hvis vi slukkede for kontakten (et nærmere eftersyn havde måske gjort os klogere og visse om at vi godt kunne slukke på kontakten). Selve TV'et havde ikke en sluk-knap. Radioen fandt vi aldrig et stik til, men stand-by-knappen lyste lystigt. Måske hysteri, vil nogen tænke, men der er mange værelser og dermed en del at spare miljøet for på en nem måde. Om ikke andet kan de gæster der tænker i det gøre en indsats.
Jeg var glad for opholdet - hotellet er placeret meget centralt Større fitness lokale i kælderen
God beliggenhed, god morgenmad, stort værelse, personalet var rare og venlige nej
Der var forskellige fejl. Safeboxen virkede ikke, fjernsynet virkede meget dårligt, til sidst uden lyd. aircondition larmede. Man var meget villig til hurtigt at se på tingene og på mit forlangende fik vi nyt værelswe og en rabat. Morgenmaden var meget lækker. Fjernsyn er gamle og systemet med antenneforhold og modtagerforhold virker dårligt. Ingen elevator.
Hotellet ligger meget centralt og der er tæt til undergrunden. Værelset var meget konfortabelt - dog lidt højt oppe (mange trapper) som min mor havde lidt besvær med. Morgenmaden og servicen var upåklagelig.
Delightful upmarket charm, tradition and comfort. Excellent service, good rooms and facilities. Our room (2) had a balcony looking into the hidden garden. Very good value for this fantastic location next to Russel Square and the British Musem. Internet should be free and the breakfasts are very expensive.
Location! The price of breakfast was ridiculous! So we didnt get it.
Close to where I needed to be the next day Easy access to Oxford St etc Good sized room (for London) Really excellent if you wanted to spend time at the British Museum None
nice ambiance in reception area and small sitting area, help yourself bar a nice touch from another age. Comfortable bed, Moulton Brown toiletries
This hotel is perfectly located for the British Museum, it is quiet and within walking distance of Soho and Euston Station.
The location - quiet and convenient (but please also read separate 'complaint') Bed was a 4 poster, but very squeaky, to the point that it woke us up each time we turned over in bed (also: please see seperate general complaint about this booking).
Extractor fan not working in bathroom
The service of your receptionist was excellent and warming. I had requested a specific room overlooking the court yard and got what I asked for. After realizing that there is a room "002" directly on the court yard I asked if I could see the room and without hesitation I was able to change no questions asked and no quarms. Ice service:-( Apparantly ice service was on at 6pm and I was out and about until late hours and would have loved a cold drink.
It was very warm and cosy, i could have stayed there for a week. Thought the mini kitchen was very good No
Lovely friendly hotel very comfortable great location and atentive staff
its location poor sound insulation - had to move to another hotel
room 1 which i slept in was very noisy.The nets were black.
Rooms well designed and comfortable Useless staff on reception. When checking in forgot to ask me to sign credit card. Called the room and woke me at 7.30 next morning to tell me. Complained to manager who didn't have a clue how to deal with it.
Ive spent some time in hotels and is by far the best hotel for value,location.The room was more than sufficiant with excellent facilites.Room 102 if you would like to use as i cannot speak for others.Will be recommending to friends and family.
Value for money on NYE's and great location. Also friendly staff and very clean.
Nice staff, wonderful room, very well located.
The room we got vere spacious but very noisy because of the street trafic and windows without isolation. No aircondition. When we arrived we were told they only had a room in the basement! When we refused to have that they found out that they also had a room on the ground floor - noisy and very hot but large. With windows open you could not sleep because of noise, closed because of heat. Furthermore you have to pay in advance for your stay and not when you leave as normal.
Great location nearby, underground station, Russel Square and Covent Garden.
Very nice surprise as I was expecting less No
Easy access near Underground and pub and park. Small and convenient.
Snavset værelse, toiletter fungerede ikke, utætte og smadrede ruder. Ok morgenmad og god beliggenhed. Rette op på de nævnte forhold.
Beliggenheden og den lille have Alt andet end beliggenheden. Ligeglad personale. Alt for få brusere til antallet af gæster.
Virkeligt dårligt hotel, som burde rives ned til grunden. Der var møg beskidt og fællesbadeværelserne var under al kritik. Føj føj føj!!! Se ovenstående - hotellet var en skandale og møg beskidt, gammelt og i en tilstand, hvor det ikke er rimeligt at tage penge for at bo der.
Placeringen. Venlige receptionister. Tekopperne på værelset var længe om at blive skiftet. Personalet i morgenmadsrestauranten forstod ikke engelsk. De serverede andet end det man bad om, fx bad jeg om blødkogt æg og fik hårdkogt, iskoldt æg. Når jeg sagde no bacon fik jeg alligevel bacon. Opfyldningen på buffeten kunne have været bedre.
perfekt beliggenhed. Renovation... renovation, rengøring
Vi synes det var rigtig dejligt. Det var en rimelig pris og samtidig var det rent og lækkert. Det æstetiske var også i fokus, hvilket sammen med renheden gjorde at det var et sted som man havde lyst til at opholde sig i.
Servicen var helt top, og god morgenmad. Det var et rigtig flot hotel og et dejligt værelse. Dog ikke så stort et badeværelse, men fint til os. Beliggenheden er rigtig god.. Kun 3-5min fra undergrundsbanen. Jeg vil helt klart bo her igen.
Super god beliggenhed. På trods af at jeg fik værelse i kælderen var det rigtigt fint.
Beliggenheden er god - badeværelset kunne være renere -
god morgenmad noget gammelt skidt
Der var styr på tingene, og det var et meget støjsvagt hotel. Nej
centralt beliggende værelset var lille og sengen ukomfortabel
Clean hotel, fresh smelling, lovely balcony Very small room, not particularly good value for money, other similar hotels in area priced lower
close to St Pancras International & conference venue (BMA); relaxing and lovely dining room; laid back bar street noise bedroom on ground floor (room 95)
The service from very friendly staff was excellent, room fittings comfortable and spacious. Room service and food excellent. Good breakfast. Hotel very convenient location. Room was on ground floor facing onto the hotel restaurant so no outside aspect. Made room feel very claustrophobic. Room was extremely hot and subsequently air conditioning needed to be on which was noisy.Resulted in poor sleep.
Our room was quiet and we had free bottles of water. 1.Bath was dangerous - no handle to get in and out by. 2.My friend was adressed as a man when going in for dinner on Sat night. On telling the young lady member of staff her error (my friend was actually a woman)she just giggled. We decided not to complain on this occasion.
The bathroom. My room was far too hot and stuffy. I needed a good night's sleep in advance of a meeting the next day and I woke up every two hours because it was so hot. At one point it was 25.5 degrees C. I tried adjusting the air conditioning and at 2am called down to reception for help and they sent up a fan. The window would only open a crack and that let in all the traffic noise rather than cooled down the room. The coolest it got was 23.5 degrees C. I was very disappointed as I'd expected a comfortable environment.
staff pleasant bedroom tiny, far too cramped for 2 people & didn't have fridge & safe as advertised on web site, hair dryer not working
Nothing We were informed on check in that we had been "upgraded". We were put into a smoking room, even though our booking stipulated a non smoking room. The reason we booked the hotel was to have a good nights sleep after a long flight. We did get any sleep as we could hardly sleep frojm tghe smell of smoke in the room. It was a complete waste of money.
Not enough TV chanels, Noisy room from street, very expensive internet
the staff was very helpful in providing assistance and directions for getting around the city and getting transportation set up for our convenience the furnace made a loud noise when it was coming on and made it difficult to get a good night sleep
Den ansvarlige i receptionen var meget venlig og hjæpsom Værelset var så lille at man kun kunne være der ved at ligge på sengen. Morgenmaden, som var ringe, blev leveret på en bakke gennem døren. Der var ingen fællesfaciliteter overhovedet, bortset fra en stej trappe med et tæppe man skulle passe på ikke at snuble i.