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Beliggenheden var fin. Værelset var for elendigt - ikke lige frem 5* standard.
Prima beliggenhed For dårlige senge
Super beliggenhed, meget serviceorienteret personale, specielt conciergen var utroligt hjælpsom
Meget venlig og kompetent medarbejderstab. Meget fin rengøringsstandard. Værelser gode men måske lidt små. Gode senge og møbler i det hele taget. Udmærket restaurant og bar. God morgenmad.
Helt fantastisk service, og en unik beliggenhed. Badeværelset savner et "frugt aftræk" der var damp i værelset en time efter man havde taget bad.
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
excellent hotel, fantastic location, all staff and services very professional!
A very friendly hotel
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
Staff very good,great location and good value for money.
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
The staff were very accomodating. The rooms were spacious and well appointed. n/a
Hotel design and great customer service as standard Bathroom toiletories are not to my taste
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
Det er en perfekt beliggenhed og personalet var yderst hjælpsomme og imødekommende. Fin service
Fint, stort værelse med plads til ophold. Virkelig gode senge uden det sædvanlige engelske "kuverttæppe med overlagen". Stemningsfulde stearinlys i hall, gangareal og på trapper om aftenen. Gedigen morgenmad. Da hotellet ligger i to forskellige bygninger på hver sin side af en gade, er elevatorforbindelsen mellem etagerne temmelig uoverskuelig. (Jeg gør opmærksom på, at kategorierne i spørgsmål 4 ikke dækker mit tilfælde: Jeg rejste med en voksen datter, men ingen af svarmulighederne dækker vores tilfælde)
Vi nød det Øhhh detalje...men alligevel...de har skiftet de gamle stationære brusehoveder ud med telefonbruserere (GOD IDE!!) men når man står og bruser sig, så fanger ledningen hanen til temperaturreguleringen - jeg var tæt på at blive skoldet
Bortset fra at rengøringen havde sprunget vores værelse over en dag (der blev dog reageret prompte da vi informerede om fejlen), manglede vi ingenting. God og venlig service, ingen ventetid på hverken check in eller ud.
Spørgsmålet er formuleret således at jeg ikke forstår hvad der menes. Jeg forstår heller ikke det nederste ja/nej spørgsmål i denne sektion. Hvilke gæster er der tale om og hvorfra skal jeg kende deres vurdering? Ang. betaling, synes jeg I skal oplyse at pengene først bliver trukket efter opholdet. Da vi fik en rabat for at bestille med det samme, var jeg lidt nervøs for at bestillingen ikke var gået igennem da pengene ikke også blev trukket med det samme, da jeg har oplevet at de bliver trukket i hvert fald inden opholdet de fleste andre hoteller jeg har boet på.
Centralt beliggende, gode handikap faciliteter.
God service. Der var rent overalt og det blev der sat stor fokus på, og ydermere levede det fuldt op til forventningerne mht. billederne på booking.com osv. De kunne godt have skrevet, at man skulle ligge et depositum, hvis man betaler med det samme, og ikke ønsker at benytte sig af hotellets betalingsservices så som, morgenmad og telefon, film.
Dejlige nyrenoverede værelse, nyt bad - lækkert hotel !
Fantastisk central beliggenhed med direkte kig til Lord Nelson. Ungerne var ikke glade for sovesofaen.
Den centrtale beliggenhed. ingen gadestøj. Siddemuligheder i foyer.
Service was impeccable: we got a top floor room and enjoyed splendid views. Good restaurant and modern design profile made our stay very pleasant. Breakfast was complimentary and we were upgraded to a superior room, because our booked room had a funky smell No downsides
Terrific location. Knowledgeable and friendly staff. cool, funky vibe. small room (which I liked) The cool location also meant that it was occasionally hard to sleep it night with the noise from the busy street
The location was perfect for us. We were taking a weekend break to go to the theatre and shopping. We could walk out of the hotel straight onto the street surrounded by everything we wanted. We were amazed by the excellent use of space within the hotel. It was very compact but well thought through and comfortable. The staff were very polite and helpful. The complimentary wine and cheese was a big plus for us too. We would recommend this hotel to anyone who wants location in the West End. A little noisy from the street at night but didn't matter too much as it was a leisure break and not business.
The best part of the hotel was it's location. It is located in a great part of London, a very busy part of London. The staff was pretty nice and there were always around to help. Well the worst part of the place was probably the size of the room and the bed. I knew my room would be tiny but for the price I paid it was crazy. The room could barely fit your luggage and yourself. A constant maneuvering around everything. The bed was the worst bed I have ever slept in. Want to know what it is like to sleep on a rock or the ground? Well come to this hotel to find out. This bed was so stiff I would wake up every morning in some sort of back pain. It was ridiculous that this is possible in a modern hotel. It's a budget hotel but seriously just get a slightly softer bed as this was ludicrous.
Location Location Location. Being in the center of town, I had the ability to stop off at Hotel Z to drop off bags, freshen up, take a break before moving on to next neighborhood on my itinerary. Tube stop directly to Heathrow a couple of blocks away made arriving and departing soooo easy. Staff was very friendly and attentive. Room was modern, quiet and clean. DEFINITELY plan on staying again. While I knew I had booked the smallest room, and was happy with it overall, the in ability to open a window for fresh air was a little frustrating. Issues with the a/c were promptly addressed, although an open window would of been a better solution. It was only because my stay was for 5 nights that this bothered me. Next visit I'll book a larger room with an open window. :-)
Hotellet er nedslidt, kan rates til højst 4* med pil nedad. Alt for lille elevatorkapacitet. Alt for dyrt Gennemgribende istandsættelse/flere elevatorer/tøfler og badekåber burde være indbefattet.
beliggenhed og deres pool, spa og fitness alt for små rum, selv om rummet var renoveret var det ikke tidsvarende. At wifi er meget kostbart
Meget godt hotel Beliggenhed helt i top. Checke elevatorer. En virkede slet ikke
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.