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Service was impeccable: we got a top floor room and enjoyed splendid views. Good restaurant and modern design profile made our stay very pleasant. Breakfast was complimentary and we were upgraded to a superior room, because our booked room had a funky smell No downsides
Meget venlig og kompetent medarbejderstab. Meget fin rengøringsstandard. Værelser gode men måske lidt små. Gode senge og møbler i det hele taget. Udmærket restaurant og bar. God morgenmad.
Super beliggenhed, meget serviceorienteret personale, specielt conciergen var utroligt hjælpsom
Beliggenheden var fin. Værelset var for elendigt - ikke lige frem 5* standard.
Prima beliggenhed For dårlige senge
Helt fantastisk service, og en unik beliggenhed. Badeværelset savner et "frugt aftræk" der var damp i værelset en time efter man havde taget bad.
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
Hotel design and great customer service as standard Bathroom toiletories are not to my taste
A very friendly hotel
excellent hotel, fantastic location, all staff and services very professional!
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
The staff were very accomodating. The rooms were spacious and well appointed. n/a
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
Staff very good,great location and good value for money.
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Over charger $2k with a forced apology
Everything about this stay was great. The room was beautiful and clean, the bathroom was spacious with lots of shelf space for our stuff. the staff was wonderful. the location is ideal, and they had a big lounge for guests. It's expensive but worth it.
The best part of the hotel was it's location. It is located in a great part of London, a very busy part of London. The staff was pretty nice and there were always around to help. Well the worst part of the place was probably the size of the room and the bed. I knew my room would be tiny but for the price I paid it was crazy. The room could barely fit your luggage and yourself. A constant maneuvering around everything. The bed was the worst bed I have ever slept in. Want to know what it is like to sleep on a rock or the ground? Well come to this hotel to find out. This bed was so stiff I would wake up every morning in some sort of back pain. It was ridiculous that this is possible in a modern hotel. It's a budget hotel but seriously just get a slightly softer bed as this was ludicrous.
Terrific location. Knowledgeable and friendly staff. cool, funky vibe. small room (which I liked) The cool location also meant that it was occasionally hard to sleep it night with the noise from the busy street
Location Location Location. Being in the center of town, I had the ability to stop off at Hotel Z to drop off bags, freshen up, take a break before moving on to next neighborhood on my itinerary. Tube stop directly to Heathrow a couple of blocks away made arriving and departing soooo easy. Staff was very friendly and attentive. Room was modern, quiet and clean. DEFINITELY plan on staying again. While I knew I had booked the smallest room, and was happy with it overall, the in ability to open a window for fresh air was a little frustrating. Issues with the a/c were promptly addressed, although an open window would of been a better solution. It was only because my stay was for 5 nights that this bothered me. Next visit I'll book a larger room with an open window. :-)
The location was perfect for us. We were taking a weekend break to go to the theatre and shopping. We could walk out of the hotel straight onto the street surrounded by everything we wanted. We were amazed by the excellent use of space within the hotel. It was very compact but well thought through and comfortable. The staff were very polite and helpful. The complimentary wine and cheese was a big plus for us too. We would recommend this hotel to anyone who wants location in the West End. A little noisy from the street at night but didn't matter too much as it was a leisure break and not business.
God service. Der var rent overalt og det blev der sat stor fokus på, og ydermere levede det fuldt op til forventningerne mht. billederne på booking.com osv. De kunne godt have skrevet, at man skulle ligge et depositum, hvis man betaler med det samme, og ikke ønsker at benytte sig af hotellets betalingsservices så som, morgenmad og telefon, film.
Den centrtale beliggenhed. ingen gadestøj. Siddemuligheder i foyer.
Fantastisk central beliggenhed med direkte kig til Lord Nelson. Ungerne var ikke glade for sovesofaen.
Centralt beliggende, gode handikap faciliteter.
Dejlige nyrenoverede værelse, nyt bad - lækkert hotel !
Perfekt beliggenhed. Gå-afstand til rigtig mange seværdigheder og ikke mindst shopping. Rent og pænt på værelset. Kommer helt sikkert igen.. Der er to lag vinduer og vi kunne ikke lukke det inderste helt til, så der var lidt koldt...
Central beliggenhed i relation til The Royal Festival Hall, hvor min datter var til Graduation Ceremony. Nej
Perfekt beliggenhed! For turister kan det simpelthen ikke ligge bedre. Flot bygning med lækker ny indretning. Venligt og hjælpsomt personale. Til den nedsatte pris var det ubegribeligt god valuta for pengene, er helt klart mere værd end 360 pund for torsdag til søndag! Kanon god seng. For at låne adaptere skal man blot lægge et depositum på 10 pund, som man naturligvis får igen. 20 pund for morgenmad er lidt til den dyre side.
meget centralt beliggenhed - rigtig god service fra personalet, og der var rent.
Fantastisk central beliggenhed. Værelset var udemærket, men vi havde vanskelighed med at få varme på værelset. Personalet meget hjælpsomt.
We were upgaded to junior suite which was excellent. Position of hotel is perfect for West end and theatres Internet facilities were not working temporarilly
Good central location, quiet room. The front door to my bedroom had recently been painted and there was no warning of this. I could easily have ended up with paint on my clothes rather than just my hand. The rooms were small particularly the ensuite
easy access to city the hotel reception staff could not understand english and new very little about the hotel facilities
Considering poor quality of Hotels in England, It was so impressive for me. Very good Location is another plus
The hotel was being used for a film crew which limited the use of the hotel facilities.
Hotellet er nedslidt, kan rates til højst 4* med pil nedad. Alt for lille elevatorkapacitet. Alt for dyrt Gennemgribende istandsættelse/flere elevatorer/tøfler og badekåber burde være indbefattet.
beliggenhed og deres pool, spa og fitness alt for små rum, selv om rummet var renoveret var det ikke tidsvarende. At wifi er meget kostbart
Meget godt hotel Beliggenhed helt i top. Checke elevatorer. En virkede slet ikke