Super beliggenhed, meget serviceorienteret personale, specielt conciergen var utroligt hjælpsom
Helt fantastisk service, og en unik beliggenhed. Badeværelset savner et "frugt aftræk" der var damp i værelset en time efter man havde taget bad.
Beliggenheden var fin. Værelset var for elendigt - ikke lige frem 5* standard.
Meget venlig og kompetent medarbejderstab. Meget fin rengøringsstandard. Værelser gode men måske lidt små. Gode senge og møbler i det hele taget. Udmærket restaurant og bar. God morgenmad.
Prima beliggenhed For dårlige senge
Hotel design and great customer service as standard Bathroom toiletories are not to my taste
excellent hotel, fantastic location, all staff and services very professional!
Staff very good,great location and good value for money.
A very friendly hotel
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
The staff were very accomodating. The rooms were spacious and well appointed. n/a
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Over charger $2k with a forced apology
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
english atmosphere just in the hearth of Mayfair concierge too busy
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
Considering poor quality of Hotels in England, It was so impressive for me. Very good Location is another plus
We were upgaded to junior suite which was excellent. Position of hotel is perfect for West end and theatres Internet facilities were not working temporarilly
The hotel was being used for a film crew which limited the use of the hotel facilities.
easy access to city the hotel reception staff could not understand english and new very little about the hotel facilities
Good central location, quiet room. The front door to my bedroom had recently been painted and there was no warning of this. I could easily have ended up with paint on my clothes rather than just my hand. The rooms were small particularly the ensuite
beliggenhed og deres pool, spa og fitness alt for små rum, selv om rummet var renoveret var det ikke tidsvarende. At wifi er meget kostbart
Hotellet er nedslidt, kan rates til højst 4* med pil nedad. Alt for lille elevatorkapacitet. Alt for dyrt Gennemgribende istandsættelse/flere elevatorer/tøfler og badekåber burde være indbefattet.
Meget godt hotel Beliggenhed helt i top. Checke elevatorer. En virkede slet ikke
Det var meget rimeligt i pris i folativt storhold til beliggenhed og relativt store værelser. A/c virkede og rent. Mangler dog room bar. burde have room bar
Super god beliggenhed. Vi boede på et standard dobbeltværelse og det var rigtig fint til prisen med god plads og dejligt badeværelse. Personalet var hjælpsomt selvom engelsk ikke var deres stærkeste side. Vi kommer gerne igen... Det var meget lydt på værelset, så man kunne høre støvsugning, og støj fra andre værelser, men ingen larm fra gaden. Sengen var hådt og fjedret.
Sød betjening, har boet der i alt tre gange. At blive genkendt af hotelchefen. Det er mit fremtidige valg af hotel, når jeg er i London Et lille køleskab på værelset
Beliggenheden er unik hvis man vil opleve Londons teater og natteliv. God morgen buffet. Værelserne trænger til en alvorlig renovering.
Vi har besøgt the Cavendish ved tidligere besøg, og finder hotellet første klasses, og til en pris, som vi finder fornuftig. Og så ligger det centralt og alligevel i et roligt kvarter sidst vi besøgte hotellet kørte det en "green line" ( ingen parfume - m.m) den linie kørte hotellet desværre ikke mere, hvorfor min kone blev overrasket over parfume-brugen i deres sæbe - og rengøringsprodukter min kone kan ikke tåle parfume - det hedder MCS
Fremragende betjening i reception og aften-restaurant
Meget godt hotel med god placering i centrum. Nej