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From the moment you walk through the door you are treated like royalty - my only disappointment was that I was only staying the one night - suites superb, staff warm, friendly and very helpful - unlike the obnoxious staff that I have encountered at other 5 star hotels Nothing - everything fantastic
Upgraded to larger room - very comfortable room Remote from tube and difficult to get taxi
Staff were very helpful and friendly. When my husband left his mobile in the taxi, they arranged to have it returned in about 2 hours. On request, they also gave us a view of Westminster and changed our original room. The room cleaning and servicing was a little erratic. Sometimes different things were not replaced, such as dishwashing tablets, but as soon as housekeeping was contacted, missing items were brought to the room straight away.
very nice hotel , the staff are all wonderful and helpful. very close to the eye of London, the nearest tube ( vauxhaull) is five minutes walk, the bus stop is at the hotel entrance.all and all this hotel is a five star with good value for your money.
We were upgraded to a 2 bedroom suite with a river view- fantastic! It was quite far from the tube
excellent staff, and service. The chino latino restaurant is very good, the chef deserves the honor.
I did like the complimentary promotional products. I changed the room when I checked in So that my nephews would have a seperate room. The room (450) had cigerette burns in the carpet and smelt of smoke especially the curtains- I am not a smoker.
Partial view of the river room was given when we expected a blocked view one due to the special rate booked which made us quite happy. Some items were missing like pan and cutting knive when we arrived but was quickly replaced when we asked from the housekeeping. tv in the living room was not working but was quickly repaired. The hotel was very gracious with welcome basket of cereals, mineral waters, chocolate bar, and jam. Two bottles of free mineral water everyday. Beds were made every night with chocolate given. Free wi-fi internet in the room as well as in all areas in the hotel and free access for computer use in business center were very convenient. Vauxhall underground station could be reched within 5- 10 min. We were very satisfied
The hotel is very good, and worthed for the amout of money
Lækkert med gratis internet på værelset og lån af cd'er og dvd'er. En rigtig god beliggenhed i roligt kvarter, dog stadig ikke for langt fra, hvor alting sker. Behageligt, rent og pænt indrettet værelse - fin størrelse for et standard værelse. Morgenmadenen kunne være billigere.
Værelset var nydeligt, men jeg undrede mig over at der ingen skabsplads var til tøj. Der var kun skabe med bøjler. PC-TV'et var decideret ringe. Laveste lydstyrke var meget høj, ligesom det reagerede langsomt. Pænt design, men dårlig funktionalitet Skabs-/skuffe plads, samt et ordentligt TV