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Værelserne var pragtfulde. Maden var helt fantastisk, og personalet var meget venlige og hjælpsomme. En helt igennem positiv oplevelse. Ingen. Det var som det plejer at være - helt perfekt.
Meget venligt personale og godt handicapværelse, da vi fik byttet til det vi havde bestilt med udsigt Lidt kedelig morgenbuffet
Hotellet ligger perfekt, høj standard, venlighed, meget tæt til shopping og kunst. Mulighed for løb i Hyde Park !!
everything, every body was so friendly.
style and service
The attention to detail by all hotel staff, impeccable standard of the interior and most importantly of all the welcome and care towards our pet spaniel dog.
Stellar service, charming decor, perfect location
Welcoming staff if a bit over attentive! Nothing too much trouble. My friend joined us for drinks in the bar area early evening and was questioned extenisvely as to why she was entering the hotel! Very vigilant from a security point of view but our guest name should have re-assured the concierge staff she was on legitimate business ;this appeared not to be the case.
We don't have any complaints about the hotel or the staff whatsoever. Everything was arranged extremely well. Location opposite Hyde Park very nice. We will definitely we going back.
Beautiful room. Staff was incredible!
Very nice hotel, good staff, nice atmosphere May be a bit expensive, but worth it
All of it no
The staff was very friendly and helpfull. We had a room with a view at the park, which was great. When we got back to the room in the evening, housekeeping had been there and had laid back the blackets and lit a candle, which created a very 'at home' atmosfere. The first morning we had a late breakfast and the buffet was not very well stocked. However, they made that up the next day with one of the best breakfasts we ever had!
Staff were extremely helpful, obliging and courteous, couldn't do enough to make our stay comfortable. I did request a quiet room, so understanderable we were designated a back room as opposed to one at the front by the road, which was fine except the air conditioning units of neighbouring buildings were quite noisy.
Clean. Did not get what I booked room wise.
Excellent staff Very clean Room smelled slightly of cigarette smoke
Easy check in, no fuss or hassle Only one point not good in that tv in room the picture "pixelated" on some channels - hardly something though to downrate the hotel on
staff attentive and polite nothing
Excellent central location; very friendly and helpful staff. Room a little on the small side, but definitely acceptable for a short break stay
The staff were helpful and accommodating and the location was excellent. Just a few blocks from the High Street Kensington tube station and Hyde Park across the street. The breakfast was simple but ample and the staff made you coffee or tea when you sat down. I arrived really early my first day and my room wasn't ready yet. I guess the manager read the look on my face as desperate; he gave me the brand new double room (at no extra cost) up on the top floor for the night. I highly recommend that couples request this room, it was really well situated. They transferred my bags the next day while I was out and about. The rooms were clean and fresh; the sink in the single was airplane size but the shower was spacious. I stayed in a single for two nights and it was tiny. Do not bring a suit case any larger than a carry-on roller bag otherwise you will be sleeping on your luggage. I would also recommend asking for a room off of street-side if you're on the second or third floor.
The staff were all very helpful, attentive and willing to help. Good location. The size of our room was not up to our expectations.
Staff was very pleasant, courteous, and provided excellent service. Check in/out was quick and easy.
Good facilities and friendly staff. Room was clean with small shower room but very well maintained. TV remote temperamental.
Super god service. Venlig, hjælpesom og god kommunikation... Renligheden var ikke særlig god men størrelsen af lejligheden var helt ok. Der var ikke service nok til de persnoner, som der var plads til i lejigheden, så hvis man skulle spise der, ville det være et problem.