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Restauranten var middelmådig. Både udvalget ved morgenserveringen samt et besøg til aftenmad gav et dårligt indtryk
Super beliggenhed. God morgenmad. Lækker indretning Der manglede efter min mening conditioner på badeværelset. Det må kunne forventes af 5 stjernet hotel. Vi havde også en fejlagtigt brand alarm midt på natten hvor receptionen ikke tog telefonen. Det er ikke ok.
Vi havde en fantastisk weekend. Gåafstand til mange gode butikker, restauranter, sightseeing og tube. Vil absolut benytte hotellet igen.
Location and service was good Problem with the room it was very small, offered improved room after two days
Everything Being in a smoking floor
My daughter and I were greeted like we were royalty. Everybody is friendly, efficient and professional. The Ritz is gorgeous and always clean. The servers are very proper and the food was fabulous. I would highly recommend The Ritz, because you will certainly not be disappointed.
location of the hotel was very good wasnt impressed when i read that the mini bar was free, then when i checked out and paid i found out that actually the alcohol im the mini bar wasnt free, so was very misleading and disapointing
the comfortable room the lights
Very friendly personnel; great service!
we had dinner at the restaurant one evening, and compared to the price, the dinner was not good, further more the hotel is in our oppinion not a 5 star hotel, maybe four stars, not five.
friendliness and helpfulness of all staff I found the table manners of some of the other guests quite revolting. The first morning I had breakfast in the dinning room was quite awful, I couldnt eat my breakfast because of it. There was no escaping this awful exhibition as I was sat facing these awful people
Staff were very helpful, rooms were well appointed altho a little smaller than I had expected. Bed was extremely comfortable. Nice atmosphere throughout the hotel. Supper options were limited for vegetarians and the sandwich wasn't particularly nice.
Staff very friendly and attentive, very clean hotel, the doorman a treasure.
The spa, sauna, etc. The pampering had to be booked in advanced during weekend period as they didn't have availibility. The standard room looked worse than a good ibis or novatel. Not 5-star material.
I liked the upgrade we had from a duplex room to a suit.
convenience to top tourist sights and underground stations
Location is good but cannot be a reason for staying in this terrible hotel. Worst 5 star hotel I have ever stayed. Non renovated rooms can even not be rated 1 star. They should not be sold. It is a shame for Sheraton and Starwood to have such a bad hotel in the chain. Staff is trying to do its best but management is non existent. Hotel manager must be fired...
the localization of the hotel is very good. to clean the rooms the staff used to make a lot of noise.
the location the staff and the bar area. the bathrooms were a disgrace, cracked tiles, old fashioned, didnt feel clean and certainly not up to the standard of a 3 star hotel let alone a 5 star.the whole living quarters of the hotel need a referbishment.
Excellant service & friendly staff In places the rooms the room was in need of a redec.
The service was excellent, the room was a good size and the food at the Citrus restuarant was lovely There were limited facilities in the room including bad reception on the old tv, it smelled of smoke despite asking for a non smoking room. The hotel was not aware of my booking when I arrived- which may this sites fault or on the hotel end.
the bed was good yes if you want to stay in a 5 star hotel I would not recommend this hotel the room is to pour and everything is to old
It has to be renovated
Location, neat room A bit outdated, no free internet access (should be included in price)
convenience to Mayfair
Great location Looks like a five star hotel from the outside but has the rooms and facilities of a regular Sheraton...
Service , service and more caring, friendly service! From the moment I stepped out of the taxi on arrival until I left the hotel everyone addressed me by name with a cheery greeting. VERY comfortable and quiet room with far above average amenities, linens and furnishings. Excellent bar and public areas. I was sorry to leave but I shall be back as this is my new favorite London hotel. BRAVO to General Manager Spencer Yeo . Executive Concierge Frank Laino, Edward and everyone at the front desk plus all the doormen who ran for cabs ( in the rain!) so I didn't have to. I say "Well done" ! No complaints
great service. high standards. helpful concierges. great location. very English.
Good hotel, conveniently located with a certain charm. Excellent concierge and reception staff let down by very poor F & B staff. The service at breakfast was almost of Fawlty Towers standards and there was an unhelpful arrogance to the staff in the American Bar. Restaurant and bar staff.
Lovely re-decoration. Failure to have cab ordered on the morning of my departure; I had to wait for one. I think the bar prices are unrealistically high!!
Staff was very helpful. Rooms and hallways in need of paint and new carpet. Room was very small. Dining is in need of rejuvenation.
very nice room and comfortable need a cofe station in room
Very friendly and helpful staff, perfect location for the West End, shops and entertainment, location location, location, fabulous bar Small room, no view and very tight bathroom, and expensive
Some excellent staff. Breakfast on day 2 took too long - but quality 100%
Welle quipped rooms, friendly staff and ideally located near piccadilly, 242 hr room service. no all ok
Excellent old school luxury with modern flourishes. For some the slightly stiff air might prove uncomfortable.
The welcome from the staff was excellent - friendly and helpful. The quality of the rooms was exactly what we expected. The hotel has the feel of luxury from a bygone era.
Service is fantastic
english atmosphere just in the hearth of Mayfair concierge too busy
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
great service and excellent location. Allessandro is incredible! Room service was very poor, no phone was answered when the order was incorrect and I needed to go down to speak to reception.
Service is unreal, and location fantastic. The beds were very uncomfortable
Everything, service, beautiful and great location.
The efficient and personal service surpassed only by the care given to the room and a wonderful cocktail lounge. N/A
The location and the cosy atmosphere the room was really small and the painting of the walls a little shaby
Private. Classy. Charge too much for use of their telephone in this day when they should not
The hotel was very nice and warm. The rooms, although small, were very clean and comfortable.
The staff were extremely helpful and friendly.
quiet & comfortable, good location Room at ground level
I loved the staff and the location. It is cozy and stylish.
Excelent location, good service I was incomodated early in the morning by the noise coming from outside (I stayed on the 2nd floor)
Meget godt hotel med god placering i centrum. Nej
Vi har besøgt the Cavendish ved tidligere besøg, og finder hotellet første klasses, og til en pris, som vi finder fornuftig. Og så ligger det centralt og alligevel i et roligt kvarter sidst vi besøgte hotellet kørte det en "green line" ( ingen parfume - m.m) den linie kørte hotellet desværre ikke mere, hvorfor min kone blev overrasket over parfume-brugen i deres sæbe - og rengøringsprodukter min kone kan ikke tåle parfume - det hedder MCS
Fremragende betjening i reception og aften-restaurant
Fremragende beliggenhed, godt værelse, venlig betjening. Rengøring ok, service helt i top. Fin restauration. God engelsk stil på hele hotellet Få styr på firealarmerne
mulighed for at kunne vælge dobbeltseng eller enkeltsenge når der bookes. At der ikke reklameres med badekåber på hvert værelse, for det er ikke korrekt.
Et perfekt beliggende hotel. Tæt på alting og med en meget venlig og imødekommende serviceminded personale. Jeg kan varmt anbefale dette hotel til andre der skal til London. Et hotel hvor man slapper af og med en høj standard.
Perfekt beliggenhed for en shopping-ferie! Vi betalte ikke for en masse vi ikke havde brug for. Pris og kvalitet svarede til hinanden. Vi vender helt sikkert tilbage :-)
Mget venligt og professionelt personale. Værelser små, men velfungerende. Vældig god beliggenhed for det centrale London. Prisen rimelig for området.
Beliggenheden er fremragende Servicen var fin og effektiv. Meget hjælpsomt personale for vort formål. Værelset godt og rummeligt Ikke meget, men badeværelsestemperaturen var saunaagtig. Vi kunne ikke regulere.
Fin beliggenhed. Venligt personale. Det larmede på værelset og var svært at temp. regulere. TV kanalerne var dårlige.
Fin location, superfede værelser Der står, at internet er inkluderet i værelsesprisen - dette er løgn - 1 time koster £ 7,99 og 24 timer £ 24,99 - helt syge priser!
Velbeliggende, tæt på lækre restauranter og pubber. Lækkert værelse med plads og lækkert badeværelse, med ordenligt varmt vand. Rigtig god stor seng Sørg for at isolere vinduer så støj fra gård (udsuger/aircondition) ikke larmer på værelset. Vi byttede til gaden,som er utrolig støjfri. Bedre badehåndklæder som ikke hænger i skæg og fnugger så meget.
Hotellet er et 4-stjernet hotel, og det levede fuldt op til et 3-stjernet i DK, som var vores udgangspunkt. En anden gang vælger vi nok at bo mindre centralt og så billigere. Det endte jo med at blive en dyr fornøjelse for 4 nætter.
Super beliggenhed, fantastisk service og dejlig morgenmad.
Det er irriterende at blive henvist til dørmanden om alt det praktiske (fks. brug af computer, engelsk adapter) når man kan se at de ikke er der og at de har i receptionen Alle i receptionen tager hænderne op af lommen