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Meget hjælpsomt hotelpersonale, meget centralt placeret hotel man skulle betale for at have sine kufferter stående sidste dag indtil afrejse
Central beliggenhed Værelset lille og meget mørkt. Internet burde være gratis alle døgnets timer.
beliggenhed og velfungerenhed. De "gamle" værelser trænger til istandsættelse
Fantastisk beliggenhed i forhold til de aktiviteter vi havde planlagt hjemmefra. Vi har tidlligere boet på hotellet. Dejligt at værelserne er blevet renoveret. Lidt uheldigt, at der ikke er mulighed for at åbne vinduerne for at lufte ud for eksempel om morgenen, efter 2 personer har været i bad.
et livligt sted med rummelig værelse den traditionelle engelske morgenmad var ikke noget særligt og det var dyrt. vores værelse manglede lut.
God central beliggenhed men samtidig ro. Den generelle bygningstilstand er meget god og flotte nyistandsatte værelser.
Dejlige store værelser. Lækkert badeværelse. Dejlig morgenmad.God beliggenhed med gåafstand til mange seværdigheder.
Professionelt personale, god service, flotte og rummelige værelser, god beliggenhed
Særdels fremragende nej
Centralt beliggende, rolige omgivelser, fortrinligt personale, kvalitet... morgenmaden kunne godt variere lidt mere, når man tilbringer 6 dage. Kommer gerne igen At 10% af morgenmaden varierer fra dag til dag. Lidt andet frugt, en ekstra ret, lidt andet brød... små ting, som vækker nysgerrigheden
Dejligt veludstyret værelse smagfuldt indrettet. Personalet var virkelig veloplagt, næsten lige før det blev lidt for meget, men sådan kan nogle nok lide det. Men et dejligt ophold, vi kunne helt klart finde på at komme igen.
Dejligt hotel med fin service. Vi fik dog et værelse ud til en baggård, hvilket ikke gør så meget, når man er på forretning i London, men spørg efter et værelse med udsigt til Hyde Park. Værelserne er ikke så store, men lækre og moderne. Personligt er jeg nok mere til et hotel med beliggenhed i West-End (nær teatrene) men som udgangspunkt for shopping i Oxford street og Regent street etc. er beliggenheden god lige ved Marble Arch - og med mulighed for en løbetur i Hyde Park.
Hyggligt moderne hotel med god beliggenhed. Venligt og kompetent personale.
Det er god beliggenhed. Skal man over for at shoppe er det tæt på Oxford street og man kommer hurtig rundt. Ja deres betjening til morgenmad er langt fra den service hottellet udstråler.
Super beliggenhed. God morgenmad. Lækker indretning Der manglede efter min mening conditioner på badeværelset. Det må kunne forventes af 5 stjernet hotel. Vi havde også en fejlagtigt brand alarm midt på natten hvor receptionen ikke tog telefonen. Det er ikke ok.
Restauranten var middelmådig. Både udvalget ved morgenserveringen samt et besøg til aftenmad gav et dårligt indtryk
Vi havde en fantastisk weekend. Gåafstand til mange gode butikker, restauranter, sightseeing og tube. Vil absolut benytte hotellet igen.
Spectacular in every way Not being able to stay longer
The Savoy stay was one of the most exceptional stays that I have had -- extraordinary from the moment the taxi door opened. I needed a rest and wanted to visit London, and the Savoy was worth every penny. Location is perfect. Food and service were outstanding -- didn't feel the need to leave for an outside restaurant. Breakfast, high tea and dinners were delicious. High Tea was conceivably the best I have every experienced. Room was like a cocoon, and their baths are legendary. Will be back soon for another break. I was disappointed that the spa and pool were closed for renovation.
What's not to like! Everything was outstanding! The hotel staff couldn't be more friendly, anything you needed they got it for you! Just wish it wasn't so pricey otherwise we would go more often!
very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit. not much..
despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch. gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.
Service was impeccable: we got a top floor room and enjoyed splendid views. Good restaurant and modern design profile made our stay very pleasant. Breakfast was complimentary and we were upgraded to a superior room, because our booked room had a funky smell No downsides
Super beliggenhed, meget serviceorienteret personale, specielt conciergen var utroligt hjælpsom
Prima beliggenhed For dårlige senge
Helt fantastisk service, og en unik beliggenhed. Badeværelset savner et "frugt aftræk" der var damp i værelset en time efter man havde taget bad.
Meget venlig og kompetent medarbejderstab. Meget fin rengøringsstandard. Værelser gode men måske lidt små. Gode senge og møbler i det hele taget. Udmærket restaurant og bar. God morgenmad.
Beliggenheden var fin. Værelset var for elendigt - ikke lige frem 5* standard.
Hotellets centrale beliggenhed ved Victoria Station, gjorde det nemt at komme til og fra lufthavn og desuden gode forbindelser med off. transport rundt i London. Det var uhensigtsmæssigt, at værelse ikke lå i samme bygning som reception og morgenmadsrestauranten. Dette blev der ikke specifikt, eller tydeligt, gjort opmærksom på ved reservationen.
hotellet var så venligt, at give os en ekstra seng nej
Vi var meget skuffet over hotellet, det levede ikke op til de lovende ord som de havde beskrevet sig selv med. Der er ingen elevator, så du skal selv bære al din bagage op på 5 sal. Det er dele bad som bliver gjort rent en gang om dagen, så ofte ligger der sorte hår over det hele. Vinduet er lille og kan ikke åbnes helt op, og der er ikke aircondition på værelset. Sengen er ikke en dobbeltseng men en halvanden mands seng, så det kan være svært at undgå at falde ud om natten. Derudover var der nogen som havde hakket sig ind hos hotellet, og lod som om det var dem og spurgte efter de korrekte kortoplysninger. Først to uger efter skriver hotellet og oplyser om at de tidligere har haft problemer med det, det skal der informeres om med det samme.,
Det venlige personale og den gode beliggenhed Bedre kaffe
Fint hotel med central og rolig beliggenhed 5 min fra Victoria Station. Fint lyst og nyrenoveret værelse. Fint lille nyrenoveret badeværelse. Venlig personale Det tager 5 min at få varmt vand i bruseren
Hotel design and great customer service as standard Bathroom toiletories are not to my taste
The staff were very accomodating. The rooms were spacious and well appointed. n/a
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
Staff very good,great location and good value for money.
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
A very friendly hotel
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
excellent hotel, fantastic location, all staff and services very professional!
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
Hotel amenities were nice (not great, nor extravagant) but an incredibly friendly and accommodating staff and a very convenient location for the many of the major attractions
Really nice hotel. Good breakfast that was included. Large room (for London). Very nice bed and linens. Great helpful staff.
I was removed from my table to another table when I was having breakfast, without any reason. embarrassing.
Staff was amazing! So helpful! Location was just ok.
Location and service was good Problem with the room it was very small, offered improved room after two days
Everything Being in a smoking floor
My daughter and I were greeted like we were royalty. Everybody is friendly, efficient and professional. The Ritz is gorgeous and always clean. The servers are very proper and the food was fabulous. I would highly recommend The Ritz, because you will certainly not be disappointed.
This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door. NOT FOR BUSINESS USE
The location was excellent. The design and materials of the room are modern and quality. It was very clean and there was a clear focus on quality. The towels were as soft and huge as any hotel I've been in. the TV was huge relative to the size of the room. The bathroom fixtures were all very nice and the toiletries were also nice. If you are willing to trade a lot of space for a lower price (well, lower price for London) then this can be a value. It's also good if you plan not to spend much time in the hotel as it's comfortable for sleeping. The reason the rooms are affordable is because the rooms are tiny. Seriously tiny...as in your bed spans the whole distance of a wall. There is no closet at all, and unless you get one of the larger rooms you'll have to put your luggage on the floor as there are no luggage racks. That's a bitt of a challenge because the "floor" is really the walkway from the bed area to the bathroom so you'll be walking around your own luggage. If you are a business traveler and need desk space it's very limited or absent. I had one room with a very small desk and another where I had to use the nightstand as a desk. The rooms are relatively dark even if the windows are open because they open to a narrow light well/courtyard. Perhaps there is more light on higher floor levels.
The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1. The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.
Great location. Wine and cheese hour was a nice bonus TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!
The staff was great, especially Henri & Theo. The staff always went above and beyond to assist us! Location also was amazing; right next to Picadilly Circus, Trafalgar Sq, Leicester Sq, close to Parliament Sq, and Buckingham Palace.. Very centrally located The rooms were very small, but it worked out really well for us since we were there only for 3 days. Didn't bother us at all.
Beds were very comfortable The 48" flat screen TV was a nice touch The design was nice Definitely a place to stay for short business travel or vacation, given the good location in Piccadilly. The complimentary wine n cheese every evening was nice and my group enjoyed it Located close to many many tourists spots, most with in walking distance or short bus ride. Staff was excellent and very attentive There is only one small lift and often crowded, therefore had to wait for it to come back down empty or you just took the stairs, a minor complaint, but would better if they had two lifts.
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Stylishly minimalist, great shower, cool bar Dinner trolley not cleared
unique design bed was uncomfortable
Wonderful design interiors. The food in the Malaysian restaurant was amazing and the cocktails at The Long Bar were innovative and delicious - if very pricey at £11 a shot Some of the towels in the room were not 100% clean
Very fashionable feel to the hotel , Bar was enjoyable , sleighbed lovely. Food was good at breakfast. Maybe toilet area. Lacks privacy
Our stay at The Sanderson was perfect from start to finish. I called ahead to let them know that we were coming to stay for my boyfriend's birthday. From upgrading us to a huge, gorgeous room to delivering balloons, flowers, candles, and birthday treats, they truly went above and beyond to make it an amazing weekend. We can't wait for our next visit!
General location was very good.Cleanliness was good No bar to have a drink with children over 18 had to be 21.Bar staff rude and ignorant.However, Bar manager was very considerate.Very trendy which was nice but thats where it ends i'm afraid. Would not book again.
The bar, this was very busy and fun place to be
The lobby, spa and bar are brilliantly designed. Most parts of the hotel are chic and the overall atmosphere is very charming. The rooms are impractically designed. No provision made to accomodate suitcases even. Too much insistence on style and little attention to comfort. Great to hang out at all parts of the hotel except your room where everything seems like a mess since there are no practical provisions made. Very little storage so all the stuff just lies around the floor; also not very child friendly.
The lifts. The service. The availability of the garage. The conviviality of the bar areas (both the open & cosy bars). The dedication of your cleaning staff. The laundry service. The proportions. The corridor lighting. And, above all, the location. The lack of Internet access (the business centre was occasionally out of action). The limitations of the room service menu for vegetarians. The limited number of T.V. entertainment channels - without in-house films The lack of a bath. No fresh air. The painting on the ceiling of my room.
The location was great. Room beautiful but things like complimentry water in the rooms, toilet paper too much of a production. Restaurant staff and front door/desk/concierge great. Gym staff unfriendly and unhelpful. Great gym tho. See above.
I like the desing and the location