ordnede forhold - professionelt drevet, behagelig omgangstone mellem personalet - vi følte os velkommen
De flotte omgivelser Vi fik aldrig en vucher til Herrods som lovet
Morgenmaden De snød mig med regningen. De debiterede mit krditkort i SEK i stedet for GPB. Så jeg blev snød for mere end 10 GPB.
central beliggenhed for en weekendtur til London at vi blev nedgraderet i forhold til morgenmad 2. dag, dvs henvist til et lokale, hvor der f.eks ikke var duge på bordene og hvor der ikke var helt så rent som i morgenmadsrestauranten
udemærket hotel ok værelser med der manglede en minibar. mogenmad er ok men der er for lidt plads i restauranten hvilkket betyder at der var kø for at få bord
Luksus og centralt beliggende.
Dejligt med swimmingpool så man både kunne få en dukkert om morgenen og når man havde gået rundt i London hele dagen
Fin service samt et bad i en dejlig pool efter en dag i storbyen.
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
Great room and food None
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
Venligt personale. Droppe små enkeltværelser.
Jeg fik sikkert det mindste enkeltværelse, der fandtes på hotellet (men man skulle jo også bare sove). Større safetybox, for hvis man lægger en laptop ind, skal man lægge et vist tryk på døren for tlukke og den vil ikke åbne igen. Måtte have hjælp fra 2 stk. personale, før det lukkedes at få laptoppen ud igen.
placering af hotellet Det meste af hotel under ombygning Estrem meget larm fra håndværkere.
Personalet var meget hjælpsomt. skønt lille værelse og meget rent. Nej
Beliggenheden helt perfekt Der mangler et bord på værelset - rengøringen af klimaanlægget - filtret var lukket af møg, og så burde udblæsningen over sengen blændes af (det er ret nemt - spørg din a/c mand).
At der var roligt - man hørte intet til støj fra gaden. Det tog 10 min at få varmt vand i hanerne - meget upraktisk og ikke videre miljøvenligt at vandet skulle løbe så længe. Desuden var sengen for kort til både min mand og jeg. Vi er vant til det med min mand der er 195 cm, men jeg er trods alt kun 170 cm.
Beliggenhed og at der var elevator Hotellet var under ombygning. Morgenmaden var dyr
Personalet var meget serviceminded. Trappen var blokeret pga. ombygning. Elevatoren fungerede ikke altid helt OK.
Jeg fik et bedre, større og lysere værelse, da jeg bad om det til samme pris. Rent og pænt. Dejlig bydel med mange gode spisesteder. God beliggenhed. Morgenmaden var for engelsk - fed og af dårlig kvalitet. Synes prisen er for høj I forhold til, hvad man kan få værelser til andre steder. Manglede et fitness-rum.
Hotellets placering Hotel under renovering.Badeværelse for lille, for lidt afsætningsplads i badeværelse.
Rent hotel og behjælpelig personale. God beliggenhed med adgang til eks. restauranter, café, købmand, undergrundsbane, mm. Udmærket no-nonsense hotel til både forretningsrejse, weekendophold. Lidt for smal/kort seng.
God engelsk morgenmad, fint personale. Ro om natten og god airkondition. Dobbeltsengen. Vant til at have min egen. Mulighed med valg af værelse med enkeltsenge ville være en forbedring.
Beliggenheden, rent At man skulle betale for internet adgang på et hotel af denne standard syntes jeg var lidt til grin
Beliggenheden var i top. Venligt personale. Baren var under al kretik, har aldrig før fået så dårlig en drink og ligegyldig servering.Vi havde bestilt et deluxe værelse. Værelset som vi fik var på størelse med en skoæske. Det kunne de godt have gjort bedre.
Hotellet ligger meget centralt og der er tæt til undergrunden. Værelset var meget konfortabelt - dog lidt højt oppe (mange trapper) som min mor havde lidt besvær med. Morgenmaden og servicen var upåklagelig.
Der var forskellige fejl. Safeboxen virkede ikke, fjernsynet virkede meget dårligt, til sidst uden lyd. aircondition larmede. Man var meget villig til hurtigt at se på tingene og på mit forlangende fik vi nyt værelswe og en rabat. Morgenmaden var meget lækker. Fjernsyn er gamle og systemet med antenneforhold og modtagerforhold virker dårligt. Ingen elevator.
God beliggenhed, god morgenmad, stort værelse, personalet var rare og venlige nej
The staff at the hotel are very helpful and communicate well if there are any problems. We would have preferred to have breakfast at the hotel but the very high prices meant it was poor value for money.
Location, room size, cleanliness, bathroom Lower price would be good ;)
We were very fortunate to be upgraded to a suite, we also found the staff to be very helpful. No
The staff were very attentive and helpful and the room was very well planned and spacious for such a central location.
location, style, nice staff, fast check in and out, near beautiful garden, clean, room has tea maker, close to british musem. AC was down for all my stay (5 nights and then 3 nights) and each time I report problem they say they are going to check then I knew its all the hotel and it was really hot. short bed (my legs out of the bed even i am 175 cm), small bed, rooms in floors other then ground are leveled by at least 10 degrees (my head was down and my leg was up) that made bad stay. I changed to ground floor and room was very small. no refregrater (I couldn't have cold water) expensive breakfast 17.25 pound each with few choices. they good thing they provided fan.
Staff were excellent, called the day before to inform them my daughters sixth birthday and to ask if there was anything that could be done, they were great and purchased a cake. When we checked in they then upgraded us to a suite at no extra charge and proceeded to show us to our room. We walked in and they had a birthday candle on the cake lit. My girl was excstatic, overall one if the best and friendliest hotels I have stayed In. Will certainly stay again.
Staff, courteous, friendly and efficient. Would like fresh drinking water in room.
Nice room, great location Expensive food, not much of a bar in the hotel but the surrounding area has excellent bars and cafes so it's not a big problem
Super cozy hotel and cenral located
Extractor fan not working in bathroom
nice ambiance in reception area and small sitting area, help yourself bar a nice touch from another age. Comfortable bed, Moulton Brown toiletries
Close to where I needed to be the next day Easy access to Oxford St etc Good sized room (for London) Really excellent if you wanted to spend time at the British Museum None
This hotel is perfectly located for the British Museum, it is quiet and within walking distance of Soho and Euston Station.
The service of your receptionist was excellent and warming. I had requested a specific room overlooking the court yard and got what I asked for. After realizing that there is a room "002" directly on the court yard I asked if I could see the room and without hesitation I was able to change no questions asked and no quarms. Ice service:-( Apparantly ice service was on at 6pm and I was out and about until late hours and would have loved a cold drink.
Location! The price of breakfast was ridiculous! So we didnt get it.
Delightful upmarket charm, tradition and comfort. Excellent service, good rooms and facilities. Our room (2) had a balcony looking into the hidden garden. Very good value for this fantastic location next to Russel Square and the British Musem. Internet should be free and the breakfasts are very expensive.
The location - quiet and convenient (but please also read separate 'complaint') Bed was a 4 poster, but very squeaky, to the point that it woke us up each time we turned over in bed (also: please see seperate general complaint about this booking).
Very nice surprise as I was expecting less No
Great location nearby, underground station, Russel Square and Covent Garden.
Easy access near Underground and pub and park. Small and convenient.
Ive spent some time in hotels and is by far the best hotel for value,location.The room was more than sufficiant with excellent facilites.Room 102 if you would like to use as i cannot speak for others.Will be recommending to friends and family.
its location poor sound insulation - had to move to another hotel
It was very warm and cosy, i could have stayed there for a week. Thought the mini kitchen was very good No
Rooms well designed and comfortable Useless staff on reception. When checking in forgot to ask me to sign credit card. Called the room and woke me at 7.30 next morning to tell me. Complained to manager who didn't have a clue how to deal with it.
Lovely friendly hotel very comfortable great location and atentive staff
room 1 which i slept in was very noisy.The nets were black.
Value for money on NYE's and great location. Also friendly staff and very clean.
The room we got vere spacious but very noisy because of the street trafic and windows without isolation. No aircondition. When we arrived we were told they only had a room in the basement! When we refused to have that they found out that they also had a room on the ground floor - noisy and very hot but large. With windows open you could not sleep because of noise, closed because of heat. Furthermore you have to pay in advance for your stay and not when you leave as normal.
Nice staff, wonderful room, very well located.
The hotel is clean and comfortable with well equipped and quiet rooms.
Check in/out was efficient.
I liked best the retro style of the hotel, especially the fireplace in my room. The wind goes trough the windows, even when they are closed.
Well appointed boutique hotel in a convenient location.
Excellent location, smooth service, ok facilities, nothing to complain about. Very good for the price level, and excellent if you have to get to an early meeting in the city.
Some of the staff were helpful, polite and keen to assist. Room was small, room service menu was petite, prices for food including breakfast were expensive. Not impressed that advertised facilities such as the restaurant were located at another hotel situated at the end of the road. The window leaked and was falling off the hinges and the gaps had been stuffed with toilet roll. Overall impression was that the hotel was not properly maintained and was in need of some modernisation and general maintenance. I experienced some checking out problems which I was asked for a fax cancelling the booking. After explaining that I dont carry a fax machine in my suitcase and several calls to booking.com I was allowed to check out the following day.
Very central hotel, friendly staff, clean room. Maybe the room was a bit small, although very comfortable.
paid for breakfast what a waste of money.plastic ham also chicken the cheese was curled up at the edges.could not be worse.