Hoteller i London i nærheden af Royal Opera House

The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.

Over charger $2k with a forced apology

beliggenhed og deres pool, spa og fitness alt for små rum, selv om rummet var renoveret var det ikke tidsvarende. At wifi er meget kostbart

Hotellet er nedslidt, kan rates til højst 4* med pil nedad. Alt for lille elevatorkapacitet. Alt for dyrt Gennemgribende istandsættelse/flere elevatorer/tøfler og badekåber burde være indbefattet.

Central beliggenhed i relation til The Royal Festival Hall, hvor min datter var til Graduation Ceremony. Nej

Fantastisk central beliggenhed. Værelset var udemærket, men vi havde vanskelighed med at få varme på værelset. Personalet meget hjælpsomt.

Venligt personale

Beliggenheden er unik hvis man vil opleve Londons teater og natteliv. God morgen buffet. Værelserne trænger til en alvorlig renovering.

Det var meget rimeligt i pris i folativt storhold til beliggenhed og relativt store værelser. A/c virkede og rent. Mangler dog room bar. burde have room bar

Beliggende centralt i London, venligt personale

Meget godt hotel med god placering i centrum. Nej

Great location. Wine and cheese hour was a nice bonus TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!

This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door. NOT FOR BUSINESS USE