Hotel design and great customer service as standard Bathroom toiletories are not to my taste
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
The staff were very accomodating. The rooms were spacious and well appointed. n/a
Staff very good,great location and good value for money.
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
A very friendly hotel
excellent hotel, fantastic location, all staff and services very professional!
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
Helt fantastisk service, og en unik beliggenhed. Badeværelset savner et "frugt aftræk" der var damp i værelset en time efter man havde taget bad.
Super beliggenhed, meget serviceorienteret personale, specielt conciergen var utroligt hjælpsom
Meget venlig og kompetent medarbejderstab. Meget fin rengøringsstandard. Værelser gode men måske lidt små. Gode senge og møbler i det hele taget. Udmærket restaurant og bar. God morgenmad.
Prima beliggenhed For dårlige senge
Beliggenheden var fin. Værelset var for elendigt - ikke lige frem 5* standard.
Service was impeccable: we got a top floor room and enjoyed splendid views. Good restaurant and modern design profile made our stay very pleasant. Breakfast was complimentary and we were upgraded to a superior room, because our booked room had a funky smell No downsides
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Over charger $2k with a forced apology
Dejlige nyrenoverede værelse, nyt bad - lækkert hotel !
Centralt beliggende, gode handikap faciliteter.
God service. Der var rent overalt og det blev der sat stor fokus på, og ydermere levede det fuldt op til forventningerne mht. billederne på booking.com osv. De kunne godt have skrevet, at man skulle ligge et depositum, hvis man betaler med det samme, og ikke ønsker at benytte sig af hotellets betalingsservices så som, morgenmad og telefon, film.
Fantastisk central beliggenhed med direkte kig til Lord Nelson. Ungerne var ikke glade for sovesofaen.
Den centrtale beliggenhed. ingen gadestøj. Siddemuligheder i foyer.
Meget godt hotel Beliggenhed helt i top. Checke elevatorer. En virkede slet ikke
beliggenhed og deres pool, spa og fitness alt for små rum, selv om rummet var renoveret var det ikke tidsvarende. At wifi er meget kostbart
Hotellet er nedslidt, kan rates til højst 4* med pil nedad. Alt for lille elevatorkapacitet. Alt for dyrt Gennemgribende istandsættelse/flere elevatorer/tøfler og badekåber burde være indbefattet.
Central beliggenhed i relation til The Royal Festival Hall, hvor min datter var til Graduation Ceremony. Nej
meget centralt beliggenhed - rigtig god service fra personalet, og der var rent.
Fantastisk central beliggenhed. Værelset var udemærket, men vi havde vanskelighed med at få varme på værelset. Personalet meget hjælpsomt.
Perfekt beliggenhed! For turister kan det simpelthen ikke ligge bedre. Flot bygning med lækker ny indretning. Venligt og hjælpsomt personale. Til den nedsatte pris var det ubegribeligt god valuta for pengene, er helt klart mere værd end 360 pund for torsdag til søndag! Kanon god seng. For at låne adaptere skal man blot lægge et depositum på 10 pund, som man naturligvis får igen. 20 pund for morgenmad er lidt til den dyre side.
Perfekt beliggenhed. Gå-afstand til rigtig mange seværdigheder og ikke mindst shopping. Rent og pænt på værelset. Kommer helt sikkert igen.. Der er to lag vinduer og vi kunne ikke lukke det inderste helt til, så der var lidt koldt...
Beliggenheden er unik hvis man vil opleve Londons teater og natteliv. God morgen buffet. Værelserne trænger til en alvorlig renovering.
Det var meget rimeligt i pris i folativt storhold til beliggenhed og relativt store værelser. A/c virkede og rent. Mangler dog room bar. burde have room bar
Sød betjening, har boet der i alt tre gange. At blive genkendt af hotelchefen. Det er mit fremtidige valg af hotel, når jeg er i London Et lille køleskab på værelset
Super god beliggenhed. Vi boede på et standard dobbeltværelse og det var rigtig fint til prisen med god plads og dejligt badeværelse. Personalet var hjælpsomt selvom engelsk ikke var deres stærkeste side. Vi kommer gerne igen... Det var meget lydt på værelset, så man kunne høre støvsugning, og støj fra andre værelser, men ingen larm fra gaden. Sengen var hådt og fjedret.
Meget godt hotel med god placering i centrum. Nej
Fremragende betjening i reception og aften-restaurant
Vi har besøgt the Cavendish ved tidligere besøg, og finder hotellet første klasses, og til en pris, som vi finder fornuftig. Og så ligger det centralt og alligevel i et roligt kvarter sidst vi besøgte hotellet kørte det en "green line" ( ingen parfume - m.m) den linie kørte hotellet desværre ikke mere, hvorfor min kone blev overrasket over parfume-brugen i deres sæbe - og rengøringsprodukter min kone kan ikke tåle parfume - det hedder MCS
The staff was great, especially Henri & Theo. The staff always went above and beyond to assist us! Location also was amazing; right next to Picadilly Circus, Trafalgar Sq, Leicester Sq, close to Parliament Sq, and Buckingham Palace.. Very centrally located The rooms were very small, but it worked out really well for us since we were there only for 3 days. Didn't bother us at all.
Great location. Wine and cheese hour was a nice bonus TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!
This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door. NOT FOR BUSINESS USE
The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1. The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.
The location was excellent. The design and materials of the room are modern and quality. It was very clean and there was a clear focus on quality. The towels were as soft and huge as any hotel I've been in. the TV was huge relative to the size of the room. The bathroom fixtures were all very nice and the toiletries were also nice. If you are willing to trade a lot of space for a lower price (well, lower price for London) then this can be a value. It's also good if you plan not to spend much time in the hotel as it's comfortable for sleeping. The reason the rooms are affordable is because the rooms are tiny. Seriously tiny...as in your bed spans the whole distance of a wall. There is no closet at all, and unless you get one of the larger rooms you'll have to put your luggage on the floor as there are no luggage racks. That's a bitt of a challenge because the "floor" is really the walkway from the bed area to the bathroom so you'll be walking around your own luggage. If you are a business traveler and need desk space it's very limited or absent. I had one room with a very small desk and another where I had to use the nightstand as a desk. The rooms are relatively dark even if the windows are open because they open to a narrow light well/courtyard. Perhaps there is more light on higher floor levels.
Beds were very comfortable The 48" flat screen TV was a nice touch The design was nice Definitely a place to stay for short business travel or vacation, given the good location in Piccadilly. The complimentary wine n cheese every evening was nice and my group enjoyed it Located close to many many tourists spots, most with in walking distance or short bus ride. Staff was excellent and very attentive There is only one small lift and often crowded, therefore had to wait for it to come back down empty or you just took the stairs, a minor complaint, but would better if they had two lifts.